Tustin Toyota

I pull out my hair every time. Let’s start off what will be a he start of your experience... 1st you have an appointment for a specific time and when you roll up the drive way yo Let’s start off what will be a he start of your experience... 1st you have an appointment for a specific time and when you roll up the drive way you wait in a trail of cars to the valet which sometimes goes fast and sometimes not. Once you get to the valet they direct you to a lane. 2nd is your lane wait experience. This drives me up the wall. You have service representatives walking all over but it takes up to 20 minutes to get somebody to help you. So far on average at this point you’ve already waited about 30 minutes since arriving and you’re only at the drop off stage... ahhhh???!!! Next up is the service representatives. One or two seem nice and friendly but I still get annoyed by a couple of things... one is they are only service representatives you never see or talk to the people that actually work on your car. Two, I bring up something that is bothering me about the car and even though it’s brand new they tell me that if I want someone to look at that it will take a very long time on top of the standard two hours to do an oil change. ... each time I say fine I’ll make a separate appointment for that specific thing since I’ve already been there 40 minutes and my car is still in the valet lane. 3rd now the waiting room, they should really give the courtesy drop off girl a desk by the entrance to the service department instead of in the waiting area. The reason I say this is that everyone watches as each service representative take their turn on coming over to her and flirt with her. She seems way too interested in them and bothered by actual customers. Last is so rediculous it makes me laugh out loud every time... after the service representative tells you your all set they send you off to show your paperwork to the valet. Every time they find my key and then attempt to set the panic alarm off to locate the vehicle, and they have to put it up to their chins to add as extra antennas then once they locate the general area they hand me the keys and say it’s over there! There freaking valets not key holders. Just really gives the impression of laziness and lack of professionalism and care for the customer,who just spent 3 hours waiting. Overall if my Toyota didn’t have the service included I’d be rushing to jiffy lube were they respect people’s time. More

Pretty Bad Inadequate replacement of parts meant I had to return for more costly repairs. Also had vehicle damage which wasn't observed immediately. The service Inadequate replacement of parts meant I had to return for more costly repairs. Also had vehicle damage which wasn't observed immediately. The service experience has dropped dramatically perhaps reflected in a recent high turnover of their service managers means I'm looking elsewhere for service. More

New Car Purchase, HAPPY, HAPPY, HAPPY! Today I purchased my third new car since 2014 from Tustin Toyota. That pretty much says a lot. but not everything. It’s not just that Toyota continues Today I purchased my third new car since 2014 from Tustin Toyota. That pretty much says a lot. but not everything. It’s not just that Toyota continues to produce cutting edge vehicles, it is the people that work at Tustin Toyota that make it happen. Today Casey Troncoso, one of their lead salesmen, put me into a 2018 Toyota Camry, taking my 2017 Corolla in as trade and lettingvme walk out with no out of pocket expenses. That is unheard of. But because I’ve developed a relationship with with people who work there they feel more comfortable creating magic. Casey answers my calls on his days off, always willing to put together a proposal to see if he might assist with making my daily life more pleasurable. I’ve just bonded with Stephen Kelly, a new service writer who always takes that extra step to make sure you are taken care of in an timely and professional manner. I signed paperwork for more than an hour with a great guy in their financial department that has worked their greater than twelve years. He was the most knowledgeable, organized, and basically the nicest guy that made the task of completing the sale documents pass quickly while thoroughly informing me of my protection opportunities without making me feel he was pushing additional sales item onto the ticket. Because he was not. I got the best deal, the best car, and will continue going to Tustin Toyota of service and any future vehicle purchases. I cannot say enough positive things about my experience. Thank you everyone at Tustin Toyota. More

Mario Arellano Mario Arrelano Has helped my family for over 15 yrs. Today I came in and got brand new seqoia hazzel free. Thanks Mario will be coming back for the la Mario Arrelano Has helped my family for over 15 yrs. Today I came in and got brand new seqoia hazzel free. Thanks Mario will be coming back for the landcruiser. Also Anthony Pitassi very helpfull and informative with protection plans and financing. More

New Cars Tarek Abdelmuti helped us trade in my wife's with out a hassle. He took the time to show us around show us other vehicles until my wife was happy with Tarek Abdelmuti helped us trade in my wife's with out a hassle. He took the time to show us around show us other vehicles until my wife was happy with the color and car she wanted. I also ended up getting a better lease on a better car than I already had. The car was cheaper then the original one I had and more stylish. If you're looking for a new Toyota I suggest you ask for him. He's very professional and he'll give you a really good deal More

fasr friendly service our sales man Tarik was great. he picked us up drove us to the dealership. made us a great deal on a car. we were in a hurry he got us in and out wit our sales man Tarik was great. he picked us up drove us to the dealership. made us a great deal on a car. we were in a hurry he got us in and out with great service. More

Best service I dealt with TOM HIGGINS.He is so helpful and professional.Thank you Toyota for having great persons like Tom.It is almost three years that I am worki I dealt with TOM HIGGINS.He is so helpful and professional.Thank you Toyota for having great persons like Tom.It is almost three years that I am working with Toyota. More

My hood shatter my windshield driving home after service This is a review that is long past due. So I got in a little fender bender over a year ago and the front of my car is slightly damaged but completely This is a review that is long past due. So I got in a little fender bender over a year ago and the front of my car is slightly damaged but completely drivable and has been driven like this since October 2015. I brought my car for service in August or end of July for the 20k service. I went to pick up my car and the porters could not locate my car for over 15 mins and had two of them searching. I finally locate the car near the front parking lot and they said the keys are inside so I'm good to take off. I live in fro to the Tustin hangers only 3 miles away and when I was on Tustin ranch road, driving over edinger, the the hood flies up and shatters the windshield. I slammed on the brakes and turn right but I see that I was on a bridge and didn't want to drive in the wall or possibly even drive off the bridge. The speed limit is 50 so I was going about 50 mph. The car behind nearly rear ends me. I couldn't pull over because I couldnt see in front of me due to shatter windshield and oh yea. The hood covering it. I get out to inspect it and see what happened and noticed a broken wire tie. The service people used a plastic wire tie to secure my hood down and didn't think that was important to tell me. I did receive a call from them after writing a review but they only asked what happened. Just be careful when you pick up your vehicle. Make sure the hood is secure and locked before driving off otherwise, you have a $400 windshield bill due to Tustin Toyotas service techs. More

Unethical I wish I would have dealt with this Kyle person who previous reviews talk so highly about! I leased a new car from Tustin Toyota in August and I thoug I wish I would have dealt with this Kyle person who previous reviews talk so highly about! I leased a new car from Tustin Toyota in August and I thought the experience was great at first. However, with some information that has recently come to fruition, the two people I dealt with that day have proven to be unethical. Unfortunately, they lived up to the stereotypical "car salesman" reputation and I fell for it, because I normally like to believe that a good majority of people are honest. You live and you learn, I guess! I can't wait to turn my car back in and wipe my hands clean of Tustin Toyota. Very disappointing experience after all. More

Very Helpful Service Advisor I am considering buying a used Toyota Prius so I called Tustin Toyota Service Center for advise. I spoke to service advisor Daniel t lo ask few questi I am considering buying a used Toyota Prius so I called Tustin Toyota Service Center for advise. I spoke to service advisor Daniel t lo ask few questions. Daniel was very helpful, knowledgeable and courteous. He answered all my questions thouroughly and give positive and honest advise about the Prius performance. Definitely will bring my car in to him for service. Thank you. More