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Tynan's Volkswagen - Service Center

Aurora, CO

4.5
2,892 Reviews
Call Service Center (303) 209-1680

2,892 Reviews of Tynan's Volkswagen - Service Center

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March 02, 2024

The staff and technicians are very professional and helpful. I would highly recommend Tynan's to anyone who owns a VW More

by JCAST68
Purchase Time
Recommend Dealer
Yes
Report | Print
Mar 05, 2024 -

Tynan's Volkswagen responded

Thank you so much for your glowing recommendation! We're delighted to hear that our staff and technicians at Tynan's have left such a positive impression on you. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you and your VW in the future! Jacqueline Goldsboro- Customer Care Coordinator

March 02, 2024

Smooth + helpful The support was great. Good communication, took care of most of the things I needed More

by PM
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa, Cauther Sekatawa
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Mar 12, 2024 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your experience with our service team! If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We truly appreciate your positive review and value your business! Jacqueline Goldsboro - Customer Care Coordinator

March 02, 2024

My car had water in the gas And I had to have it towed in. And Cauther kept me posted on what was going on. More

by WNG3
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa, Cauther Sekatawa
Report | Print
Mar 05, 2024 -

Tynan's Volkswagen responded

We're sorry to hear about the challenges you faced with water in your gas, but we're grateful that you chose us to assist you during this situation. It's fantastic to hear that Cauther provided you with regular updates, keeping you informed throughout the process .Thank you for your trust, and we hope your car is back on the road soon! Jacqueline Goldsboro- Customer Care Coordinator

March 02, 2024

Brought used car I bought from them to find out they did not tell me about the three bent wheels the car had. Wouldn't have found out during test drive because we never went over 50mph and the car starts to More

by DAVIDK
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa
Report | Print
Mar 05, 2024 -

Tynan's Volkswagen responded

We sincerely apologize for any inconvenience you've experienced with your recently purchased used car. Please contact our customer service or sales team as soon as possible so that we can investigate the matter, discuss potential solutions, and ensure you are aware of any warranty options that may be available. Jacqueline Goldsboro- Customer Care Coordinator

Mar 12, 2024 -

DAVIDK responded

Update: it’s been a week since contact, salesperson who sold me the vehicle reached out to me. I explained the situation and have not received a reply back. Did not expect much or them to take accountability. Buyer beware: please have a mechanic inspect the car before purchasing and ask about a warranty.

Mar 26, 2024 -

DAVIDK responded

Be wary of this dealership. Was sold a car with three bent wheels. Car starts to shake going up and over 50 mph. Took it to tynans Jetta service center and would not cover repair. The inspection forms showed the technician did not inspect the wheels and I was given a form that marked “no dealer warranty” bought as is even though I bought a warranty which still does not cover repairs. I spoke with sales manager/internet sales director and loyalty manager about this and they cut off communication with me. Please have the car inspected and inspection report looked at by a third party before purchasing

Mar 26, 2024 -

Tynan's Volkswagen responded

Thank you for taking the time to share your feedback with us. It is never our intention to sell a vehicle with any undisclosed issues, and we take your concerns very seriously .Once again, we apologize for the inconvenience and disappointment you have experienced. Jacqueline Goldsboro- Customer Care Coordinator

February 29, 2024

Ready for me at appointment time; explained a repair with photos that will be needed in the future; completed my maintenance quickly; washed the car; and treated me like my business was valuable More

by Mes70
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Williams
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Feb 29, 2024 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your service appointment met your expectations. If you ever have more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future. Jacqueline Goldsboro - Customer Care Coordinator

February 28, 2024

Friendly and helpful They were proficient and quick to install the recall Tracking on the app allowed me to follow the progress More

by CELINADORN79
Recommend Dealer
Yes
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Feb 28, 2024 -

Tynan's Volkswagen responded

Thank you so much for taking the time to leave such a positive review ! If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

February 28, 2024

There was no care for my vehicle's concerning symptoms. We tried to speak to the mechanic and that seemed like it was an inconvenience and they did not explain the findings well. We pushed for further asse More

by AVASILOP93
Recommend Dealer
No
Employees Worked With
Monique at the front desk and Hubert(?) or something like that for the mechanic.
Report | Print
Feb 29, 2024 -

Tynan's Volkswagen responded

We sincerely apologize for the experience you had with us, and we appreciate you taking the time to share your feedback. We're truly sorry to hear that you felt there was a lack of care for your vehicle and that the communication fell short of your expectations .If you would be open to discussing your experience further, we would welcome the opportunity to gain more insights and work towards resolving any outstanding concerns. Please feel free to reach out to us directly. Jacqueline Goldsboro - Customer Care Coordinator 303-341-3524

February 28, 2024

Cauther treats me like family for all of my service needs with no pressure and empathy for my needs. More

by TMAX
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa, Cauther Sekatawa
Report | Print
Feb 29, 2024 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you feel like part of the Cauther family We appreciate your trust and look forward to continuing to meet your service needs. Jacqueline Goldsboro- Customer Care Coordinator

February 25, 2024

Above and beyond the call of duty. Awesome Service, Excellence integrity honesty that I would recommend my clients friends and family More

by EDWARDCASTLEBERRY
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Williams
Report | Print
Feb 26, 2024 -

Tynan's Volkswagen responded

Thank you so much for taking the time to leave such a glowing 5-star review! We are thrilled to hear that our service went above and beyond your expectations and that you found our team to be exemplifying excellence, integrity, and honesty. Thank you once again for choosing our services and for the wonderful recommendation! Jacqueline Goldsboro- Customer Care Coordinator

February 25, 2024

One of the most stressful situations that I had to deal with in 2023 and I paid 500 and still got no key More

by MATTHEWECKERT87
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa, Cauther Sekatawa
Report | Print
Feb 26, 2024 -

Tynan's Volkswagen responded

Thank you for reaching out to us. We appreciate your feedback regarding the service experience you had with us. However, after reviewing our records, it appears that you declined the service and opted not to proceed with the recommended work. Our records indicate that the service in question was offered to you, but you chose not to move forward with it. If there's any confusion or if you have additional information you would like to discuss, please feel free to contact our customer service department. Thank you for your understanding, and we look forward to the opportunity to assist you further. Jacqueline Goldsboro- Customer Care Coordinator

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