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Tustin Lexus - Service Center

Tustin, CA

4.8
1,067 Reviews
Call Service Center (714) 544-4800

1,067 Reviews of Tustin Lexus - Service Center

Sort by
March 13, 2025

Everything went as promised. Service is consistently excellent, which is why I continue to return. More

by tlroberts61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 13, 2025

Great experience. Take my suv for maintenance and it was complete today Steve Rivera did fantastic job.. More

by kmaguirre1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Mar 16, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 11, 2025

My service person was excellent. He explained me his recommendation and printed out the estimate. I wasn’t going to do it but since it was a no pressure recommendation I will now com More

by alitaherali62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 11, 2025

I have never received such good service in my entire life. Thank you Tustin Lexus and James. More

by olson.jim3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 10, 2025

Tustin Lexus provides great service! Everybody I have dealt with at Tustin Lexus has been fantastic. More

by Clauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Mar 13, 2025 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 08, 2025

We waited for over 3 hours for our service to be done. We had been told it would be 1 to 2 hours. We were never notified that the service was completed. We finally found our finished car and told that it More

by Mom410s
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek
Report | Print
Mar 13, 2025 -

Tustin Lexus responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Ray Wood General Manager Tustin Lexus Office 714.544.4800 wwood@tustinlexus.com

March 08, 2025

Very professional service, very polite, very fair price and very on time response. I’ll be back again.. More

by Maryam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Mar 09, 2025 -

Tustin Lexus responded

Hi Maryam, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 07, 2025

The service was done by the promised time, and the service advisor Dennis was excellent to work with. More

by eunnie0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis P.
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Mar 09, 2025 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Dennis. Feel free to reach out to us if you need anything. Have a wonderful day.

March 06, 2025

Friendly, pleasant, efficient employees, clean facility. Appreciated the attention to detail on my car for all the things that needed to be looked at. More

by JG
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Mar 07, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 04, 2025

I greatly appreciate my car service advisor, Mr. Palacio at the Tustin Lexus Serice Center. He's kind and always willing to assist with any questions and/or concerns I have regarding the services o More

by dhuynh04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Palacio
Report | Print
Mar 05, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

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