Tustin Toyota

Mr. De Jesus and Mr. Mario Arellano best in customer servic. Second time purchasing a truck from Tustin Toyota. Mario and Jesus helped me get my new truck that I specially requested. Where as other dealerships w Second time purchasing a truck from Tustin Toyota. Mario and Jesus helped me get my new truck that I specially requested. Where as other dealerships would sell me other colors or other options that I did not want or request. After finishing up the deal , what I wanted to pay for the truck, financing with Anthony was a walk in the park. No pushing added options that I did not need. I came in a car rental, so could not pick up truck right away, Mr. De Jesus personally delivered the truck to my home. Customer service at its best.Thank you Tustin Toyota for making another car purchase experience fun and quick, you guys earned a customer for life! More

Mario Arellano and Tarek Abdelmuti: The BEST! Mario Arellano did it again! My family has been buying cars from Mario since 2003. He helped my brother Alain get a Toyota Corolla for an incredible p Mario Arellano did it again! My family has been buying cars from Mario since 2003. He helped my brother Alain get a Toyota Corolla for an incredible price. So then my sister Nora went and bought a Toyota Corolla too! When my parents needed a car, mario got them a Toyota RAV4 for the best deal anywhere, I could not believe how happy my parents were. Last year my wife’s cousin needed a car and I called Mario for help. He got Marta a 2017 Toyota Corolla for an unbelievable price that beat everything Marta had looked at other dealerships and we did the paperwork before seeing the car since marta already knew what she wanted. My sister Diana needed a new car so of course we contacted Mario. Mario had Tarek Abdelmuti drive us around looking for a RAV4 in their many lots. He was so helpful and knowledgeable and found us the perfect car. Diana bought a 2018 Toyota RAV4 without any hassle, and in fact the car wasn’t even in the lot, but that’s how much we trust Mario, Tarek, and Tustin Toyota. I can’t recommend enough Toyota of Tustin for their customer care, integrity, best prices and their lounge is perfect for kids with snacks and drinks, not to mention the showroom is very artfully done. Ask for Mario Arellano, or Tarek Abdelmuti. They are so easy and stress-free to work with. Gary Koch, Finance Manager, is amazing and helped us get a bumper to bumper warranty at an incredible price, plus he's a great guy! Fabian T M More

Ask for Terek in sales, he is the best. Fast, friendly Tarek Abdelmuti is the 10 star salesman- ask for him! Large inventory, many choices, sales process is as quick as lightning. Got a great deal for the Tarek Abdelmuti is the 10 star salesman- ask for him! Large inventory, many choices, sales process is as quick as lightning. Got a great deal for the car I wanted. More

Sales Tarek abdelmuti was the best sales men and I was really happy with his service he really took his time to show us they deferent Camry models and I wil Tarek abdelmuti was the best sales men and I was really happy with his service he really took his time to show us they deferent Camry models and I will be sending my friends and family only to him he is the best sales men I ever worked with he should be A Manger and for sure people should only come to buy from him thank you tarek for your help your the best ever More

Terrible customer service My husband and I went there to look at a certified pre-owned Rav 4. The guy Cody came out and was trying to talk us into buying a new car then we had My husband and I went there to look at a certified pre-owned Rav 4. The guy Cody came out and was trying to talk us into buying a new car then we had to wait for 20 minutes while we were waiting for him to come back and let us test drive the certified pre-owned car. He never came back we waited for 40 minutes asked other sales guys too if we could test drive the car and no one seemed to really want to help us or to sell a car. So we left and we will never return again! Then we went to another Toyota dealership Elmore Toyota and we bought a new Toyota RAV4 in are so happy! More

Best Toyota Dealership Mario Arellano did it again! My family has been buying cars from Mario since 2003. He helped my brother Alain get a Toyota Corolla for an incredible Mario Arellano did it again! My family has been buying cars from Mario since 2003. He helped my brother Alain get a Toyota Corolla for an incredible price. So then my sister Nora went and bought a Toyota Corolla too! When my parents needed a car, mario got them a Toyota RAV4 for the best deal anywhere, I couldn’t believe how happy my parents were. Last year my wife’s cousin needed a car and I called Mario for help. He got Marta a 2017 Toyota Corolla for an unbelievable price that beat everything Marta had looked at other dealerships and we did the paperwork before seeing the car since marta already knew what she wanted. My sister Diana needed a new car so of course we contacted Mario. She bought a 2018 Toyota RAV4 without any hassle, and in fact the car wasn’t even in the lot, but that’s how much we trust Mario and Tustin Toyota. I can’t recommend enough Toyota of Tustin for their customer care, integrity, best prices and their lounge is perfect fir kids with snacks and drinks, not to mention the showroom is very artfully done. Ask for Mario Arellano, he is so easy and stress-free to work with. Gary Koch, Finance Manager, is amazing and helped us get a bumper to bumper warranty at an incredible price, plus he's a great guy! Fabian T Mendez More

Mario A. & Bill K. We have been looking for a new SUV for the last few weeks. We went Tustin Toyota and the service was excellent. Mario and Bill were amazing. They were We have been looking for a new SUV for the last few weeks. We went Tustin Toyota and the service was excellent. Mario and Bill were amazing. They were able to get us into a new RAV4 within two and a half hours. I would definitely recommend Tustin Toyota to anyone who is looking into purchasing a new car. Thank you Mario and Bill! From Cynthia & Johnny. More

lease They are very professional. They gave us a good deal. friendly and nice persons. They review our application so fast. company deserved the man liked They are very professional. They gave us a good deal. friendly and nice persons. They review our application so fast. company deserved the man liked them. More

Lease a car Good customer service. Verr friendly as well as rhe manager, Mario Arellano. Direct to the point deal. We got a great deal. Excellent sales person Good customer service. Verr friendly as well as rhe manager, Mario Arellano. Direct to the point deal. We got a great deal. Excellent sales person More

Unfriendly prices for parts and service Tustin Toyota should not have to gouge customers on the price of ordinary parts. This is a giant operation--in new, used, parts and service. You would Tustin Toyota should not have to gouge customers on the price of ordinary parts. This is a giant operation--in new, used, parts and service. You would think that good customer service and satisfaction would argue against charging nearly $400 for a spare Toyota Key and "keyless entry" key fob. Here are the "highway robbery" numbers. Spare key for Toyota 4Runner $21. Key fob transmitter $90. Total of $111 for the Parts Department. BUT WAIT...BOTH NEED TO BE "PROGRAMMED" BY THE SERVICE DEPARTMENT. (That’s something that the Parts folks didn't mention before the sale!) There can't really be two hours of labor or that much additional labor cost for "programming" a key or a fob, can there? That's an ADDITIONAL $140 to program the key, and an ADDITIONAL $135 to program the fob/transmitter. (Plus, supposedly it takes two hours to do the "programming." So now, for one key and one little fob, the grand total cost is $385. This seems to me to be an unacceptable, way-over-the-top price. You could purchase an entire computer for that kind of exorbitant (squeeze the customer) cost. Nobody was rude, but I wonder how the employees could keep a straight face. I don't have a problem with a fair and reasonable cost. But it seems to me that this is an unjustified price gouge (i.e., overcharge, swindle). Best guess is the employees have heard this complaint many times previously. More