Tustin Mazda

Quick and painless Jim really made my experience very fast and easy, and he got me a pretty good deal on my Mazda3 lease. Often times, a trip to a dealership wlll last h Jim really made my experience very fast and easy, and he got me a pretty good deal on my Mazda3 lease. Often times, a trip to a dealership wlll last half a day with all the forms, but I was in and out in about an hour: I let Jim know what I was looking for, and he made it happen. A+ More

Walked away twice!! but glad to call Tustin Mazda my home Tustin Mazda has treated me like family. I have walked away again and again from Mazda, searching for the best deal possible. Omar at Tustin Mazda, ke Tustin Mazda has treated me like family. I have walked away again and again from Mazda, searching for the best deal possible. Omar at Tustin Mazda, kept in touch with me offering alternative options that would fit my demand. I've gone to Hyundai, Honda, Kia, and Jeep dealerships, but Tustin Mazda's customer service made me feel like my business was appreciated and valued. The soul reason why I purchased my car at Mazda was because Omar went out of his way to make my car buying experience just that much easier. If you're thinking about visiting Tustin Mazda, make sure to ask for Omar! More

A Pleased Customer We began our search for a used, certified, low mileage, clean Mazda CX-9 a few months ago online. We live in Yuma, AZ and knew we would have to travel We began our search for a used, certified, low mileage, clean Mazda CX-9 a few months ago online. We live in Yuma, AZ and knew we would have to travel to get what we desired to have as the Mazda dealer in Yuma, well that is another story. I contacted a few dealers that had CX-9's for sale but one in particular caught our eye. It was at Tustin Mazda. I communicated with a sales representative, Jim Feinstein and he was as helpful as could be through email and txt. We went to California for a week and stopped in to visit the dealership. The car had sold but they had another CX-9 but it wasn't "the one". Jim was helpful and courteous. But no deal for us that day. Two months pass and we still had not found "the one". So I went to look again at Tustin and there it was "the one". I called Jim right away and set up, over the phone, to buy the car. I had enough trust in the quality of used cars they carry to feel secure in buying even before seeing it in 'person' and driving it. Jim also knew what we were looking for and I was confident in his word when he told me about the car. Long story short, we purchased the car. A beautiful, very clean Mica White with Sand interior, 2013, Mazda CX-9. The entire process was easy, though a bit long, even though we paid cash there was still much paper work to go through. Also there were a couple of issues that needed tending to (detail issues and one rubber molding issue) that were quickly attended to and resolved to my satisfaction for which I am thankful. I would only point out one thing, and it really doesn't have to do with the dealership as much as California DMV laws; if you are buying in California and going to register in another state make sure to count on paying state taxes in California and your state of residence. Also we needed to register the car in California before driving it off the lot. Upon arriving in Arizona, I also paid to register it there. I would definitely recommend this dealership to family and friends if they were inclined to go to Tustin to buy a car. Sincerely, El Güero Barbón More

Superb customer service This is my second Mazda from this dealership and a second great, no-hassle experience. A friendly atmosphere that never felt intimidating or pushy. Th This is my second Mazda from this dealership and a second great, no-hassle experience. A friendly atmosphere that never felt intimidating or pushy. They even have a kid area which kept my 3 year old happy for the 3 hours we were there. Robert Nelson was a pleasure to work with and I'd recommend anybody seeking a Mazda to pay him a visit. More

Great and Friendly service I was looking for a car that is not only beautiful but also has up to date safety features. Although my family and I did some research about the car I was looking for a car that is not only beautiful but also has up to date safety features. Although my family and I did some research about the car Robert Nelson provided excellent customer service and was able to explain in simple terms. Excellent customer service culture there. More

the BEST Mazda Dealership in OC Staff is very knowledgeable, helpful, and will find different ways to make your purchase/lease be possible. KEVIN helped out a lot starting from my in Staff is very knowledgeable, helpful, and will find different ways to make your purchase/lease be possible. KEVIN helped out a lot starting from my inquiry over the phone all the way to answering questions and helping in setting up features on the car after acquiring it. Thumbs up to this guy for all the help he provided (even after the dealer is closed) and for the sincerity of his service. More

Worked very hard for me, and low sales pressure Overall, the salesman was very helpful finding the car and options I was looking for, and when the car I purchased was reportedly damaged before deliv Overall, the salesman was very helpful finding the car and options I was looking for, and when the car I purchased was reportedly damaged before delivery, they negotiated a very fair deal on the next level up. I never felt pressured to buy extras when I declined them, and they seemed very transparent and open. Highly recommended. More

Awesome Dealership & I didn't even buy a Mazda! Robert Nelson was incredible! Went to dealership to buy a 2015 Subaru Impreza I found on Truecar.com. The fact that I wasn't buying a Mazda made no di Robert Nelson was incredible! Went to dealership to buy a 2015 Subaru Impreza I found on Truecar.com. The fact that I wasn't buying a Mazda made no difference to Robert! He knew the Subaru was what I wanted and did everything he could to make sure THAT car went home with me! He was wonderful, attentive, funny, honest and REAL! My personal financial situation is a bit of a mess right now and that didn't matter either! Amazing Debbie in finance got me a loan I can afford! My experience with Tustin Mazda was exceptional from the moment I walked in to the moment I drove away with MY NEW CAR and a very big smile on my face! I highly recommend Tustin Mazda if you are in the market for a new or previously owned vehicle! Thanks again Robert & Debbie...you are ALL STARS! I am still smiling! More

Happy with our experience We had a very pleasant, easy and straight forward experience with Larry, never felt pressured, he listened to what we needed and gave us our best opti We had a very pleasant, easy and straight forward experience with Larry, never felt pressured, he listened to what we needed and gave us our best options. We are very happy with our lease. More