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Tustin Lexus - Service Center

Tustin, CA

4.8
1,162 Reviews
Call Service Center (714) 544-4800

1,162 Reviews of Tustin Lexus - Service Center

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August 20, 2025

They told me I needed expensive work but I got a second opinion and they said I was being ripped off and didn't need the work More

by Flyn0056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
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Aug 23, 2025 -

Tustin Lexus responded

Thank you for taking the time to share your feedback. I am sorry to hear about your experience. As the Service Director at Tustin Lexus, I'm concerned and would like to investigate further . I just need to know your contact information to perform the investigation. Please contact me at ctetiva@group1auto.com or text / call 714/368-3250 with your visit details. We're happy to offer a complimentary re-inspection of your car. Carl Tetiva, Parts & Service Director Tustin Lexus | ctetiva@group1auto.com

August 19, 2025

My wife and I have bought 7 brand “new” Lexus cars from another dealership (and had them do the service). I WISH I bought the cars from Tustin Lexus, TUSTIN CALIF. More

by bobmelendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Rivera & Carl Tetiva
Report | Print
Aug 20, 2025 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2025

Service advisor Steve was knowledgeable and helpful with my Lexus. Made me feel like he really cared. More

by xdiscipline13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Tetiva
Report | Print
Aug 22, 2025 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with Steve! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2025

The dealership employees were very friendly and professional. I was expecting to wait for at least one hour. Everything was ready for me in 20 minutes. Very efficient. More

by helenesimms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WYATT
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Aug 17, 2025 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 16, 2025

Great service. I needed a loaner so they can complete my service and it was all done quickly More

by sekharsamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Tustin Lexus responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 15, 2025

They were great. Very helpful in what service I needed when I brought the car in More

by Gaylehay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Applebury
Report | Print
Aug 17, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 15, 2025

Wonderful dealership that offers exceptional customer service. My service advisor was very attentive and kept me updated on my car service. More

by JA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Aug 17, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2025

Dennis is a dedicated friendly, wonderful addition to your team. In fact, I was impressed with his service the first time around at another Lexus dealership and I drove to your location to continue that More

by rocioperez.ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2025

Great service and communication. Very reasonable pricing and the timeline to do the work was on schedule. More

by dougefresh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sungha (Paul)
Report | Print
Aug 16, 2025 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2025

We had great service. Everything was handled professionally and quickly. We Will definitely go back to Tustin Lexis. More

by Docmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Applebury
Report | Print
Aug 13, 2025 -

Tustin Lexus responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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