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2,879 Reviews of Tynan's Volkswagen - Service Center
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September 14, 2023
Getting an estimate over the phone was inconvenient. The service department gave me an estimate on labor for my issue but sent me to the parts department to get an estimate on some of the parts needed. The service department gave me an estimate on labor for my issue but sent me to the parts department to get an estimate on some of the parts needed. I then aske the parts person about a wiring part that gets brittle and breaks when doing this repair and he never gave me the estimate. He said that only happens on older vehicles. Anyway they didn’t listen to me when I told them what was wrong and what I wanted repaired. I get a text saying the wiring harness was broken and that would fix my problem. Guess what it didn’t and they not only had to replace the harness but also the glow plugs that I told them it needed. The never did give me a full estimate or tell me they were proceeding with the whole repair until I came to pick up the vehicle and got the bill for everything that I had told them it needed. They shouldn’t assume the customer doesn’t know what work is needed. They could have given me a full estimate of what I first asked them about, because that is exactly the repair that they did. The only thing they did do well was get me in without an appointment and get the car fixed More
by A_BNDR
Verified CustomerEmployees Worked With
Monique Murphy
September 14, 2023
Great! Came in and was helped immediately. They did a full inspection and walked me through everything. Definitely would recommend. Came in and was helped immediately. They did a full inspection and walked me through everything. Definitely would recommend. More
by C
Employees Worked With
Other Employees :
Cauther Sekatawa, Calysta Johnson, Monique Murphy
September 14, 2023
I had my Passat in for its 70,000-mile oil change and found out my original front brakes had finally worn out. Cauther informed me about this and also a leaking cv boot. The car was ready in one day and found out my original front brakes had finally worn out. Cauther informed me about this and also a leaking cv boot. The car was ready in one day and I was completely satisfied with the service. The car had been so repair-free so far that I had no idea that cars repairs had become so expensive. My advice would be to take care of minor problems before they become so expensive that you might really put off much-needed safety items. More
by Denver 47
Employees Worked With
Cauther Sekatawa
September 12, 2023
It took over a month to get my car repaired and didn’t get an update for the first 2.5 weeks. Extremely expensive. Only reason I went there was because no one else works on European cars. get an update for the first 2.5 weeks. Extremely expensive. Only reason I went there was because no one else works on European cars. More
by BROOKSWILHELm3
Employees Worked With
Cauther Sekatawa
September 12, 2023
My major turnoff was the fact that I was going to get charged $185 just to look to see where my oil leak was coming from, so I declined the service. charged $185 just to look to see where my oil leak was coming from, so I declined the service. More
by ECOPELAND2
Employees Worked With
Monique Murphy
September 12, 2023
Have been coming here for many years. When vehicles were new for warranty service. Now for oil change & filter, or parts. Major service intervals may be done else where. I'm happy with th When vehicles were new for warranty service. Now for oil change & filter, or parts. Major service intervals may be done else where. I'm happy with this dealership. More
by ELDER.FRIESENEGGER
Employees Worked With
Calysta Johnson
September 11, 2023
Calysta and the team at Tynan’s went out of their way to help me and make my life easier. Their customer service is excellent and I will continue to use them for all my VW service needs. help me and make my life easier. Their customer service is excellent and I will continue to use them for all my VW service needs. More
by ALISON.CO
Employees Worked With
Calysta Johnson
September 09, 2023
Monique was very helpful and nice. Great experience. I was having a car checked to possibly purchase. She even helped me get a CARFAX. Very impressed by her service. Great experience. I was having a car checked to possibly purchase. She even helped me get a CARFAX. Very impressed by her service. More
by AFIGLINO
Employees Worked With
Monique Murphy
September 09, 2023
Calysta was super helpful and so very kind. Answered all of my questions, even the ones that probably were a bit stupid. I'd go back just for her! I am a little frustrated with the loss of a s Answered all of my questions, even the ones that probably were a bit stupid. I'd go back just for her! I am a little frustrated with the loss of a service slot. When I signed the lease for my car I was told to not come in for service until I hit 10k miles. I said I'll probably come in earlier to be safe, but was told to hold off until 10k specifically, even if it took longer. I had driven 7,500 miles when the car reminded me to get it serviced, and when I came in I was told I lost one of the services that came with the car because it's due during the first year. Feel a bit cheated with that, and while Calysta apologized for the sales person that gave the wrong infortmation, it's still very frustrating. More
by HANNA.NORSTEDT
Employees Worked With
Calysta Johnson
