1,007 Reviews of Tustin Lexus - Service Center
All good. Good communication, quick and easy check in. Extra work needed was clear. Only negative issue was had to wait 30 minutes to get car washed. It was a Good communication, quick and easy check in. Extra work needed was clear. Only negative issue was had to wait 30 minutes to get car washed. It was already a hour after the time to pick up the car More
If you want fair prices and honest employees, this is the place to bring your Lexus. Incredibly friendly and knowledgeable service tech Evan took care of me and my car. I have a Lexus dealership 5min away ca place to bring your Lexus. Incredibly friendly and knowledgeable service tech Evan took care of me and my car. I have a Lexus dealership 5min away called South Bay Lexus who have screwed me time after time (and I have receipts) that I decided to drive an hour away to come to this dealership on recommendations from others who come here, and with the service I was provided with, this will be my official dealership moving forward. More
Dennis is seriously the man — always looking out for you and providing world-class service. I’ve had the most pleasant experience with Dennis as my service rep. He was extremely hospitable from reception to and providing world-class service. I’ve had the most pleasant experience with Dennis as my service rep. He was extremely hospitable from reception to drive off. I appreciate how transparent he is with the services and how he’s going above and beyond to make me (as the client) feel welcome and taken care of. I know my family’s safety is secured and already planning my next service visit because of the amazing and seamless experience Dennis provided. Thank you so much, Dennis! You rock, dude. More
Had an amazing first experience at Tustin Lexus. My service advisor, Jorge Buenrostro, was professional, attentive, and transparent throughout the entire process. I will definitely keep coming back My service advisor, Jorge Buenrostro, was professional, attentive, and transparent throughout the entire process. I will definitely keep coming back to Tustin Lexus for all my service needs! More
I like this dealership. My experience on Monday was not great. Seems like they overbooked in the service department. I had to wait about 30 minutes to get my car in for s My experience on Monday was not great. Seems like they overbooked in the service department. I had to wait about 30 minutes to get my car in for service. Steve was very helpful and got me a loaner car so that I could pick up my car on Tuesday. Steve was very kind and apologetic about the wait. More
Tustin Lexus has fantastic service. They are very professional, communication is stellar and the service is fast. They are very professional, communication is stellar and the service is fast. More
Dennis was amazing, he took me in without an appointment and made it a very quick and easy process! I was provided a detailed inspection form and will be returning to him for the recommended work. and made it a very quick and easy process! I was provided a detailed inspection form and will be returning to him for the recommended work. More