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Tynan's Volkswagen - Service Center

Aurora, CO

4.5
2,885 Reviews

2,885 Reviews of Tynan's Volkswagen - Service Center

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December 01, 2023

The staff is great. I would only ask to return the vehicle as it was dropped off. When I picked my car up the radio had been turned and the channel changed. The heat had More

by CRAMCC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cauther Sekatawa
Dec 05, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to leave us a 5-star review! We greatly appreciate your positive comments about our staff .We also want to extend our gratitude for bringing the matter regarding your vehicle to our attention. We apologize for any inconvenience caused by the adjustments made to the radio and heat settings during the complimentary check Thank you once again for choosing Tynan's Volkswagen. We look forward to serving you in the future. Jacqueline Goldsboro- Customer Care Coordinator

November 30, 2023

Easy process great selection of models and no tricks! No stressful process the sales person was very nice very attentive and helpful! More

by MCKOLIVERAS
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa, Cauther Sekatawa
Nov 30, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you found our process easy, enjoyed our great selection of models, and appreciated the transparency with no tricks. We appreciate your kind words and look forward to any future opportunities to serve you! Jacqueline Goldsboro- Customer Care Coordinator

November 30, 2023

Clear communication every step of the way. Asked for work space she took me upstairs. It was perfect. Texted as she said she would to communicate work needed and done. Also work was done befor More

by t.shuchen
Recommend Dealer
Yes
Employees Worked With
Calysta
November 29, 2023

They’ve repeatedly misdiagnosed my vehicle. Not to mention they are 3x’s as expensive as others. Had to take my vehicle to another dealership and they found additional things wrong they Tynan’s More

by C Shearer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa
Nov 30, 2023 -

Tynan's Volkswagen responded

We appreciate you taking the time to share your experience, and we are genuinely sorry to hear about the challenges you encountered. We take customer feedback seriously, and we would like to investigate your concerns further to better understand and address the issues you've raised .It's concerning to hear that you believe your vehicle was misdiagnosed and that our pricing seemed higher than expected. Our goal is to provide accurate diagnostics and transparent pricing, and we apologize if we fell short of your expectations .To address the additional issues found by another dealership, we would appreciate the opportunity to review the details of your case. If you could provide more information or contact our customer service department at jacqueline.goldsboro@tynans.com], we would like to work with you to understand the discrepancies and explore potential solutions. Thank you for bringing these concerns to our attention, and we look forward to the opportunity to make things right. Jacqueline .Goldsboro - Customer Care Coordinator

November 29, 2023

Kind staff and very helpful, I would return in the future for additional services. Good job! More

by NEOHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear about your positive experience with our staff and that you found them kind and helpful. We genuinely appreciate your kind words and are grateful for your feedback. It's wonderful to hear that you would consider returning for additional services in the future. Once again, thank you for choosing us, and we look forward to serving you in the future! Jacqueline Goldsboro- Customer Care Coordinator

November 29, 2023

It was fast and to the point. They took care of me as soon as I walked in. More

by JULIOSOTODEV
Recommend Dealer
Yes
Nov 30, 2023 -

Tynan's Volkswagen responded

Thank you for taking the time to leave a review! We're glad to hear that your experience with us was fast and to the point .If there are any specific aspects that you feel could have improved your experience and turned it into a 5-star one, we'd love to hear your feedback. We appreciate your business and hope to have the opportunity to serve you even better in the future! jacqueline Goldsboro- Customer Care Coordinator

November 27, 2023

Very friendly staff. Got the oils change done quickly. Coolant levels were not checked- I realized this a week later when the light came on in my car. More

by EMIPRUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t see the woman who helped listed.
Nov 28, 2023 -

Tynan's Volkswagen responded

Thank you for taking the time to share your experience and for the positive feedback about our friendly staff and the prompt oil change service. We apologize for any oversight regarding the coolant levels, and we understand the inconvenience this may have caused. If you have not already done so, please bring your vehicle back to our service center at your earliest convenience, and we will be happy to check and top up the coolant levels for you, free of charge. Thank you again for choosing our services, and we look forward to the opportunity to serve you better in the future. Jacqueline Goldsboro -Customer Care Coordinator

November 27, 2023

They took my car right away and was finished before they said. The lady at the desk was very pleasant, but I would have liked to speak with the person that worked on my car. More

by JANET Griffith
Service Time
Recommend Dealer
Yes
Employees Worked With
I’m not sure who I worked with.
Nov 28, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to leave us this fantastic 5-star review! We're thrilled to hear that our service exceeded your expectations, and we appreciate your positive feedback about our prompt service and pleasant customer service at the front desk. Thank you again for choosing our services, and we look forward to serving you in the future. Jacqueline Goldsboro- Customer Care Coordinator

November 26, 2023

my experience was adequate, nothing special. i received better service when their former service manager was there. More

by Kerry
Recommend Dealer
Yes
Nov 26, 2023 -

Kerry responded

my service appointment was for an alignment and the work was completed within 2 hours as promised.

Nov 27, 2023 -

Tynan's Volkswagen responded

Thank you for sharing your feedback with us. We appreciate your honesty, and we're sorry to hear that your recent experience was not as special as you had hoped. If there are specific aspects of the service that you feel could be improved or if there's anything you'd like to discuss further, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience in the future. Jacqueline Goldsboro- Customer Care Coordinator

November 25, 2023

Service. Good Regular maintenance as scheduled. Out within one hour Good good good good good More

by GLENTEMPLIN
Recommend Dealer
Yes
Employees Worked With
Calysta
Nov 27, 2023 -

Tynan's Volkswagen responded

Thank you for sharing your positive experience with our service department! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future! Jacqueline Goldsboro -Customer Care Coordinator

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