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Tynan's Volkswagen - Service Center

Aurora, CO

4.5
2,956 Reviews

2,956 Reviews of Tynan's Volkswagen - Service Center

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May 21, 2024

This dealership did not meet my expectations of service quality. I took my car in for troubleshooting a stalling problem and they said the problem was fixed. Today my car stalled 3 times and the problem is More

by SMARTWISOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa
May 21, 2024 -

Tynan's Volkswagen responded

We're very sorry to hear about your experience and the ongoing issue with your car. This is not the level of service we aim to provide. Please contact our service manager directly so we can make this right. We value your feedback and want to ensure your vehicle is properly serviced. Thank you for bringing this to our attention, and we hope to resolve this for you promptly. matt.cooper@tynans.com

May 21, 2024

The service center has been fine and have been helpful and considerate. However, the sales department has continued to tell me lies regarding how the plan to support me. Service had my brand new car for More

by E.E.WIENEKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wilkinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique, Sebastian. They would both fantastic as well. , Cauther Sekatawa, Alex Williams
May 22, 2024 -

Tynan's Volkswagen responded

Thank you for taking the time to share your feedback. We’re pleased to hear that you found our service center to be helpful and considerate. However, we sincerely apologize for the negative experience you’ve had with our sales department .It's concerning to learn about the lack of follow-through and the issues you faced regarding your compensation. We understand how frustrating it must have been to be without your brand new car for such an extended period. Your trust is important to us, and we hope to have the opportunity to make things right. Jacqueline Goldsboro - Customer Care Coordinator

May 21, 2024

Excellent experience purchasing from Tynans. My sales person, Alex Williams, was great. He listened to what I wanted in my car and the options I wanted. He assisted me in getting just what I More

by MARYANNDWNS
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Williams
May 22, 2024 -

Tynan's Volkswagen responded

Thank you so much for your wonderful review! We're thrilled to hear about your excellent experience purchasing from Tynan's. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle! Jacqueline Goldsboro - Customer Care Coordinator

May 20, 2024

I was having issues with my breaks on my way across the country. I think I was more disheveled than the car. Cauther treated me with kindness and made me feel like my concern was important. He was able to More

by JULIE.SADOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Goldsboro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cauther Sekatawa
May 20, 2024 -

Tynan's Volkswagen responded

Thank you so much for sharing your experience! We're delighted to hear that Cauther treated you with kindness and made your concerns a priority. Your appreciation means a lot to us, and we'll be sure to pass along your thanks to Cauther and the rest of our team. Safe travels, and we're here for you whenever you need us! Jacqueline Goldsboro - Customer Care Coordinator

May 20, 2024

A+ customer service. Everyone is friendly and professional. The near two-hour wait is my only gripe, especially since an appointment is made. But I appreciate the efficie More

by NELANNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not quite sure of the two people at the desk with whom I made the appointment, nor the person who actually worked on my car, nor the person who gave it a good exterior wash.
May 21, 2024 -

Tynan's Volkswagen responded

Thank you so much for your kind words and your understanding! We apologize for the wait time despite having an appointment. Your feedback is invaluable in helping us enhance our service. We look forward to welcoming you back soon! Jacqueline Goldsboro - Customer Care Coordinator

May 18, 2024

It is very disappointing that the dealership refused to fix a problem that was originally under a factory recall. The exact same problem occured again and since it was a known problem, it should have been More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monique Murphy
May 20, 2024 -

Tynan's Volkswagen responded

I'm sorry to hear about your disappointing experience. We strive to provide the best service possible and understand your frustration with the recall issue. Your satisfaction is important to us, and we appreciate your feedback. Jacqueline Goldsboro - Customer Care Coordinator

May 18, 2024

Great service. I feel taken care of and respected. Always comfortable with Tynans for purchase and service More

by SEANMDOYLE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
May 20, 2024 -

Tynan's Volkswagen responded

Thank you so much for your 5-star review! We're thrilled to hear that you feel taken care of and respected when you visit us. We appreciate your loyalty and look forward to continuing to serve you in the future. Thank you for choosing Tynans for your purchases and service! Jacqueline Goldsboro - Customer Care Coordinator

May 18, 2024

Good person frustration just sets in and didn’t mean anything I said previously, he’s actual good advisor More

by GGBRAZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
May 20, 2024 -

Tynan's Volkswagen responded

Thank you for your updated review and kind words! We understand that frustrations can happen, and we're glad to hear that you had a positive experience with our advisor. Your feedback is greatly appreciated, and we're here to help whenever you need us. Jacqueline Goldsboro - Customer Care Coordinator

May 18, 2024

Quick and timely service for my new ID. 4. Highly recommend them for anyone looking for VW service in Denver. More

by acharbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Delgado II
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Tynan's Volkswagen responded

Thank you for your positive feedback! We're thrilled to hear that you received quick and timely service for your new ID.4. We appreciate your recommendation and look forward to serving you and other VW owners in Denver again in the future. Jacqueline Goldsboro -Customer Care Coordinator

May 16, 2024

I am happy with the Volkswagen dealership. Great quality I'd recommend it to people I know of More

by FITTFITSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cauther Sekatawa
May 17, 2024 -

Tynan's Volkswagen responded

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience at our Volkswagen dealership .If you ever need anything in the future, please don't hesitate to reach out. Enjoy your Volkswagen, and we look forward to seeing you again! Jacqueline Goldsboro - Customer Care Coordinator

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