Tustin Toyota

Simply Working With The Best This Is my second ToyoCare maintenance experience or 10,000 mile service. Both times I opted to stay and wait. Professional experience from the point This Is my second ToyoCare maintenance experience or 10,000 mile service. Both times I opted to stay and wait. Professional experience from the point you are greeted by a Parking valet gentlemen of sorts, to a designated spot for service, where a rep quickly greets you and walks you through entire process. They make this a very comfortable and easy process, and have an excellent waiting room. More

Professional, Caring and Expedited Service I was very pleased with the quality of customer service provided to me during my regular vehicle maintenance service routine. The customer service rep I was very pleased with the quality of customer service provided to me during my regular vehicle maintenance service routine. The customer service rep was friendly and accommodated an expedited pick up on my vehicle so I could pick up my son from school on time. Thank you for caring about my needs Tustin Toyota! More

Best customer service I always bring my cars to Tustin Toyota and ask for Jorge Mendoza for my service advisor. He is always very helpful and keeps me updated on my service I always bring my cars to Tustin Toyota and ask for Jorge Mendoza for my service advisor. He is always very helpful and keeps me updated on my service and needs. He is friendly and my go to service advisor. Thanks Jorge for another excellent customer service. More

Professional, honest, amazing facilities, consistently good . Over 10 years of service experiences with this team. I've never met any of their associates who was below the standard of "excellent", patient and . Over 10 years of service experiences with this team. I've never met any of their associates who was below the standard of "excellent", patient and honest. The are a business, yes, but they do want to help you keep your Toyota a Toyota. More

Best and easiest dealership I’ve ever dealt with! Thank you to Tustin Toyota for having such amazing employees. Cody Carter is one of the best dealership representatives I’ve ever dealt with. No games Thank you to Tustin Toyota for having such amazing employees. Cody Carter is one of the best dealership representatives I’ve ever dealt with. No games, no upcharges, nothing but a truly amazing deal. More

Continue to receive great service Continue to get excellent service from Tustin Toyota. I bought my truck there and have received great customer service every time I’ve returned. The c Continue to get excellent service from Tustin Toyota. I bought my truck there and have received great customer service every time I’ve returned. The cost for regular service is comparable to private garage sales use for my good morning!! Vehicles More

Not what I wanted but at least I know it’s done right. Kevin was my service attendant and he handles this event professionally and explained everything thoroughly. I highly recommend Tustin Service Depart Kevin was my service attendant and he handles this event professionally and explained everything thoroughly. I highly recommend Tustin Service Department. The issues was taken care of quickly and I was back on the street with my 2001 4 Runner. Like I said, it want what I wanted to hear but it was handled professionally and with a sense of urgency. I was satisfied with the entire transaction. More

I teach customer care and Juan was AAA in all areas I worked 20 plus years in the highly competitive arena - Air Travel - International Airlines, Customer care, I was taught to always listen , then list I worked 20 plus years in the highly competitive arena - Air Travel - International Airlines, Customer care, I was taught to always listen , then listen and finally just summarize what the customer said in terms the customer can associate with. Then and only then one can get full buy in and when that happens people decide to buy - no one wants to be sold - people enjoy buying. I was at the other surrounding dealerships in the square and did not feel I could buy from any of them because I would not feel right with myself to purchase a car from someone that I felt was only trying to sell me. I could buy anything I want, I have 833 credit score , when Juan approached my wife and myself ; he was smiling and respectful of my wife, very important ; he asked what are we considering and if we had other alternatives then he made a recommendation and we bumped ourselves to the XLE level. Inside , he was even more helpful, he explained what was going to happen , it did and we started. The transaction was to the point , in Finance we met Nikki, she is helpful and understanding allowing me to discuss each offer. Most people in the street say the Finance department is where the dealership rips your head off and do not buy anything especially a Lexus or a Toyota because they are bullet proof; however; I disagree, I let Nikki do a presentation , knowing things happen because I have a collision repair facility in Garden Grove , I have new cars brought in only to be deemed a total loss and I know it best to get the GAP. Toyota is still man made and anything can happen to a unit, the 125,000 mile service is a no brainer, with technology as it stands today ; it is smart to get protection- all electro domestic items , computers, Televisions, Kitchen items even the washer dryer need these protection because lets face it non is going to last too long, technology is evolving too fast and there is always improvement over improvement. So I recommend the offer. All in all from the time I walked on lot to the time I drove off in my new car was two hours and 10 minutes. I say good job and great training to their supervisors. More

Excellent Customer Care I switched to Tustin Toyota from another Toyota dealer for service and maintenance of my Prius approximately 18 months ago. I have been more than sati I switched to Tustin Toyota from another Toyota dealer for service and maintenance of my Prius approximately 18 months ago. I have been more than satisfied with the service, care, efficiency and professionalism of the service team, particularly Chris, Kevin and Jesus. So glad to have found them! More

The staff is always polite. Kevin is my service advisor and he is awesome. I refuse to have my car serviced at a different location. and he is awesome. I refuse to have my car serviced at a different location. More