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Tustin Lexus - Service Center

Tustin, CA

4.8
1,186 Reviews
Call Service Center (714) 544-4800

1,186 Reviews of Tustin Lexus - Service Center

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May 01, 2025

Robert Melendez was friendly and professional keeping me updated as to when my car would be ready by following up with service and car wash. More

by Linnkay22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez service consultant
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May 02, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

May 01, 2025

My experience thus far with Lexus has been absolutely amazing, very welcoming and attentive with what’s needed.. More

by Lovepaw170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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May 03, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 01, 2025

I have had such a great relationship with Derek for over 10 years. He is the best — always kind and provides excellent service. More

by Jun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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May 03, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 30, 2025

Friendly, clean environment, time management is good, fair price, including car wash. Derek is very helpful More

by jcypan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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May 01, 2025 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with Derek! Feel free to reach out to us if you need anything. Have a wonderful day.

April 29, 2025

Mr. Rick always been helpful ,understand customer needs and always positive Thnx Rick and gd luck More

by suhail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Tustin Lexus responded

Hi Suhail! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!

April 28, 2025

Service rep Rick was great. He explained everything and keep me updated on the status of the service. More

by csummo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick service
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Apr 30, 2025 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 28, 2025

Jim always takes his time to assist me and does an excellent job, I had the opportunity to work with Jim several times and he continues to excel his service by making sure I am 100% satisfied. Becau More

by ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Olson
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Apr 29, 2025 -

Tustin Lexus responded

Hi Ali, thank you for your kind review; we are happy to pass along your comments to Jim here at Tustin Lexus! Thanks again for the recommendation, and have an amazing day!

April 27, 2025

Easy appointment, fast check in, quick oil change, great price. Friendly staff, knowledgeable mechanic, great accommodation. More

by tbotezan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julius, Derek.
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Apr 28, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2025

Steve Riviera was very good. for serving me today. His manners asking me service needs was helpful. More

by Jon Jun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Riviera
Report | Print
Apr 27, 2025 -

Tustin Lexus responded

Hi Jon, we are very happy Steve Riviera could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 23, 2025

Wheeled into Lexus this morning due do a tire warning. Steve remedied repair quickly! Your the best! More

by Scardoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Apr 24, 2025 -

Tustin Lexus responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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