Tustin Lexus - Service Center

Excellent Service Department and Derek Kincebach is a top notch Service Advisor. Derek kept me posted on my service. Would definitely recommend this dealership notch Service Advisor. Derek kept me posted on my service. Would definitely recommend this dealership More

I’ve been dealing with this dealership for 25 years and have been very happy with their service. have been very happy with their service. More

Dealership over all good. Service writers hard upselling Major disappointment. Considering my choices of surrounding dealerships for future service appointments. Service writers hard upselling Major disappointment. Considering my choices of surrounding dealerships for future service appointments. More

My service advisor Steve was awesome along with the technician. I got feedback on issues right away and my car was finished when they said it would be. They offered a loaner as well which was neede technician. I got feedback on issues right away and my car was finished when they said it would be. They offered a loaner as well which was needed today and I really appreciated it. More

Very much appreciate the organized manner in which they operate. Good communication and quick response. operate. Good communication and quick response. More

The dealership and service department are great. Steve in service was very helpful and professional. Steve in service was very helpful and professional. More

Was provided loaner car, but was told it should be ready about 1 1/2 to 2 hours. I decided to stay in the area, as home was over 40 minutes away. Came back to dealership about 3 hours later and didn’t get about 1 1/2 to 2 hours. I decided to stay in the area, as home was over 40 minutes away. Came back to dealership about 3 hours later and didn’t get car for over another hour. Total time was about 4 hours. Too much wasted time. All employees were very apologetic, but would rather them tell me to pick up tomorrow. Previous appointment was another delayed time. More

I was sent a discount coupon in a email for a synthetic oil and filter change for $59.95 but when I got to the dealer the price was $69.95. It was explained that the lower price was for a 4-cylinder engin oil and filter change for $59.95 but when I got to the dealer the price was $69.95. It was explained that the lower price was for a 4-cylinder engine and I have a V6. No where in the coupon did it specify a difference in the number of cylinders in the engine. So the dealer nicked me for an extra $10. I guess that’s just how they roll these days. More

Great Service. Recommend to all , quick and easy. Will go there for all of my Lexus needs Recommend to all , quick and easy. Will go there for all of my Lexus needs More

Alex knew what was wrong with our vehicle right away, got straight in gave us a loaner and picked up our car just in time to head back to Arizona. Best dealership I’ve had to deal with ever. straight in gave us a loaner and picked up our car just in time to head back to Arizona. Best dealership I’ve had to deal with ever. More