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Tynan's Volkswagen - Service Center

Aurora, CO

4.5
2,876 Reviews

2,876 Reviews of Tynan's Volkswagen - Service Center

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February 03, 2021

Love the vehicle, the sales staff is friendly and helpful. The maintenance staff is friendly but I still have an oil consumption problem they can’t solve. I think VW won’t take responsibility for the More

by pgbailes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tran, Cauther Sekatawa, Benny Hernandez, Garrett Nye
Feb 04, 2021 -

Tynan's Volkswagen responded

Thank you for providing this feedback. We're glad to hear we always provide great customer service, and I'm glad you brought this detail regarding the oil consumption problem to my attention. I'd like the opportunity to discuss this issue with you in greater detail and see how I can help, Matthew Shopes - Sales Manager - 303-341-3573

February 02, 2021

The people in the service center wanted to give me new headlights for over 400$ when the problem was electrical and they weren't even going to check, took them 3 days and then the lady who took my money w More

by rylo2486b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Tran, Cauther Sekatawa, Benny Hernandez, Garrett Nye
Feb 17, 2021 -

Tynan's Volkswagen responded

Thank you for bringing this to my attention. I'm sorry to hear that your experience with us was anything less than exceptional and will be addressing these comments with my team so that we can work on improving. If there's any additional feedback you'd like to share, please feel free to contact me directly. Thanks, Matthew Shopes - Sales Manager - 303-341-3573

February 02, 2021

Tynan's gave me a great deal on an oil change from a mail in coupon. They also did a full check-up on my car and found that my rear brake pads and rotors need to be replaced. They also helped me get a part n More

by Wasaburo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Hernandez
Feb 03, 2021 -

Tynan's Volkswagen responded

It was our pleasure to service you! Thanks for your business with Tynan's Volkswagen, we look forward to your next visit!

February 01, 2021

Love there Customer service and ride on time on when they say they’re going to have the car ready it’s ready I would recommend them to my family and friends thank you More

by vasquezd68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tran, Cauther Sekatawa, Benny Hernandez, Garrett Nye
Feb 02, 2021 -

Tynan's Volkswagen responded

Thank you for your confidence in the Tynan's Volkswagen team! We appreciate your business and look forward to your next visit!

January 28, 2021

I was reluctant to get service done at the dealership due to high costs but was in a time crunch. I was pleasantly surprised to find out that my service advisor applied a coupon to my bill. Oil change, tire More

by m_earnest26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know who I worked with, dropped my car off before open, picked up after closed.
Jan 28, 2021 -

Tynan's Volkswagen responded

Thank you for this great feedback! It was our pleasure to assist you! We look forward to your continued business with us at Tynan's Volkswagen!

January 27, 2021

Great customer service. Tom in service always takes care of me and family. Very warm friendly and welcoming. He always offers all options available to us and he makes sure the job is always done. More

by JMARTINEZ273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tran
Jan 28, 2021 -

Tynan's Volkswagen responded

Thank you for this great review! It is always great to know our team is providing this level of customer care! We appreciate you trusting Tom and the Tynan's Volkswagen service team!

January 26, 2021

Tom was a real caring human to me and really helped me out. I highly recommend this place!!! I was really impressed with the service. More

by GRASSCARROTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tran, Cauther Sekatawa, Xsavier Shaw-Vanzandt, Benny Hernandez, Garrett Nye
Jan 27, 2021 -

Tynan's Volkswagen responded

Thank you for your review and recommendation! We're so glad you had a great experience with Tom and the Tynan's Volkswagen team.

January 25, 2021

Tom is professional and friendly. I like that my car was picked up and delivered. I didn't have to be concerned about being exposed to the virus. More

by Patti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tran
Jan 26, 2021 -

Tynan's Volkswagen responded

Thanks for providing your feedback, Patti! It was our pleasure to deliver your car and make the experience safe for you! Take care!

January 25, 2021

The oil change was done in a timely manner, the car was clean and the drop off process was easy. However, when I called to ask if it was a problem if I arrived a few minutes after closing to pick up my car More

by peterholzberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Gohar
Jan 26, 2021 -

Tynan's Volkswagen responded

Thank you for your honest feedback. We're sorry for the miscommunication. We will be sharing your comments with our team to ensure this doesn't happen again in the future. We're glad everything worked out okay.

January 23, 2021

My vehicle had issues with the passenger side headlight. I had tried three different places to get it fixed, Cauther Sekatawa took the time to hear about different things that had been tried and was able to More

by LJBICHLER
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
Jan 25, 2021 -

Tynan's Volkswagen responded

Thank you for taking the time to share this experience! We're glad Cauther was able to get your headlight back in working order and we'll be sure to share your kind review with him. Thanks for trusting the Tynan's Volkswagen team with your vehicle. We hope we can be of service to you again in the future!

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