My experience with Wyatt Ford of Nashville's Service - Mr. Thomas
My experience with Wyatt Ford of Nashville's Service Department has been extremely disappointing and frustrating.
Initially, I was told that certain service fees would be applied toward the cost of repairs. I have text message documentation confirming this agreement; however, when it came time to honor that commitment, the dealership denied it. This lack of transparency immediately raised concerns about the integrity of the service process.
Communication throughout the repair process was also unacceptable. I received no proactive updates regarding the status of my vehicle and was forced to repeatedly contact the service department myself to obtain information. Additionally, the dealership's service app proved to be unreliable, as it never reflected that my vehicle was ready for pickup—even after I had already retrieved it.
To make matters worse, after the initial service was completed, my vehicle developed additional issues that were not present beforehand. My sunroof no longer operated properly, and water began collecting on the front passenger side. When I reported these concerns, I was asked to bring the vehicle back and was assured that I would not be charged.
However, after dropping off the vehicle, I was informed the following day that I would be charged two separate diagnostic fees of $250 each. This directly contradicted what I had been told. When I called to discuss the matter and requested to speak with the Service Manager, Sidney never came to the phone. Instead, I was told that she would return my call, which further added to my frustration and reinforced the ongoing communication issues.
At no point during this experience did I feel valued as a customer. Instead, I felt misled, overcharged, and ignored. The combination of broken promises, poor communication, lack of accountability, and the emergence of additional vehicle issues has left me with little confidence in the service department's competence and customer care.
This has been one of the worst service experiences I have encountered. As a result, I have decided to retrieve my vehicle and take my business elsewhere. I cannot recommend Wyatt Ford of Nashville's service department to others based on my experience.
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