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Tynan's Volkswagen - Service Center

Aurora, CO

4.5
2,886 Reviews
Call Service Center (303) 209-1680

2,886 Reviews of Tynan's Volkswagen - Service Center

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December 06, 2023

Efficient, flexible, kind, genuine, transparent We got a great deal on the vehicle and the customer service was above and beyond. The fact that they came to our house to sign papers and dropped the car off More

by SAMANTHA.L.DAVIS
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa, Cauther Sekatawa
Report | Print
Dec 06, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your experience with our team was efficient, flexible, and filled with kindness and transparency. It's wonderful to know that you feel you received a great deal on your vehicle. Your satisfaction is truly important to us, and we appreciate your trust in choosing us for your automotive needs .Jacqueline Goldsboro-Customer Care Coordinator

December 05, 2023

The car rattles when it starts and when driving. Does not appear to be any quality control More

by KEVINMFAUST
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa, Cauther Sekatawa
Report | Print
December 04, 2023

Prompt, thorough service as slways Prompt updates during the service visit, thorough inspection, reasonable price More

by david_e_reynolds
Recommend Dealer
Yes
Report | Print
Dec 05, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your positive experience with our service department! We are delighted to hear that you were satisfied with the prompt and thorough service you received during your recent visit .Additionally, we appreciate your acknowledgment of the thorough inspection conducted on your vehicle. Thank you again for your kind words and for being a valued customer. Jacqueline Goldsboro - Customer Care Coordinator

December 03, 2023

Always professional and helpful Calista was joyful and personable, and helped me to stay informed More

by TREVOR.LONTINE
Recommend Dealer
Yes
Employees Worked With
Calista
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Dec 05, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our team, particularly Calysta, to be professional, helpful, and joyful. Thank you for choosing Tynan's Volkswagen. We value your business and look forward to servicing you in the future. Jacqueline Goldsboro-Customer Care Coordinator

December 03, 2023

Absolutely no communication. Poor service, inconsiderate. Overall disappointed with how things have been handled Was referred over to Tynan's and feel like I have received less t More

by REBEKAHKAY79
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa, Cauther Sekatawa
Report | Print
December 03, 2023

Nightmare experience. From placing appointment to getting my vehicle back. They dont care or have pride for good service. Terrible communication. They are holding all the More

by ZAKJACOBSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith. Matt, Monique, Cauther Sekatawa
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Dec 05, 2023 -

Tynan's Volkswagen responded

We sincerely apologize for the nightmare experience you've had with our service, from scheduling the appointment to the return of your vehicle. Your feedback is deeply concerning to us, and we understand the importance of addressing your concerns promptly. Please allow us the opportunity to address your specific concerns and work towards a resolution. If you could provide more details or contact our customer service team at jacqueline.goldsboro@tynans.com , we would appreciate the chance to investigate and understand your experience better. Thank you for bringing this to our attention, and we hope to have the opportunity to rectify the situation and make amends. Jacqueline Goldsboro- Customer Care Coordinator

December 03, 2023

Lots of issues cropped up in my repair but they kept to their word and completed the work. More

by 2018 Trax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
Report | Print
December 03, 2023

Always prompt on getting back for an appointment. Service is done correctly and quickly and well done More

by ARASCOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
Report | Print
Dec 05, 2023 -

Tynan's Volkswagen responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you have consistently received prompt responses when scheduling appointments with our service department. If there's anything specific you'd like to share or if there are ways we can further enhance your experience, please feel free to let us know. Thank you for choosing Tynan's Volkswagen for your automotive service needs. We look forward to continuing to provide you with excellent service in the future. Jacqueline Goldsboro- Customer Care Coordinator

December 02, 2023

They were courteous and friendly, answered all my questions. Welcomed me as I walked in, respectful. More

by PHONERESALES
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa, Cauther Sekatawa
Report | Print
Dec 05, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your positive experience with our dealership! We're grateful for your support, and we look forward to serving you again in the future. If you ever have more questions or need assistance, don't hesitate to reach out. Thanks again for choosing Tynan's Volkswagen !

December 01, 2023

Great customer service. Service technicians missed a few light bulbs that were out but made it right in the end. More

by KARNAONEILL
Recommend Dealer
Yes
Report | Print
Dec 06, 2023 -

Tynan's Volkswagen responded

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our customer service and are pleased to hear that our service technicians were able to address the issue with the missed light bulbs to your satisfaction .We apologize for any inconvenience caused by the oversight, and we are grateful for the opportunity to make things right for you. We value your business and look forward to serving you again in the future. Jacqueline Goldsboro- Customer Care Coordinator

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