Tynan's Volkswagen - Service Center

SERVICE THE WAY IT'S SUPPOSED TO BE I GUESS I HAVE JUST GOTTEN SPOILED. OVER THE LAST TWENTY YEARS MY FAMILY HAS LEASED OR BOUGHT MORE THAN A DOZEN CARS. TYNAN'S HAS GIVEN US CONSISTENT I GUESS I HAVE JUST GOTTEN SPOILED. OVER THE LAST TWENTY YEARS MY FAMILY HAS LEASED OR BOUGHT MORE THAN A DOZEN CARS. TYNAN'S HAS GIVEN US CONSISTENT FIRST RATE SERVICE SINCE DAY 1. More

Tynan’s VW service Is always courteous and efficient. Recommendations were made and prioritized the work to be done based on need. Great from start to finish. Recommendations were made and prioritized the work to be done based on need. Great from start to finish. More

Tiguan Service Service was responsive and accommodating. It was a combination of 30K mile service, a recall and a problem for repair. All were taken care of effici Service was responsive and accommodating. It was a combination of 30K mile service, a recall and a problem for repair. All were taken care of efficiently with great communication. Having just one car in Aurora right now it was especially convenient to use the pickup/dropoff service. On time and very professional with social distancing and PPE protocols. My only complaint and it won't impact my scoring is I'm tired of being told every service visit that I need new tires. The tread measurements provided are consistently under-stated. I have bought six new VWs since 2012 and Tynan's has serviced them. This is not a random observation. I understand tech bonuses for selling additional parts and service, but please knock it off. I can also measure tread depth. More

I have had soo many encounters with this company since purchasing my VE Atlas New! Every time it is a complete headache, they never fix my car in less than a week, they have caused me soo many inconvenien purchasing my VE Atlas New! Every time it is a complete headache, they never fix my car in less than a week, they have caused me soo many inconveniences and all they ever say so “oh well we didn’t build your car”. I will never buy a VW again . I don’t recommend Tynans to anyone in fact I tell them to run the other way. I have never been satisfied with my service or my car. It’s always getting a recalled part and I have literally gone without my car for over 4 months total in just repair time. This place is a disgrace from the salesman to the mechanics department. Nobody seems to know their job, total lack of customer service, overall lack of ability to make the customer number 1. More

I was treated very nicely and they were very helpful. It was a good experience. Customer parking is really quite difficult and navigating in and out was difficult. was a good experience. Customer parking is really quite difficult and navigating in and out was difficult. More

Cauther was very considerate in assisting me and taking care of my car’s service issues. He understood the time constraint I had. Very helpful! care of my car’s service issues. He understood the time constraint I had. Very helpful! More

Cauther and the gang did a great job setting expectations, performing the service in a timely manner, and returning my vehicle better than they received it. Thanks! expectations, performing the service in a timely manner, and returning my vehicle better than they received it. Thanks! More

Excellent customer service. Excellent IT system for reminders. Courteous staff a a a a a a a a a a a a a a a reminders. Courteous staff a a a a a a a a a a a a a a a More

They had my car 4 times for the same problem before they gave me a loaner until they could fix mine on the fifth attempt. Took almost a week. I guess I had hoped I would have got a wash out of it, or maybe gave me a loaner until they could fix mine on the fifth attempt. Took almost a week. I guess I had hoped I would have got a wash out of it, or maybe a quick vacuum of the inside, but nothing but a sorry it took so long ! It's my first new car, so I'm not familiar with the things I should get, but my neighbor saw me cleaning my car out when I got it back and said, "your dealer didn't do that for you"? Nope! My wife took me down and dropped me off at the dealer each trip, so she drove me EIGHT times for that BRAND NEW CAR! I can tell you that if you are looking for the" dealer experience " it is my opinion that .Tynans isn't the place. More

Tynan’s VW has excellent customer service. Their service center was helpful in scheduling my service, arranging pickup and dropoff, and communication regarding the needs of my vehicle. center was helpful in scheduling my service, arranging pickup and dropoff, and communication regarding the needs of my vehicle. More