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Tustin Lexus - Service Center

Tustin, CA

4.8
1,041 Reviews

1,041 Reviews of Tustin Lexus - Service Center

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May 16, 2025

My service advisor was very professional. He was on time for my appointment. Explained everything with detail and provide a quote on the cost of the repairs that needs to be done. Much apprec More

by jluvjimenez100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Rivera
May 18, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

May 16, 2025

Great people to work with, they always keep me updated with progress and make every visit a positive experience. More

by Falon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
May 19, 2025 -

Tustin Lexus responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

May 15, 2025

80k+ mileage on my original owner Lexus, with services done only by Tustin Lexus. Outstanding EVERY time!! More

by wnewkam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick M.
May 18, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass your comments to Tustin here at Tustin Lexus! We hope you have a great day!

May 15, 2025

Dennis Pelacios went above and beyond to worked with me on my vehicle service issues More

by Mgallanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pelacios
May 17, 2025 -

Tustin Lexus responded

Hi Mgallanes, we're so glad that we were able to go above and beyond! If you have any further questions, please give us a call. We're always happy to help!

May 14, 2025

Robert provided and excelente and efficient service. It made my experience at the dealer to be good. More

by Ninabravod@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
May 17, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2025

The dealership was clean. I was greeted promptly at the service bay. The service advisor was attentive and friendly. He took notice of my Navy parent license plate and told me More

by mavila263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Melendez
May 16, 2025 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 12, 2025

I was helped today by Steve. He was very helpful, explained what needed to be done on my car. He was thorough and detailed oriented. He was very courteous and I felt I was bein More

by jotinderpal.sidhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
May 14, 2025 -

Tustin Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to Steve here at Tustin Lexus! We hope to be of service to you again in the future. Best wishes, Tustin Lexus

May 11, 2025

Alex went above and beyond on our issue. Kept us up to date along the way! Appreciate all his help! More

by Kathleen Ricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 13, 2025 -

Tustin Lexus responded

Hi Kathleen, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

May 10, 2025

Excellent customer service and Steve was very knowledgeable. Service was quick and easy. Thank you More

by Razalas55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
May 12, 2025 -

Tustin Lexus responded

Hi, we're happy you found Steve to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2025

Big shoutout to Steve and his Team for going above and beyond, making my experience fast and easy. Steve answered all my questions and explained everything perfectly and frequently updating me. I highly r More

by regaladomichelle123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
May 12, 2025 -

Tustin Lexus responded

Hi, we're happy you found Steve to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

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