Tustin Mazda

Shaun McCray is the BEST!! I have been in the Mazda family my whole life (my mom works at corporate), but I only recently started buying my own cars, which of course means I had I have been in the Mazda family my whole life (my mom works at corporate), but I only recently started buying my own cars, which of course means I had to buy Mazda! Shaun came highly recommended to me a little over 4 years ago and my life has never been the same since! He’s such a friendly man and you never feel like he’s “selling” you anything! He’s not only helped me over the years buy 3 cars, he’s helped my family and friends as well :) OC Tustin Mazda is not the closest dealership to my home, but it is my dealership of choice. It’s not just Shaun who is wonderful, it’s the service team and Mr. Patterson himself! With all of that said... thank you Mazda team for being the best! More

Larry was Awesome First car purchased all on my own! Larry was the best salesman ever. Very patient and not pushy. Would recommend this place to my friends. Inside was First car purchased all on my own! Larry was the best salesman ever. Very patient and not pushy. Would recommend this place to my friends. Inside was very nice and modern. More

Fantastic experience! Javier Carvente made the process so easy and painless and answered all of our questions with thorough answers if he knew, and found the right person t Javier Carvente made the process so easy and painless and answered all of our questions with thorough answers if he knew, and found the right person to ask if he didn’t! Excited to join the Mazda family! More

Tustin mazda Tustin Mazda treated us excellent!! It was a quick and easy process with very nice help. Robert was great to do business with! Thanks Tustin Mazda! Tustin Mazda treated us excellent!! It was a quick and easy process with very nice help. Robert was great to do business with! Thanks Tustin Mazda! More

Excellence to the max Jim Feinstein is by far the best fleet/online sales manager in the business. I grew up in car dealerships and John Patterson’s dealership is simply th Jim Feinstein is by far the best fleet/online sales manager in the business. I grew up in car dealerships and John Patterson’s dealership is simply the best! Their customer service, no pressure sales, willingness to answer all your questions (and I mean all of them) is a breath of fresh air. We came into the dealership with two cars and a tight budget with the dream of getting a new 2018 CX5 Touring… To our surprise they were able to make our dream come true and we ended up driving off with two Brand New 2018 CX-5s. Lori in finance was beyond busy that Saturday, but she didn’t show it. She was patient, explained everything to us, took time for small talk, and made sure we understood all of our options (finance, extended warranty, etc….). Once the purchase was done, they took the time to explain how to use the system (mouse, buttons, and options), programed our phones to the system, and even set up our radios to our favorite stations. Two weeks later and we are happier than the day we purchased them. Their customer service, quick service department (added sealant) and knowledgeable parts department we got our new CX-5s decked out with privacy covers, weather proof rubber cargo mats…. My only complaint… they are so efficient my new plates came in two weeks…lol Thank you OC Mazda for another amazing car buying experience. You’ve taken good care of us and some of our friends. You are the ONLY Mazda dealership to work with. We look forward to many more purchases in the future. More

Live my new car Josh (and everyone on the Mazda team) was patient, helpful and kind throughout the entire buying experience. I would definitely recommend buying a car Josh (and everyone on the Mazda team) was patient, helpful and kind throughout the entire buying experience. I would definitely recommend buying a car from Josh and the Tustin Mazda dealership. More

Best car shopping experience This was hands down the best car shopping experience I’ve ever had. We worked with “Frog” who made car shopping fun and more personable. He wasn’t pus This was hands down the best car shopping experience I’ve ever had. We worked with “Frog” who made car shopping fun and more personable. He wasn’t pushy and really wanted to make sure we were happy with our choice. Quick tip: Ask him for a demonstration on the backup safety features. More

Helpful and lovely team It was a great experience Staff are really friendly and helpful They are honest They explain everything The car is good and safe Price is go It was a great experience Staff are really friendly and helpful They are honest They explain everything The car is good and safe Price is good More

Excellent service and very honest Went there to exchange my lease. Sammy was very helpful and made the deal work within my price range and gave me a car with better options. Went there to exchange my lease. Sammy was very helpful and made the deal work within my price range and gave me a car with better options. More

Excellent Service Buying a new car is a stressful thing. However, if Omar Jasso is your Sales Manager, the process may just lift up a comfortable level. He takes care o Buying a new car is a stressful thing. However, if Omar Jasso is your Sales Manager, the process may just lift up a comfortable level. He takes care of his customer just like he wants to be treated as a customer.  Omar is a patient, detail-oriented, often update his customer during the process.    I spent about 5 hours at OC Mazda in Tustin to get my CX-5. It was a Saturday and I anticipated a busy day at a car dealership.  The standard process start, test driver, paperwork, …etc. Halfway through the process, he updated me there was back up service on detail/ cleaning my new car and would take a little longer. When the new car was ready, he examined the car before he approached me. He told me there a few tiny sports could not be clean could be from the palm tree. He made it very clear to me he will get another new car if I wish to switch. I did. He again constantly kept me update the process and check-in if I need anything. He didn't only update me but he told/introduced Jeff (GM ) and Lori (Director Finance) the situation and he want to make sure paperwork updated quickly while the car is being clean. They offered me a gift card for the long wait. When the second car was ready, everything looks good, Omar patiently walks me through the car features (all those electronic gadgets could be intimidating as my old car didn’t have) and help to set my phone connects to the car to make sure I feel comfortable before I drive away. He told me to call/text him if I have any questions. The entire process, I think Omar is more anxious than me ?.    Aside from Omar offered an excellent customer service, I think the OC Mazda as a team done a really good job. Every OC Mazda employee asked if I was being helped or need anything when they saw me in the waiting lounge. Also, the waiting lounge is clean and you can have all the popcorns, water, coffee, and tea. More