Tuttle Click Capistrano Ford

I was turned away from the service department when the very angry service agent told me he was to BUSY to deal with my issue. Had to do to another Dealership for my new Mach-E because they were to busy a very angry service agent told me he was to BUSY to deal with my issue. Had to do to another Dealership for my new Mach-E because they were to busy and they have no way to deal with more than 2 customers at a time. The wait to make an appointment was 2 weeks. No interest in making sure that a Ford customer was taken care of. Do not go to this Dealership, they have terrible service and you will regret giving them your money. Oh did I mention the 4 angry service agents that all act like they are way to busy to look up from their computer terminals to help you. Yeah, It started like that and went down hill from there. More

Misled, lied to, overcharged then once had money totally ignored Tried to reach out for compensation, offered fix, heard nothing back and apparently after4 attempts, concluded the General Manager does not ignored Tried to reach out for compensation, offered fix, heard nothing back and apparently after4 attempts, concluded the General Manager does not come in to work. Horrible experience! More

Dealer was very condescending when I attempted to negotiate the sale price on a vehicle. They decided to lose my business over $250.00 that I asked offed the sale price they offered me, only after q negotiate the sale price on a vehicle. They decided to lose my business over $250.00 that I asked offed the sale price they offered me, only after quoting me the wrong sales tax. They are trying to recoup money lost, because the first time they attempted to sell this vehicle, the person failed to pay the down payment but the car was already titled to him, so they now have to sell it used. They want someone to pay for their mistake. I wouldn't suggest someone do business with shady folks like this. More

Have bought several ford vehicles from Capistrano Ford as well having them serviced there. Sales and service writers are all great people to deal with. well having them serviced there. Sales and service writers are all great people to deal with. More

If you ever stop by this dealership to loom at new or used cars I would highly recommend seeing Chuck. He's awesome! He went above and beyond to locate and pick up the car I wanted which was at the si used cars I would highly recommend seeing Chuck. He's awesome! He went above and beyond to locate and pick up the car I wanted which was at the sister dealership. He will also make you feel appreciated and gives honest feedback on the vehicle you are interested in. A month after my transaction the dealership called and asked if i coukd come in and sign a new contract. I saw Chuck and he said he was going to fill my gas tank up for the inconvenience of having to drive there. Great guy and awesome customer service! More

This is my 7th year working with Tuttle-Click. I always get excellent service and excellent care and everything is always taken care of.. I appreciate everyone get excellent service and excellent care and everything is always taken care of.. I appreciate everyone More

The whole sales process was very straightforward. They had the truck I wanted. After a short and easy negotiation we were able to arrive at a fair deal. I’d buy from this dealer again. had the truck I wanted. After a short and easy negotiation we were able to arrive at a fair deal. I’d buy from this dealer again. More

Good work, in a timely manner. Nice to offer the Lyft service so I didn’t have to sit for hours at the dealership. Thank you service so I didn’t have to sit for hours at the dealership. Thank you More