Tustin Toyota

I have purchased over 15 new cars and this purchase experience was excellant. The sales man, Tarek Abdelmuti, listened to the color and features that I wanted on my Toyota Sienna. He answered all of experience was excellant. The sales man, Tarek Abdelmuti, listened to the color and features that I wanted on my Toyota Sienna. He answered all of my questions and showed me different Sienna's that had these requiements. He was pleasant and very attentive. In the last month, I have looked at Siennas at other Toyota dealerships that wasted my time. My buying experience was excellant and I would recommend Tarek and Tustin Toyota to anyone that was interested in buying a Toyota. Jerry Dowd More

Pedro Serrano, Service Assistant, was one of the reasons why I would come back, very good service. There new facility is one of the best in the State of CA. why I would come back, very good service. There new facility is one of the best in the State of CA. More

I have been a customer at Tustin Toyota since 2000 and have been purchasing parts and accessories for my Toyotas and Scions from Loren for much of that time. I have always been able to depend on the best have been purchasing parts and accessories for my Toyotas and Scions from Loren for much of that time. I have always been able to depend on the best service and support - Loren always remebers my face and makes sure to handle everything with my service advisor, in this case Chad who also did a perfect job. My parts and accessories are always ordered correctly and Loren contacts me directly to let me know once they arrive. He goes above and beyond to also make sure everything will work with my vehicle and situation. The new location is better in every way - there is plenty of parking and it is a relaxing place to wait and work at while I am waiting for my car. I look forward to my next visit to Tustin Toyota. Thank you. More

I was orginally referred to Javier Bernal by a friend who had her car serviced at Tustin Toyota. Now I bring both of my cars to him to manage the servicing of my cars. He pays attention to the smallest det had her car serviced at Tustin Toyota. Now I bring both of my cars to him to manage the servicing of my cars. He pays attention to the smallest details to make sure he exceeds your expectation for service. He is very trustworthy. Javier always has a great smile and is very pleasant to deal with. Bottom line - he cares about you and your cars. More

I'm in the process of buying a new Prius C from Adrian. He is head and shoulders above the average car salesperson!!! He is knowledgeable, calm, believable, and very helpful. I would call him a great con He is head and shoulders above the average car salesperson!!! He is knowledgeable, calm, believable, and very helpful. I would call him a great consultant not a sales person. Adrian, along with Tom in Service and Gregg & Loren in Parts are a winning team. This will be my 4th Prius purchase from Tustin Toyota. This team has been outstanding. Because of them, it's hard for me to think of any other Toyota dealerships for future purchases. Al Krohn More

I have been going to Tustin Toyota for service of my Sienna and Camry in the past 6 years. Roy has trained up a good team, who are very professional and helpful. I would say the service is done right Sienna and Camry in the past 6 years. Roy has trained up a good team, who are very professional and helpful. I would say the service is done right and problem resolved at first trial 99% of the time, and once in a while when they didn't fix the problem the first time, when I took it back, they went out of their way to get my car back on the road as quickly as possible without charging me another dime! They are friendly, knowledgeable, and they are the people that I can trust, and I seriously cannot ask for more. The only thing that may have made it not as perfect was their facility was getting old and the customer lounge area is not as great as some other dealership, but they just moved to a new facility a few doors over on this Monday. Today was my first visit at the new facility when I brought my Sienna there for an oil change, and I was very impressed to see that they are getting really close to Lexus standard now. I take my other cars to service at Fletcher Jones and Mercedes Benz Laguna Niguel, and I have to say that this new Tustin Toyota facility is not very different than those "high end" dealerships, but I am paying a much more reasonable price for excellent service here! More

Service with Chad and Roy has involved "routine" maintenance as well as unscheduled repairs. When I call, Chad listens attentively to my description of the problem, and always schedules t "routine" maintenance as well as unscheduled repairs. When I call, Chad listens attentively to my description of the problem, and always schedules the appointment to accommodate my schedule. He remembers me upon arrival, and is welcoming, courteous, and knowledgeable of the possibile situation(s) I may be experiencing. Chad is excellent at follow-up. I can count on him to call me to advise of the findings rather than me having to call him. If Ray is nearby, he also seems to remember his customers from past experience and, as busy as he is, takes the time to say hello. I couldn't ask for better relationships! I have special-ordered a specialty item from the parts department, and both Greg and Loren have provided the best customer service I could have asked for! Greg researched the availability of the product, and contacted me upon its arrival. When I requested more of the same item to give as gifts, Greg was unavailable and Loren processed my order with the same excellent service. The product had to be special- ordered again, and Loren contacted me upon its arrival. It took several weeks for the item to arrive each time it was ordered, and it could have been easy for the staff to forget about me, but both Greg and Loren followed-up as promised each time! The cashiers and "greeting" staff are consistently welcoming, friendly, and make immediate eye contact upon entering the facility. They offer assistance, and have been accurate and efficient in processing the paperwork and explaining and answering my questions. Everything has been completed correctly on every visit to this dealership, and the experience has been exceptionally pleasant! More

I really like the professional personnel at Tustin Toyota. They handle my coming in for service with quick attention and friendliness attitudes. I feel that I got very good service and it only took Toyota. They handle my coming in for service with quick attention and friendliness attitudes. I feel that I got very good service and it only took a couple of hours from my appointment time. I feel very confident that the work was done right. They have good prices and I feel very satisfied from my service experience. I would and have recommended Tustin Toyota as a trustworthy establishment. More