Tynan's Volkswagen - Service Center

Tynan's Volkswagen responded

Thank you for sharing your feedback. We're sorry to hear about your recent experience and want to ensure you feel confident in our service. The quality of our work is important to us, and we regret that your brake service did not meet your expectations. If there were a misunderstanding regarding your VW Drive Card and future service recommendations, we’d like the opportunity to clarify and address these concerns directly. Please contact us at your convenience so we can discuss your experience further and work towards a resolution. Our priorities are Your satisfaction and trust, and we’re committed to making things right. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the wonderful feedback! We're thrilled you've consistently enjoyed friendly, informative, and transparent service with us. It's our pleasure to make each visit a positive experience, and we look forward to welcoming you back in the future. Safe travels until then! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the fantastic review! We're pleased that you experienced our fast and professional service. At Tynan’s, we believe in thorough, honest work, and we're glad we could help address the issues from your previous service. Your trust means a lot to us, and we’re here to keep your vehicle running smoothly. We look forward to assisting you with all your future automotive needs! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the fantastic review! We’re thrilled that Brian provided you with such a friendly and efficient experience. It’s wonderful that you’re enjoying the same high-quality service with Tynan’s Volkswagen as you experienced with Tynan’s Nissan over the years. We look forward to serving you for many more visits and keeping your VW in shape. Thanks for choosing Tynan’s again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the 5-star review! We're thrilled about your positive experiences with our Volkswagen technicians and that you've trusted us with your Tiguan since 2014. We appreciate your loyalty and look forward to providing you with top-notch service for years. Safe travels! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for taking the time to share your experience with us. We sincerely apologize that your visit did not meet your expectations, and we appreciate your feedback as it helps us improve. We understand your frustration with the tire pricing and the restocking fee. Unfortunately, as Cauther explained, we do not stock tires in-house and order them as needed, so we cannot offer price matching or absorb restocking costs. We strive to maintain transparency and fairness with all pricing, and we apologize if this process caused any inconvenience. However, we are pleased to hear that Sam and Eugene provided the assistance and professionalism you deserved. We will be sure to recognize them for going above and beyond. Regarding your interaction with one of our salespeople, we apologize for the misunderstanding and any unintentional offense caused. We are committed to improving our communication and ensuring every guest feels welcomed and respected, no matter the reason for their visit. Your feedback is invaluable, and we will use it to ensure that we deliver better service in the future. Please feel free to reach out directly if you would like to discuss your experience further. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your experience! We're glad the check-in and check-out process was smooth and our team met your expectations with professional and engaging service. We appreciate your feedback and look forward to assisting you again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the wonderful review! We're delighted you had the best service and found our team friendly. We appreciate your trust in us and look forward to serving you at Tynan’s in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your fantastic review! We’re thrilled to hear that you appreciate the honesty and transparency of our customer service team. We understand how frustrating it can be when time estimates aren’t accurate, and we’re glad to know that our commitment to clear communication and quality work has made a positive impact on your experience. Your satisfaction means a lot to us, and we look forward to continuing to serve you! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our customer service, from scheduling your appointment to timely completion of your vehicle service. We look forward to serving you again! Jacqueline Goldsboro - Customer Care Coordinator