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Twin City CDJR

Lafayette, IN

Overview
Employees
Reviews
Vehicles
4.3
336 Reviews
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3838 State Rte 38

Lafayette, IN

47905

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Showing 336 reviews

December 31, 2024

This has been one of the worst experiences I’ve had with a dealership, especially when dealing with vehicle issues. The customer service is terrible. I requested to speak with a manager multiple times six m More

by matthewlwells
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ivan Escalera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Twin City CDJR responded

Hello Matthew, We sincerely apologize for the terrible experience you’ve had, and we completely understand your frustration. It’s unacceptable that you have not received the support you requested, especially after multiple attempts to speak with a manager. No customer should be treated in this way, and we deeply regret that your concerns were not addressed. The lack of follow-up and the unprofessional behavior you encountered from the salesman is certainly not in line with the standard of service we aim to provide. We will escalate this matter and ensure that the situation is properly addressed. Thank you for bringing this to our attention, and we hope to resolve this issue promptly and restore your trust in us. Please email nate@twincitydodgeinc.com!

December 27, 2024

Fast friendly and efficient car buying experience. . I would buy a car again from this dealership More

by nathan.sheese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Perigo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fanwick
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Dec 30, 2024 -

Twin City CDJR responded

Thank you for your wonderful feedback! We're thrilled to hear you had a fast, friendly, and efficient car-buying experience with us. It means so much that you’d choose us again for your next vehicle. We look forward to serving you in the future!

December 26, 2024

Completely satisfied, good good. Service and great experience all around car is great for use More

by lewisp1945
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angjelin Bozha, Sean Benner
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Dec 30, 2024 -

Twin City CDJR responded

Thank you for your feedback! We're delighted to hear that you are completely satisfied and had a great experience with our service. It's wonderful to know your car is perfect for your needs. We appreciate your support and look forward to assisting you again!

December 24, 2024

bait and switch like they neverheard of the cars act. cant buy a car at advertised price. More

by kevinmuhle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Corbyn Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Twin City CDJR responded

Thank you for your feedback, and we sincerely apologize for the experience you had. Transparency and honesty in pricing are crucial, and we will investigate this situation to ensure that future customers do not encounter similar issues. We take your concerns seriously and appreciate you bringing this to our attention. If you'd like to discuss this matter further, please feel free to reach out directly, and we’ll work to resolve the issue. Thank you for your time. Nate@twincitydodge.com

December 20, 2024

Paul was great to work with, finance guy was a little pushy selling warranty and everything else More

by tom-rudisaile
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Perigo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffery Sparks
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Jan 02, 2025 -

Twin City CDJR responded

Thank you for your feedback! We’re glad to hear that Paul provided great service, but we apologize if the finance team came across as too pushy. We understand how important it is to feel comfortable and not pressured when making decisions about additional products like warranties. Your feedback is valuable, and we will address this with our finance team to ensure a more balanced approach in the future. We appreciate your business and hope to provide a better experience next time!

December 19, 2024

Tom Yater is awesome. ..He does a great job throughout the whole sales process. Twin City is lucky to have a guy like Tom Thanks Tony Norton More

by Norton1040
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Jankowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fanwick, Nolan Luttrell, Amber Belt, Jeffery Sparks, Sean Benner
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Dec 20, 2024 -

Twin City CDJR responded

Thank you, Tony, for your fantastic feedback! We're thrilled to hear that Tom Yater provided you with such a great experience throughout the sales process. We agree—Tom is an asset to our team, and we're lucky to have him. We truly appreciate your kind words and look forward to serving you again in the future!

December 19, 2024

Everyone was super. TyruS was very helpful. As always Greg Henson was the best! Thank you! More

by arscas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyrus Bever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fanwick, Jeffery Sparks
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Dec 20, 2024 -

Twin City CDJR responded

Thank you for your wonderful feedback! We're so glad to hear that Tyrus was helpful and that Greg continues to provide you with the best service. We truly appreciate your loyalty and look forward to serving you again soon!

December 17, 2024

Cameron was helpful and worked with us, excellent service, fast processing, fast delivery, very happy with the van More

by deb25
Recommend Dealer
Yes
Employees Worked With
Cameron McGee
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Dec 20, 2024 -

Twin City CDJR responded

Thank you for your great review! We're so glad to hear that Cameron was helpful and that you were pleased with the service, processing, and delivery. It's wonderful to know you're happy with your van! We appreciate your feedback and look forward to assisting you again in the future.

December 09, 2024

I expressed all my opinions in all the questions that you asked me. thank you More

by jtdietel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Yater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angjelin Bozha
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Dec 10, 2024 -

Twin City CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 08, 2024

Salesman was not honest, helpful or knowledgeable. Dealership was not honest about repairs completed on used vehicle before selling it to me. I am still receiving denial letters in the mail from More

by btaspy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Jaeger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron McGee
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Jan 02, 2025 -

Twin City CDJR responded

Thank you for sharing your experience, and we sincerely apologize for the frustrations you've encountered. It’s completely unacceptable that you feel misled by the salesman and that you’re still dealing with unresolved issues related to the vehicle’s repairs and the financing. Clear and honest communication is essential, and we deeply regret that you did not receive the service you deserve. We will address these concerns with our team immediately and investigate the situation regarding the repairs and the ongoing lender issues. We understand how stressful this must be, and we want to make it right. Please reach out to us directly so we can assist you in resolving these matters as quickly as possible. Thank you for bringing this to our attention.

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