Tynan's Volkswagen - Service Center

Over priced services I had bought the service agreement which is extra money added onto my lease. I was told when I leased it that I would only have to worry about gas and I had bought the service agreement which is extra money added onto my lease. I was told when I leased it that I would only have to worry about gas and insurance with this service plan until I brought my car in for my last free 30,000 miles Service and oil change. Then I received a quote for over a thousand dollars. The service team told me that I was lied to and the service plan didn't cover anything but the oil changes. I feel robbed. If I knew this I wouldn't have added the service plan to my lease. I probably won't lease again thru this dealership. Also the 44 dollar air filters are only 15 at the auto parts store and take about 5 mins to change so no I will change my own filters. More

Recall service Good experience overall. Need to come back as I wasn’t made aware of a second recall that needed service as well that is somewhat frustrating but not Good experience overall. Need to come back as I wasn’t made aware of a second recall that needed service as well that is somewhat frustrating but not the service centers fault. More

Took too long The oil change was great, I love that they cleaned the inside mats. BUT...I was there at 9:20am (after working a LONG night shift) and there was only The oil change was great, I love that they cleaned the inside mats. BUT...I was there at 9:20am (after working a LONG night shift) and there was only one other guy in the waiting room. I was quoted 1:45 for the service; which I think is too long when they don't allow appointments. At 10:45 (at this point I've been the only person in the waiting room for almost an hour) I checked my email and found an email from the dealer with my car report (received at 10:18). I looked out the window and saw my car parked. I went to the guy and asked if my car was ready (he was on his cell phone laughing) and he said "oh yeah". My assumption is that my car was ready at 10:18am and if I didn't see that email at 10:45 I would have still been waiting!!!! This is VERY FRUSTRATING! I won't be returning to Tynans for my oil changes; I don't have all day to sit and wait for no reason. More

Great working environment with WiFi able to finish some proj Amazing service, professional staff, friendly, excellent communication as you wait for your vehicle. Time board in waiting area so that you knowing wh Amazing service, professional staff, friendly, excellent communication as you wait for your vehicle. Time board in waiting area so that you knowing when your vehicle has been pull in for service. More

20,000 mile service VW Golf R Once in service bay, prompt service. Liked how they emailed me with service recommendations. Tad bit of a wait to get in & no service appts for minor Once in service bay, prompt service. Liked how they emailed me with service recommendations. Tad bit of a wait to get in & no service appts for minor service offered. More

Complete recall Excellent service department,work done properly,fast and return the car back washed and vaccumed.I will recommend this service department to all my fr Excellent service department,work done properly,fast and return the car back washed and vaccumed.I will recommend this service department to all my friends and relatives. More

Eos repair My experience was top notch. I was kept notified all throughout the process. The information I received was accurate and true to the original time est My experience was top notch. I was kept notified all throughout the process. The information I received was accurate and true to the original time estimates. They even washed my car. More

Service I was pleased with the service. They changed my oil, found out why my antifreeze light was coming on, change my light bulbs, and rotated my tires in a I was pleased with the service. They changed my oil, found out why my antifreeze light was coming on, change my light bulbs, and rotated my tires in a timely fashion and cheaper than I thought. Very professional and very understanding. More

Service done on my Jetta Just got the one year service done on my VW Jetta. Xsavier Shaw-Vanzandt, was my Express Service Writer. He got me all set up, and honored my discou Just got the one year service done on my VW Jetta. Xsavier Shaw-Vanzandt, was my Express Service Writer. He got me all set up, and honored my discount coupon. The service was completed within the estimated time given. Xsavier was very courteous, and went over all the work that was done. More

Poor initial communication/ over charge I scheduled the appointment for a specific reason, only AFTER they did a total vehicle diagnosis/inspection did they inform me of the $125 fee for sai I scheduled the appointment for a specific reason, only AFTER they did a total vehicle diagnosis/inspection did they inform me of the $125 fee for said diagnostic, which as I stated I never requested because I brought my vehicle in for a specific repair.... More