Two Rivers Ford

Never expected this!!! I have always been scared of going to dealerships, especially with bad service I have had in the past. This time has truly made me feel how I should w I have always been scared of going to dealerships, especially with bad service I have had in the past. This time has truly made me feel how I should when you buy a car. Excited and happy. I knew the car that I wanted and Travis told me everything I needed to know and then some about the 12 fusion Sel I purchased. After the test drive and demo I went inside, told him where I needed to be and he made it happen flawlessly. I was in and out with kenny after paperwork and on my way in my beautiful new ride. Thank you again Travis, Kenny and Two Rivers ford for making car buying special to me again. My family, friends and coworkers will all be purchasing a car from travis from here on out when they are ready. More

Excellent Experience Shopping for and/or purchasing a new vehicle is rarely a pleasant experience. Salesmen all to often ruin what should be an exciting time of acquiring Shopping for and/or purchasing a new vehicle is rarely a pleasant experience. Salesmen all to often ruin what should be an exciting time of acquiring a new vehicle. In fact, I have often done most of my research online and been to the dealership while it is closed to look at the vehicle in person before ever making contact with a salesman. Tom Phillips at Two Rivers Ford broke that stereotype for my wife and I. My wife and I had been looking for a Flex to replace her aging Mountaineer off and on for around a year, and our experience with other dealers had been overwhelmingly negative. I found a Flex with the options she wanted at Two Rivers Ford online and we decided to check it out. Upon our arrival, we were met in the parking lot by Mr. Phillips and I prepared for my usual "we're just looking, leave us in peace" speech. However, Mr. Phillips wasn't overbearing. He asked what we were looking for, and pointed us in the right direction. We found the one I had seen online and Mr. Phillips offered to get the keys. He was never pushy, and unlike other dealerships we were given ample time to talk things over in private. Although Two River's Ford is further away than two other dealerships from our home, we will continue to make the longer drive to work with them on our future vehicle purchases. Mr. Phillips is responsible for creating Two Rivers Ford customers for life. More

A Mighty Bandy Deal This was one of our best car buying experiences we have ever had. Everyone was friendly and offered to help us, with a smile and looked us in the eye This was one of our best car buying experiences we have ever had. Everyone was friendly and offered to help us, with a smile and looked us in the eyes. Everything was explained to us, in detail and we left without wondering anything. I have already recommended them to others. GREAT JOB! More

Great Lease Offer! We stopped in just to make sure we understood the terms, etc.. of our 39 month lease (2012 Flex) and were offered the chance to upgrade to a 2014 Flex We stopped in just to make sure we understood the terms, etc.. of our 39 month lease (2012 Flex) and were offered the chance to upgrade to a 2014 Flex early. I'm sure it was good for the dealership as well, but we didn't see any down-side to the deal for us either. John Qualkenbush went way out of his way to help us locate our "perfect" Flex, which ended up being brought from N.C. for us in just a few short days. Unbelievably easy and he was so awesomely patient while we located the perfect car. We will come back for sure when this lease is up so that we can get another. John also leased us our first Flex and he is just a great sales person to work with! I spent the rest of the day driving everywhere I could just to be in the car - we LOVE the Flex! We've had great experience with the service department at Two Rivers also during the last 3 years with our 2012. Just a great dealership all around! More

Relationship with Two Rivers Fford and john Q. During the past twenty years I have purchased several new vehicles from Two Rivers Ford...a few to be my company car and a few for personal ownership. During the past twenty years I have purchased several new vehicles from Two Rivers Ford...a few to be my company car and a few for personal ownership. The service has always been excellent...but, the last three new vehicles I purchased, for my family, within the last year were purchased through John Q. What can I say? John Q. was the best! He listen to my desires and provided the vehicles I wanted and did it in a fashion that made me feel guilty for getting such an excellent price with quality vehicles. For the first time in my life (73 years old) I didn't feel guilty after purchasing a car for my wife or myself. That spells pure satisfaction...and that is what an excellent salesperson can provide. Thanks for a job well done and the education on all the high tech equipment on the vehicles. Job well done john Q!!! More

EV Dealership=Fusion Energi, excellent service! See John Q!! I came into this nearby dealership after reading many online reviews naming the Ford Fusion Hybrid as best in it's class. I was greeted warmly by a ge I came into this nearby dealership after reading many online reviews naming the Ford Fusion Hybrid as best in it's class. I was greeted warmly by a gentleman named "Happy Jack" who not only listened intently to my purchase's purpose (a 20-mile one way commute) but was knowledgeable enough to recommend my investigation into the Ford Fusion Energi (which has a 20 mile all electric range), which at that point I didn't even know existed. After doing some more research and finding a charging station very close to my work (for free no less!) I decided to place the order for the Energi. Though the dealership had many Energi's to choose from, there were some features that I was looking for that they didn't keep stocked (Adapter Cruise Control). And if they did have the features, it wasn't the right color, Jack drew up an order form and my car was under construction from the factory. Here are the two parts where I really feel Two Rivers shined: 1.) As we all hope, eventually there comes a time when we all retire. "Happy Jack" retired about four weeks into my car order, which was expected to run somewhere around 8-12 weeks. It was at this point I was introduced to John Q. Talk about a seamless transition. John was exceptionally informative and wasn't afraid to go above and beyond in picking up his former co-workers sale, giving me updates on order status, etc.. This transition was everything I could've asked for and more from a dealerhsip and Mr. Q. 2.) To my knowledge mine wais the first fully loaded Titanium Energi that Two Rivers had gotten (Driver Assitance package (BLIS), Adaptive Cruise Control, MoonRoof, Active Park Assist, Heated Steering Wheel, Voice Activated Navigation, heated (and cooled) seats), the works!!! When I finally Met John Q. he was so excited to get me into the Energi, and when he showed me my owners' manual I understood why. John Q, not wanting to miss a thing had thumbed my manual many, many times over.. so much so that some pages had become loose and I saw creases in specific sections that were relevant. When I got in and sat behind the sea of electronics I had purchased, John Q's research paid off. Showing me everything from the universal MyFordTouch. down to the control settings for EV mode vs. Auto Hybird, and even the Parking Assist and BLIS packages. Not only do I personally appreciate John Q's "above and beyond" attitude in helping me understand my car, I think this says something exceptional about the mentality of this man, and the salesmen's general attitude at Two Rivers ford. Keeping up with all of this diverse and ever-changing technology making it's way onto the mainstream market isn't easy and John Q. is dedicated to being the most informed salesman he can be, and that's precisely what I want. A note about the price; Like any savvy consumer, when my car arrived I did some checking around to make sure there wasn't an equal car that had been built at another dealership (while mine was being built), so that I might call to get some competitive pricing (Naturally John Q.never knew about this :) ) I found a few models that were close but not exactly what I wanted. The prices I got from the competitors for these "inferior" models was anything but comparable... the deal I got at Two Rivers far exceeded the competitors. A couple last thoughts; John Q. offered me a new manual since he thumbed though mine so much (I politely declined). I won't go into exact details (as I think each salesman has their own tactics for making me personally feel appreciated), but John Q. netted me a bonus "goodie" for having to deal with the frustration (pleasure) of having to deal with a salesman swap. The bottom line? Go to Two Rivers Ford. Ask for John Q! More

VIP Treatment That I bought a car yesterday is a testament to Abe Kahn's sublime salesmanship which stayed all but hidden by his exquisite attention to detail, intu That I bought a car yesterday is a testament to Abe Kahn's sublime salesmanship which stayed all but hidden by his exquisite attention to detail, intuitive anticipation of exactly what I wanted, personable conversation and friendly identification of how to facilitate rather than direct my selection. I have never had a better car purchasing experience! Without a doubt, the marvelous dealership that Two Rivers Ford is stays possible because dedicated, sincere and gifted sales people and staff like Abe keep customers feeling appreciated and relieved that honesty and customer satisfaction are paramount at 76 Belinda Pkwy. More

Second purchase from John Q and Two Rivers Ford I'm just not a car guy. One result of that is a general distrust of car sales men and mechanics. I always feel like I'm getting taken advantage of. I'm just not a car guy. One result of that is a general distrust of car sales men and mechanics. I always feel like I'm getting taken advantage of. My wife's car died and she went looking for a replacement. That's how I met John Q. My wife couldn't stop talking about the nice salesman she met at Two Rivers. Being the skeptic I insisted that we look at other lots after our visit to Two Rivers. After looking at other places we determined that we were going to get the best car value at Two Rivers. John located a low mileage, high quality Ford Escape that my wife fell in love with. The worked with us on a few repairs we wanted, our trade in and the final price. They even got us comp rate with significantly less hassle than our own bank offered. When I needed a new car there was no question about calling John Q. He listened to what I was looking for and drove from Mt. Juliet to Donelson to meet us at the wholesale lot. John Q = Customer Service A++++ I've referred other people to John Q and will continue to do so. Thanks John...see you when my daughter needs her first car. More

Easy and fun! Tom made the buying experience easy and fun. He was honest, informative and friendly! We will be going back soon to look at a new truck for my husba Tom made the buying experience easy and fun. He was honest, informative and friendly! We will be going back soon to look at a new truck for my husband. Everyone was very professional and nice as well. Thank you Tom! More

Best truck buying experience! I went into the dealership undecided on what I really wanted in a new truck. Tom helped me determine what I needed and helped me through out the 3 day I went into the dealership undecided on what I really wanted in a new truck. Tom helped me determine what I needed and helped me through out the 3 days it took me to commit to buying the perfect truck for me. Tom was never pushy, he and the sales team laid out my options and gave the time I needed to make the decision right for me. I left the dealership confident that I got the best deal I could, and no feeling of regret. THANK GUYS!! I will be back to see Tom Phillips and the Two Rivers team for my next purchase. More