Tynan's Volkswagen - Service Center

In December 2007 Tynan's replaced the timing belt and water pump on my 2003 Passat 1.8 turbo at 68K miles. In July 2008 Tynan's noticed that the water pump was seeping and replaced the pump free of charg water pump on my 2003 Passat 1.8 turbo at 68K miles. In July 2008 Tynan's noticed that the water pump was seeping and replaced the pump free of charge under VW's 12 month/12K mile service warranty. In August 2008 the car failed and was towed to Tynan's. The timing belt was ripped in half when a freeze plug fell out of the water pump. Again, Tynan's repaired the car free of charge, bent valves and all; they also picked up the towing bill. They showed me the old parts to allow me to confirm their diagnosis. I could see the freeze plug, and the timing belt was severed by a semicircular cut that exactly matched the shape of the freeze plug. They did a post-repair cooling system pressure test at no charge. For my own peace of mind, I paid $100 for a compression test after the repair, which showed all four cylinders within 1 psi of each other. The car runs beautifully. I've worked in shops, and no one's service is any better than this. However, I would ding VW for poor replacement parts quality! I like to give special thanks to Tom, one of their service writers. I dodged a bullet here. More