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Tustin Lexus - Service Center

Tustin, CA

4.8
1,129 Reviews

1,129 Reviews of Tustin Lexus - Service Center

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July 13, 2025

Tustin Lexus’s service always meets my expectations. They give me a sense of trust and safety. More

by sanmong
Recommend Dealer
Yes
Employees Worked With
Wyatt
Jul 15, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 12, 2025

Service was good and kind But took too long time 2hour 40monutes for oil change More

by yhkim92835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 12, 2025

Alex Vasquez assisted me and he was very professional. Our issues were resolved he worked around our schedule and the dealership's availability. Will come again! More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Vasquez
Jul 15, 2025 -

Tustin Lexus responded

Hello Bryan, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2025

Derek provided top class service and attention to my vehicle. He is the textbook definition of a professional. More

by Nelsonxliu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek K
Jul 15, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

July 11, 2025

I have had a wonderful experience each time with the service advisors, the service departmentand the dealership in general. More

by Priyat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jul 14, 2025 -

Tustin Lexus responded

Hi Priyat, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2025

When I pulled up to the service area I was taken care of right away and then met with Rick to review my service needs. The service took 2+ hours to complete which was normal. I waited in the customer loun More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Massucci-
Jul 13, 2025 -

Tustin Lexus responded

Hi Chris, thank you for your kind review; we are happy to pass your comments to Rick here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2025

The service adviser is courtesy, knowledgeable, and professional. He listens to customer need and provides good advice. The service was done before the estimated time. I am happy with the service . More

by HYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service adviser, Antonio Romero
Jul 13, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 10, 2025

Great clean friendly dealership. I bought my lexus here and the best part is the service department especially Dennis Palacio. He truly cares about the customer and elevates the deal More

by llcnalome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ sales
Jul 13, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

July 09, 2025

Dennis provided great customer service, easy to deal with, great price and delightful a experience. Will be back. More

by kyleg024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Jul 10, 2025 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2025

Best in class service. Rick Massucci has been my Advisor for over a decade. He is very communicative and transparent. More

by Anners143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Jul 10, 2025 -

Tustin Lexus responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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