Part of the sales team was really great and not pushy. They sales manager, not so much. Working with Garrett in sales was the best experience we've ever had.
Update as of Friday 9/4/2020
The 2020 Jeep Cherokee started having problems at 5300 miles. The dealership was notified immediately Tuesday September 01, and they suggested we drive it and see if it happens again. It's the Labor Day weekend. 2x this week the vehicle stalled except the 2nd time, it was in the middle of an intersection. Dangerous? I was suggested by the service team to continue to drive, even on our trip this weekend. I spoke to the Director of all Tuttle-Click in the area, and they they said "there is nothing more I can do" almost 50x's between 4 people including Jeeps Customer Care line. They called Enterprise and were only willing to get us in a Chrysler, Jeep, Dodge vehicle. They only had 1 Dodge Ram Truck available.
As much as we loved our 2020 Jeep Cherokee Limited prior to 5300 miles, the customer service really threw us over edge of being deterred from Jeep all together. We realize there may be bad eggs in the bunch, but customer service needs a lot of work in my opinion. We regret buying/servicing this vehicle from this dealership.
Update as of Tuesday September 29, 2020
Tuttle-Click Service Department is no longer willing to work with us and asked Jeep to tell us to bring it somewhere else to service. We are starting over with a month long issue. They stopped responding to us as a customer.