Tustin Toyota

Always great service with Carlos A! I’ve been working with him for 2 years and always ask for him to get honest recommendations! I’ve been working with him for 2 years and always ask for him to get honest recommendations! More

Additional work was suggested after the inital estimate which I agreed to. I was quoted a 10%.discount off the regular price. I only received a 5% discount. which I agreed to. I was quoted a 10%.discount off the regular price. I only received a 5% discount. More

I have never had to return to have service redone. They get it right the first time. They also keep you updated regarding status of work. They get it right the first time. They also keep you updated regarding status of work. More

Tim Rau took time to keep me informed of progress and discussed options for up keep of vehicle. discussed options for up keep of vehicle. More

Izzy Gambino was extremely nice went beyond ! I will totally keep him as my go to guy and my go to dealership! There was not any bad experience as I had at the dealership in orange. I highly reco I will totally keep him as my go to guy and my go to dealership! There was not any bad experience as I had at the dealership in orange. I highly recommend this dealership an Izze ! More

Without a doubt the best Toyota dealer in so cal. Loren from Service is outstanding and always very helpful. Keep up the great work !!! Loren from Service is outstanding and always very helpful. Keep up the great work !!! More

BEST ! Tustin Toyota My 2018 Rav 4 I bought brand new and it only has 22K miles.Assist. Service Manager Loren Rogers took excellent care of my car and me w Tustin Toyota My 2018 Rav 4 I bought brand new and it only has 22K miles.Assist. Service Manager Loren Rogers took excellent care of my car and me while I waited for the service to be completed on my car. Most important to me was that he was trustworthy! He answered all of my questions, was patient, and kind. As a single senior female I felt that he was honest and genuinely cared about keeping my car running well and safe to drive. He made sure that I was happy w all the services and costs that were performed. It u want the best customer service call Loren at Tustin Toyota. Thank you, Julie Feenstra More

I worked with Loren, who has always been easy to talk to and good with communication. This last visit they had my car done in 1 hour, but had estimated 2 hours. He even got me a cup of water when I could no and good with communication. This last visit they had my car done in 1 hour, but had estimated 2 hours. He even got me a cup of water when I could not stop coughing. This is the second time I have used them, and I plan on continuing to do so. More

I am extremely disappointed with my recent service experience in March 2026 and feel compelled to share my concerns. I brought my truck in for repairs and worked directly with Ryan Pelliccioni. From experience in March 2026 and feel compelled to share my concerns. I brought my truck in for repairs and worked directly with Ryan Pelliccioni. From the beginning, communication was inconsistent and frustrating. Within a very short period, I received multiple conflicting calls regarding whether my repair would be covered under warranty. I was initially told it would not be covered, then that it would be covered due to the nature of the issue, followed by another call requesting a $995 pre-approval plus labor. Shortly after, my husband contacted Ryan and was told the repair would, in fact, be fully covered. This back-and-forth occurred within roughly 30 minutes and set the tone for the entire experience. Despite requesting that all further communication go through my husband—especially as I had just given birth—Ryan continued to contact me directly. He later requested an additional $90 for parts, even though we were consistently told the repair was covered. When my husband questioned this, Ryan framed it as though I was unwilling to pay, which was both inaccurate and unprofessional.The repair process itself was significantly delayed. After being told the vehicle would be ready by a certain date, we experienced multiple missed timelines with little to no proactive communication. Each time we reached out for updates, the responses were inconsistent and often delivered with a dismissive or rude tone.When I finally picked up my truck, I discovered that it had no fuel remaining, despite being dropped off with a full tank. When I raised this concern, Ryan stated the vehicle needed to be driven for testing, yet also claimed only two miles had been added. This explanation did not align with the empty fuel tank. Additionally, I was never informed that my vehicle would be taken on a test drive, nor did I give consent for it.A manager ultimately stepped in, handled the situation professionally, and resolved the fuel issue. I appreciate their assistance; however, the overall experience—particularly the lack of clear communication, professionalism, and transparency from Ryan—was unacceptable.I have been a returning customer for maintenance and repairs, but due to this experience, I will not be returning. This situation caused unnecessary stress during an already sensitive postpartum period.However, the overall experience, particularly the conduct and communication from Mr. Pelliccioni, was unacceptable. I trust that this matter will be reviewed seriously and that appropriate steps will be taken to prevent similar situations from occurring in the future. If necessary, I am able to provide supporting documentation and records of communication I do have on my cell phone. Thank you for your time and attention to this matter. Samantha Estrada More

Out of all the dealers where my car has been serviced Tustin Toyota is Phenomenal! My service advisor (Izze Gambino) is always on top of things. I appreciate how throughly he explains what and why my car Tustin Toyota is Phenomenal! My service advisor (Izze Gambino) is always on top of things. I appreciate how throughly he explains what and why my car needs specific services and/or parts. When my car had a recall and an unexpected error popped up he immediately had the car looked at. Special thank you to the Technician (Josh Chen) who resolved the matter in mere minutes! If you need to service your car, Tustin Toyota is the place to go More