Twins Buick GMC

Got an oil change, they didnt wash my car, i got no sticker & no thing on my key fob telling me when to come back. I don't even know when I'm supposed to go back. sticker & no thing on my key fob telling me when to come back. I don't even know when I'm supposed to go back. More

Whether you're purchasing a vehicle, getting an oil change, or bringing your car in for service, Twins Buick GMC consistently delivers an exceptional experience. The entire team is professional, courte change, or bringing your car in for service, Twins Buick GMC consistently delivers an exceptional experience. The entire team is professional, courteous, and genuinely committed to taking care of their customers. What stands out most is their honesty and attention to detail. They take the time to explain everything clearly, answer questions patiently, and make sure you feel confident and informed every step of the way. There is never any pressure; just outstanding customer service and a sincere desire to help. From sales to service, the experience is always smooth, efficient, and pleasant. It is refreshing to work with a dealership that values long-term relationships and treats customers with respect and integrity. I highly recommend Twins Buick GMC to anyone looking for a trustworthy dealership and service center. Thank you to the entire team for consistently going above and beyond! More

I have been dealing with Twins since 2016 they have great dealers and great service department dealers and great service department More

Good inventory of cars and selection. Was able to make the selection of the car without being looked over. Selection of the car purchased was made by myself instead of salesman working be Was able to make the selection of the car without being looked over. Selection of the car purchased was made by myself instead of salesman working behind me. More

Bill was absolutely stunning and man of integrity. I highly recommend this dealership to everyone. I highly recommend this dealership to everyone. More

Easy. And they found me a coupon for the service. I wish they could've discounted the diagnostic fee a bit since they had the service done there, but other And they found me a coupon for the service. I wish they could've discounted the diagnostic fee a bit since they had the service done there, but otherwise it was a nice experience. More

If my only experience was based on my last visit I would not be back. The problem started when I could easily see that my bill didn't add up. I tried to ask the lady who brought the bill to me to sign and p not be back. The problem started when I could easily see that my bill didn't add up. I tried to ask the lady who brought the bill to me to sign and pay, but when I asked her what the 10% discount covered she couldn't explain anything. She got flustered at me and stormed off telling the intake man to help me...and a few other things, though I couldn't hear all of what she muttered. I worked with Blake Elkins next who almost immediately snatched up the paperwork and walked into the managers office announcing loudly that he would help me!!! Not sure why he would not even try to look at what was entered, and I'm not seeing how he was just awarded employee of the month??? Certainly his behavior was not better than the woman- but maybe that is the best they have? The manager was able to quickly able to see where $53 was not 10% of what both the lady and Blake were saying. He also found a mistake on the paperwork where an item was added weird and another item was not added. It took him a minute or 10 but it was clearly presented to me wrong and no one else understood what the system was saying and as a customer it is my right to understand what I'm paying for. Horrible experience. This is not the first time the scheduling lady has messed up things for me. She messed up booking my first appointment and booked it too late for me to wait on my vehicle, so I had to reschedule after I had taken time off work for the appointment she scheduled. (Even after I clarified that they would have time to get to me, she confirmed they are there till late). I would have expected a call from Blake to apologize for his unprofessional behavior or someone above the manager after the spectacle. Both employees embarrassed me in front of everyone in the office both workers and other customers as I was treated as if I was being unreasonable to dare ask why the math wasn't matching. More

Very great experience Very great experience. The staff especially Randy we're very courteous and helpful with my purchase The staff especially Randy we're very courteous and helpful with my purchase More

Just told you quick, excellent Waiting for me with parts already to be installed Great already to be installed Great More

Our experience was amazing, from the application process to driving off the lot, everything was amazing to driving off the lot, everything was amazing More