Tynan's Volkswagen - Service Center

Electrical issues Very attentive and courteous service. Follow up was timely. A loaner vehicle was available for my use. Work on my vehicle was explained by the techn Very attentive and courteous service. Follow up was timely. A loaner vehicle was available for my use. Work on my vehicle was explained by the technician. More

Disappointed They said they changed the front bulbs still I still see error message on the dashboard screen and another sensor light they couldn’t identify and ask They said they changed the front bulbs still I still see error message on the dashboard screen and another sensor light they couldn’t identify and asked me to bring it another time More

Excellent Service and Communication Cauther was extremely helpful during our recent visit. He seemed to sincerely care about the issues with our car and communicated very often and clear Cauther was extremely helpful during our recent visit. He seemed to sincerely care about the issues with our car and communicated very often and clearly. It was the best and friendliest service I’ve received at a dealership. More

Great sercice Great service and professional staff at Check in , my expectation were supper ceeded . I will continue to drive 30 miles to get the same great srervi Great service and professional staff at Check in , my expectation were supper ceeded . I will continue to drive 30 miles to get the same great srervice . More

Bad experience. I am very upset with the service I have received at the dealership. I always take my car here and this is a first that I have received subpar service. I am very upset with the service I have received at the dealership. I always take my car here and this is a first that I have received subpar service. I made an appointment with Tom and it took a week to get in. I dropped my car off for oil change alignment and trunk issues. When I dropped it off I was expecting Tom but was told he is on vacation. So, I leave it with some other gentleman and he gets me checked in. I get a text for some additional work and I approve it and send it back. I hear nothing from The service department. I am the one who finally has to call today two days later check on the status. When I call I find out yet again I have yet another service advisor. I just expect a little more communication in general. When I spoke to the gal that is my advisor she has no clue what is going on and claiming she is slow because she has a cold. She has to go check on my car and call me back. Well she finally tells me the oil change and alignment got done but nothing else and on top of that the parts for the trunk are not in and will take an additional 2 days!!!! This is upsetting because it’s been there 2 days and the work I approved has not been done nor had I been contacted regarding the status. I had been without a car for two days and no end in sight unless I called and said I need my car while I wait for parts. Lastly, I approved these issues early same day I received the message and here it is after 2 pm the following day and my car is still not in the shop getting worked on. I can only assume it just sat there all day and they waited for me to call to prompt service. I am just very disappointed. Lastly she mentioned she would take care of one of the services for me and that didn’t happen either. So overall I had a rough experience which is unlike this dealer. More

Excellent customer service Cauther was an amazing help getting my car in For service without an appointment! Also my car was done efficiently and in a timely matter. Cauther was an amazing help getting my car in For service without an appointment! Also my car was done efficiently and in a timely matter. More

Excellent customer service! Had a Brake Fluid Level low warning on the car come on. Called them up and they said bring it right in. Was able to get the car looked at and fixed wi Had a Brake Fluid Level low warning on the car come on. Called them up and they said bring it right in. Was able to get the car looked at and fixed without delay. Staff was very helpful and accommodating. Nice amenities available in the lounge. More

Considerable and appreciable services Called for services ( not the routine services) with a new car bought last year. Tom was happened to take care of the service. He showed his professio Called for services ( not the routine services) with a new car bought last year. Tom was happened to take care of the service. He showed his professionalism. Patient, friendly, and considerable! Thank you! More

Frustrated No confidence in service to be performed. Diagnosis and repair for a light requires a complete new bumper or I was to go buy some glue and fix it mys No confidence in service to be performed. Diagnosis and repair for a light requires a complete new bumper or I was to go buy some glue and fix it myself. More

No diagnosis of vehicle My vehicle has been at Tynan’s for over a week and they still cannot diagnose the issue period asking for me to fix problems that are only a 50% cha My vehicle has been at Tynan’s for over a week and they still cannot diagnose the issue period asking for me to fix problems that are only a 50% chance of fixing the issue More