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Tustin Lexus - Service Center

Tustin, CA

4.8
1,086 Reviews

1,086 Reviews of Tustin Lexus - Service Center

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June 13, 2025

Service department and advisors are awesome and provide excellent customer service. They make the process smooth and efficient More

by Amjimenez30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Jun 15, 2025 -

Tustin Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

June 12, 2025

Tustin Lexus is an outstanding auto dealer. The facility is nice and clean; employees are all friendly and polite. It’s very easy to make service appointments. Service advisers are knowledgeabl More

by jh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Applebury
Jun 13, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

June 12, 2025

That good dealer in Tustin lexus so nice and clean Have a lot of brand new car More

by Momputhearith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2025

Long time service customer at Lexus Tustin. Rick is great and appreciate his attentiveness! If a problem occurs, they take care of it. Very pleased overall. More

by Ro
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Jun 13, 2025 -

Tustin Lexus responded

Hi Ro, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2025

Tustin Lexus is like family! The last 22 years we have gone only to them for their Sales & Service. Everyone is always helpful, willing to listen to your needs. They make all as More

by kgromano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Rivera, Service
Jun 13, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2025

I was very pleased with my Service Advisor, Steve Rivera. He explained the issues found with my car and helped me understand the high priority and low priority services needed at this time. Also, Technician More

by Zan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera (Service Advisor) and Gus (Service Technician)
Jun 10, 2025 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2025

Derek my rep was great little disappointed with dealership that Items where found when I brought in this time that where there previously only couple thousand miles ago such as plugs some filters More

by Mrgsellshomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jun 10, 2025 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2025

Service was quick and easy. Steve was kind and explained everything great and informed me when my car was ready More

by Golden_boot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Rivera
Jun 12, 2025 -

Tustin Lexus responded

Hi, we're happy you found Steve to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2025

Our first service experience was great. Wyatt Applebury was excellent. Service was quick, and Wyatt explained everything to us. More

by josephnl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Applebury
Jun 12, 2025 -

Tustin Lexus responded

Hi, we're happy you found Wyatt to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2025

The service personnel are knowledgeable and provide realistic guidance on which services are vitally needed at the current time. I appreciate their honesty. More

by Theoryof10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Jun 13, 2025 -

Tustin Lexus responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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