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Tynan's Volkswagen - Service Center

Aurora, CO

4.5
2,841 Reviews

2,841 Reviews of Tynan's Volkswagen - Service Center

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November 05, 2022

Quick service, great communication and friendly staff. I will be back when my VW needs service next! More

by APATT33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know
Nov 07, 2022 -

Tynan's Volkswagen responded

We are thrilled that our Tynan's Volkswagen team gave you a five-star service visit! Thank you for leaving us your great review!

November 05, 2022

The parts guy with the long hair is the greatest. He is kind and has excellent customer service. More

by CORDERTM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Nye
Nov 07, 2022 -

Tynan's Volkswagen responded

Your kind review and five-star rating is much appreciated! We look forward to assisting you again! Thank you! - Tynan's Volkswagen

November 05, 2022

This dealership is always speedy in getting my car done! Kind people who care that you need your car fast! More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tran, Cauther Sekatawa, Garrett Nye
Nov 08, 2022 -

Tynan's Volkswagen responded

Thank you for the review, Hannah! We're so glad our team could make your visit an efficient one and we hope we can be of service again in the future. Take care! - Tynan's Volkswagen

November 04, 2022

Horrible service. They admitted to not being able to fix my vehicle part so they super glued it!!! I will never go back here again!!! More

by TS_JENBEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa
Nov 07, 2022 -

Tynan's Volkswagen responded

Thank you for reaching out. I'd like the opportunity to discuss this situation with you in greater detail. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thanks again, Garrett Nye - Service Manager - 303-341-3350

November 04, 2022

I accidentally came 45 minutes late for my appointment and they still managed to fit me in for the service! The service manager was kind and friendly. Everything was finished quickly and efficiently. More

by Ms.kristin10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Nye
Nov 07, 2022 -

Tynan's Volkswagen responded

Thank you for sharing your experience! It's our privilege to serve you and we look forward to seeing you again next time here at Tynan's Volkswagen!

November 04, 2022

The 1 star does NOT reflect the service staff who are personable and respectful. This is because my 2015Golf with fewer than 60k miles somehow needs an engine replacement, and VW quotes nearly $17k to re More

by Esteban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xavier Trembley
Nov 07, 2022 -

Tynan's Volkswagen responded

It's hard to see you weren't satisfied with your experience. We strive to provide 5-star experiences and I apologize for missing the mark. If you are willing, I would appreciate the opportunity to learn the details of your visit so we can improve going forward. Please reach out when you have the chance. Garrett Nye - Service Manager - 303-341-3350

November 03, 2022

Service department is always clean the staff is always polite and courteous always willing to help And service’s vehicle’s in a timely manner More

by THRBAILEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Tran, Cauther Sekatawa, Garrett Nye
Nov 03, 2022 -

Tynan's Volkswagen responded

Thank you for your 5-stars! We're honored that our service department took excellent care of you! -Tynan's Volkswagen

November 03, 2022

I bought this vehicle 1 year ago and I've had problems with the brakes since I've had it which is new for me with a new vehicle I have been back now four times to get the situation corrected in my brakes More

by New Life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Nye
Nov 03, 2022 -

Tynan's Volkswagen responded

Thank you for reaching out. I'm sorry you're continuing to have issues with your brakes and encourage you to contact me directly so that we can discuss these concerns in greater detail. Thanks again, Garrett Nye - Service Manager - 303-341-3350

Nov 12, 2022 -

New Life responded

Good day.. I waited and waited and waited since 11-3-2022 to see if you were going to respond to a concern of mine regarding my vehicle. I've come to the conclusion thats its because I'm a woman i suppose ive had countless issues with my brakes at know fault of my own. I've had this car for one year I cannot wait til my lease is up ive had the worst experience at your facility and youve seemed unbothered that you have a customer thats not satisfied. I will not let the issues ive had with this location ruin my experience with Volkswagen this is my 2nd vehicle and love the brand. Ill just take the extra trip to go out of my way to another location further away from home for the quality service i once had where my concerns are being met along with being treated as a valued customer. Garrett the manager did not handle this matter to my satisfaction and for that I'm disappointed ill make sure not refer anyone to this facility One unsatisfied again.

November 02, 2022

Tom was great to work with! He sent me regular updates about the status of my car and was flexible with my drop off and pick up. He even followed up a few days later about an More

by JMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tran
Nov 02, 2022 -

Tynan's Volkswagen responded

Thank you for sharing your experience working with Tom and the rest of our team at Tynan's Volkswagen! We appreciate your 5-stars!

November 02, 2022

The customer service is very good. Tom Tran is a kind and diligent worker. My issue is my car still is making cranking noises even after being off for many hours, so I do not feel my c More

by JAMESNEIL99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tran
Nov 03, 2022 -

Tynan's Volkswagen responded

If you're willing to speak with me, I would like to learn the details of your visit to make sure we provide customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Garrett Nye - Service Manager - 303-341-3350

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