Twin Falls Chevrolet

"I recently had the pleasure of visiting the Chevrolet dealer and working with Walker, and I couldn't be more satisfied with the experience. Walker was incredibly knowledgeable, patient, and attentive to dealer and working with Walker, and I couldn't be more satisfied with the experience. Walker was incredibly knowledgeable, patient, and attentive to my needs. He took the time to understand what I was looking for and provided excellent recommendations. The dealership itself was clean, well-organized, and had a great selection of vehicles. Overall, Walker and the Chevrolet dealer made the car-buying process smooth and enjoyable. Highly recommend!" More

7/31/24 To whom it may concern, on 7/11/24 I, bought a 2002 Cadillac Eldorado from Twin Falls Chevrolet & salesman George Hilarides. George had described the cosmetic & mechanical condition of the care as 2002 Cadillac Eldorado from Twin Falls Chevrolet & salesman George Hilarides. George had described the cosmetic & mechanical condition of the care as being pristine, except for a paint chip on the back bumper. I explained to George numerous times to disclose ANY imperfections in the paint, body, or mechanics, and he continued to insist the condition of the car, including the cosmetics were impeccable. We also did a face time around the car via our cell phones, however the car was located inside the dealership at the time and imperfections were not apparent as the lighting was not sufficient to expose them. I hired a transport company to transport the car from the dealership to my home in Fairport, NY. The car arrived on 7/26/24 when I was out of town. My wife called me and described some of the cosmetic deficiencies she saw including dents, paint touch ups, scratches, and paint loss. I arrived home on 7/28/24 and after inspecting the car in the light, found multiple cosmetic issues that were never disclosed to me, and were not evident during out face time. These issues included: multiple dents in the body, 5 instances of paint touch up, paint rub, paint loss, and scrapes & scratches too numerous to mention ( I do have a detailed list of all cosmetic deficiencies). In short, the car was not in the condition advertised or promised to me & would need extensive repair to be in such condition. On Monday7/29/24 I contacted Twin falls Chevrolet Sales Manager Tedy Pellegrini-Ramseyer to express my concerns with the car & try to find an amicable solution to this problem. He asked for the load report from the car transporter & photos taken at that time by the driver. These were sent to him by myself. After not hearing back from him, I called him back on 7/31/24. He stated that the damage on the car was the responsibility of the driver and were not present at time of pick-up despite photos that show otherwise. When confronted with the photo evidence he then admitted ,” yes the car has problems if it did not I would have sold it for much more money”. He was completely indifferent to the situation and unreceptive to arriving at any solution. When I asked the reason these issues were not disclosed despite my insisting on numerous occasions to disclose any deficiencies the car may have paint wise or mechanically, he did not provide an answer. I reminded him of the promise posted on the dealership website offering a 7 day money back guarantee on pre-owned vehicles, and he said that did not apply to my situation as it only applied to in-state purchases , although this is not stated on the website as a condition of the guarantee. He refused to accept the car back then abruptly ended the phone call. Additionally, the dealership as of this writing has not sent out the title for the car, rendering it undriveable as I cannot register it without a title saying I have ownership. Numerous calls to management & the business office who said they were handling this have either gone unanswered or have provided no detail as to the whereabouts of the title. In conclusion, engaging in a series of lies and deception for financial gain I believe constitutes fraud. I have photos and documentation to substantiate my claims as well, More

was dealing with them on a vehicle for 3 days, filled out credit app and got financed along with quite a few inquiries now, headed there too pick up the vehicle its a 3 1/2 hr trip and get called by the sale credit app and got financed along with quite a few inquiries now, headed there too pick up the vehicle its a 3 1/2 hr trip and get called by the sales manager that they have someone else thats buying the vehicle i agreed to buy/ so now my credit score went down cause they sent my application everywhere and no vehicle. would not recommend this dealer with this shady way they treated me. now upset that it was sold out from underneath me More

Tony and Tedy were amazing to work with when recently purchasing our new truck! They went the extra mile to make sure that we felt valued with our trade in truck. They literally spent 2 days while we f purchasing our new truck! They went the extra mile to make sure that we felt valued with our trade in truck. They literally spent 2 days while we figured out what was most important to us in purchasing and made the deal work with how we wanted it to be. Thank you so much for your kindness and going the extra mile! More

the service writer Audrey was very terrible, I talked to her about a random shaking issue and that i had a oil change that i needed done. she confirmed that i did have one free oil change and that they will her about a random shaking issue and that i had a oil change that i needed done. she confirmed that i did have one free oil change and that they will look into the shaking issue. after about two hours i get my truck back and she said that she will let me know if this was covered under warranty or not. i setup an appointment for the following weekend to have the repairs done. a few days go by and i still haven't heard from Audrey about the warranty, when i called her she said I have not yet called them yet, and just sounded like she didn't want to call them and be on hold for that long, later that week I had something come up where we could not make our next appointment to get it fixed so i called in wanting to reschedule the appointment, the other girl i talked to said I had no appointment scheduled for me. a few days go by, and Audrey calls my wife to tell her our bill is $500. this is the first time anyone had said anything about how much our first appointment would be. even though i asked Audrey to confirm that the oil change was free and does she know about how much this would cost today, all i got was yes it's free and i will let you know. I don't make a lot of money and just to spring on someone after the fact that your visit will be $500 is not okay. she should have been upfront on or about how much this would cost us. I would recommend driving the extra hour- hour and half to Boise to buy or get my vehicle's serviced going forward. More

Brian and Braxton are good to work and Braxton got the truck ordered, when other dealerships wouldn't even try. There was an issue w pricing and they honored what they said and resolved the issue fairly truck ordered, when other dealerships wouldn't even try. There was an issue w pricing and they honored what they said and resolved the issue fairly and quickly. To me that is a very good indication of honor and integrity, a quality that I look for when doing business. I would buy here again. More

I’ve always enjoyed the friendliness at this dealership. I wouldn’t rather go anywhere in Twin Falls. After they helped my mother get her vehicle, a few months later, I decided to buy my new car from them. I wouldn’t rather go anywhere in Twin Falls. After they helped my mother get her vehicle, a few months later, I decided to buy my new car from them. Trust me, I was NERVOUS to make my first “big girl purchase”; but Brian from Sales, Erick and Teddy from Finance, as well as Weston, they all took great care of me and answered all my questions! They have stuck with me through the waiting of my car, and when it arrived at the dealership, they called me and said it was here! Thank you guys SO much for helping me through the process. I’ll definitely recommend ANYONE to go sit down with these amazing gentlemen for your next car. They’ll take great care of you! -Jordon Edwards More

I great experience at the dealership,The salesmen was awesome,he answered all my questions.There was a problem with my truck;Thomas and Brandon got the truck in the shop and the team got it fix. My exper awesome,he answered all my questions.There was a problem with my truck;Thomas and Brandon got the truck in the shop and the team got it fix. My experience at Twin Falls Chevrolet was awesome.Thank you Thomas and Brandon for all you did. Ernie More

Twin Falls Chevrolet 1731 Parkview Dr, Twin Falls, ID 83301 I have been wanting to buy a pickup for a while now. Pricing and availability have made that difficult. We went to Twin Falls Chevy and h ID 83301 I have been wanting to buy a pickup for a while now. Pricing and availability have made that difficult. We went to Twin Falls Chevy and have been working with Thomas C. & he has worked hard to find the right PU with desired amenities and specifically the right color. Second was available reasonable financing and rebates. Right now there are good rebates and GM is offering good intetest rates and # of years available with good credit. I am so pleased to say Thomas was my sales agent & has worked hard to find the best truck to fit my needs & my desired color. I just purchased the most awesome pickup from the very best sales agent (Thomas) & Dealership! Thomas worked so hard to find the features I needed/wanted and to made sure it was "the right one". The Sales Mgmt and Financing were also great to make the best deal they could but Most Importantly it was refreshing to work with a dealership that everyone is up front, honest, ethical, and do their best to offer the best service possible. If you are in the market for for a new or updated vehicle check out this dealership, and be sure to ask for Thomas, you will love working with him. ❤️ Get Outlook for Android More

The sales people were good, HOWEVER the service department is awful. There was a wire that was hanging down from my yukon and I had them look at it when it was in for service. They said it was br department is awful. There was a wire that was hanging down from my yukon and I had them look at it when it was in for service. They said it was broke and needed to be replaced at 600 dollars. I looked at it and found it was a wire for a censor that had come unplugged. I plugged it back in and it worked fine. Either they were incompetent and didn't know or were trying to get us to pay for somthing that was not needed. I also paid to have a protective coat put on the vehicle. It is now chipping on the front. I had them look at this. They said it was from a hairline crack in the grill and the fix was to replace the grill for 2000 dollars. They didn't say anything about all the other chips in the front and would not stand behind the protective coat they sold me. More