Tustin Toyota

Excellent service from beginning to end, even to replacing missing screws in the license plate holder for no additional cost. Manager and team devoted to complete cus from beginning to end, even to replacing missing screws in the license plate holder for no additional cost. Manager and team devoted to complete customer satisfaction. More

Loren is the best service manager at Tustin toyota! I’ve been a customer at tustin toyota for the last 24 yrs and have always received excellent service from outstanding employees like Dan Stanley, Serg I’ve been a customer at tustin toyota for the last 24 yrs and have always received excellent service from outstanding employees like Dan Stanley, Sergio , Xavier and Loren. But this week on Monday, July 15 I received such exemplary service from Loren Rodgers that it prompted me to take the time to write this positive review. Following is a synopsis of what he did. After dropping off my car for a minor service (35000), Loren did a Car walk around noting and scratches or dents that were previously there before, then went inside discussing itemscovered and anything else that needed checking, asking if I needed the use of the shuttle and about Long it would take. I made it clear it had to be done no later than 2 because of an important doctors appointment previously scheduled . To my surprise the car was not only done by 1:00,he had arranged for the shuttle to pick me up at that time. The shuttle was waiting outside my front door just when I got off the phone with Loren! He knew I was busy and went out of his way to make sure I would get to my doctors appointment on time! How that for service! It there’s more! When I got out of the car I notice a large scrap on the side of the front right bumper that happened while the car was in service(my opinion). So after my procedure I drove back to Toyota and showed it to Loren! He didn’t argue or hesitate but volunteered to get detail to buff it out. Then he went above and beyond what he had to do. HE DETAILED THE WHOLE CAR! All minor scratches and flaws were buffed out of the entire car making it look like new again! I trust Tustin Toyota even more than I did before and will be requesting Loren for all my service needs! Thanks Loren and Tustin Toyota More

Excellent Customer Service!! The outstanding Proactive Customer Service from Al, Mario and the Finance Guy, exceeded my expectations. KUDOS to this group! I will make this defin The outstanding Proactive Customer Service from Al, Mario and the Finance Guy, exceeded my expectations. KUDOS to this group! I will make this definitely my Car Shopping Place! More

Tustin Toyota is Awesome! Best Service Anywhere! I have a Toyota Tacoma. The service team is awesome! All of them! I have worked most recently with Kevin Gordon. He is knowledgeable, pleasant, hel I have a Toyota Tacoma. The service team is awesome! All of them! I have worked most recently with Kevin Gordon. He is knowledgeable, pleasant, helpful, and he gets the job done! I try to bring in my Toyota every 5 thousand miles. Kevin always expeditiously gets me checked in and gets my Toyota in the shop to keep me safe and trouble free on the road. This is great for peace of mind. I recommend Tustin Toyota to everyone! They are the best! More

Shahram excellent service advisor I’ve been to Tustin Toyota multiple times over the years with several company vehicles and I know that working through the fleet companies for approva I’ve been to Tustin Toyota multiple times over the years with several company vehicles and I know that working through the fleet companies for approvals for service is not enjoyable, but Shahram made the experience pleasant and kept me in the loop through the whole process. Thank you! More

New Service Advisor Alex Cruz has met excellence! I have had the same service advisor at Tustin Toyota for close to twenty years and I was disappointed to hear he had moved on just recently. I arrived I have had the same service advisor at Tustin Toyota for close to twenty years and I was disappointed to hear he had moved on just recently. I arrived in the service department with pretty high standards to be met by the "new" person. My expectations were surpassed by Alex's finely tuned skills at customer service. I didn't need to worry about a thing. More

Great and fast service Josh help me out doing the process really fast. He went to see me to give me the updates about my vehicle service. I had a 10:10am appointment and by Josh help me out doing the process really fast. He went to see me to give me the updates about my vehicle service. I had a 10:10am appointment and by 11:10am I was already out with my car. More

Warranty I had a great experience with April Conner in sales and Anthony in Financing... and that was 2 1/2 years ago! Still going to Tustin for my service an I had a great experience with April Conner in sales and Anthony in Financing... and that was 2 1/2 years ago! Still going to Tustin for my service and Cesar was terrific in helping me with a extended warranty issue! All resolved... no hassle ever with Toyota! More

Thank you Tarek A. for the best first time experience! When I first got to the dealership I was welcomed by Tarek A. and helped me find my specified needs for the car I was looking for. He offered me the b When I first got to the dealership I was welcomed by Tarek A. and helped me find my specified needs for the car I was looking for. He offered me the best customer service I have had at any dealership and I left there with nothing less than the dream truck I wanted. He never pressured my whatsoever and made me feel welcome and comfortable. Would definitely recommend buying from Tustin Toyota and look forward for my future business with them for the excellent experience. More

Mr Tarek Abedel. Best Customer Service in Tustin Toyota I want to thank Tarek A.for the great experience I had when I leased RAV4 from Tustin Toyota. First, he was the first to welcome me at the dealership I want to thank Tarek A.for the great experience I had when I leased RAV4 from Tustin Toyota. First, he was the first to welcome me at the dealership and made me feel comfortable and tried to understand my needs. He offered a number of options and explained the features included. He did not push me whatsoever towards any specific choice even if he provided advises. In each steps in the process he provided me with the info required and waiting time expected. He made me forget the long waiting time to complete the lease contract and process. Thank you Tarek for making this an enjoyable experience. More