Tyson Motor

Dealership was very friendly and worked with me every step of the way and answered any questions I had. The vehicle I bought did have some minor issues, (no fault of the dealer, a manufacturing issue) a step of the way and answered any questions I had. The vehicle I bought did have some minor issues, (no fault of the dealer, a manufacturing issue) and there service department was great at helping me out and getting me back on the road. Thanks to everyone at Tyson! More

Aaron made my buying experience easy and enjoyable... yes, i said enjoyable. Sometimes purchasing a new vehicle can be boring, or stressful. This was not! Test drives went perfectly, and service was fant yes, i said enjoyable. Sometimes purchasing a new vehicle can be boring, or stressful. This was not! Test drives went perfectly, and service was fantastic. Great deals, Great people, and even better vehicles! Thanks Tyson Motor! More

Beware of this dealer, advertised Vehicle on Car Guru, wanted to buy it was told they could not sell it to me, why advertise? Great salesperson who believed in his company set out all of the added value r wanted to buy it was told they could not sell it to me, why advertise? Great salesperson who believed in his company set out all of the added value reasons why you should buy. Very complimintery to owner and believes in his products. I received a call back stating we cannot sell you this car it is going to another dealer! Then received an email from Aaron Lang Sales Manager see below drove down stated It is going to another dealer I cannot show it to you, I do not even have the keys! You decide, after reading if he is worthy of a title called sales manager. People do not normally want to be sold, good sales people help you want to buy. He wanted me to call him seems to me he should have called me. Mark, I am sorry that you were told that we could not sell the car. Would you be able to stop in and see me on Monday. We do have another dealership in Naperville and the car was set up to go to them, but if we can make your deal that would not happen. I am in today till 6pm please give me a call. Aaron Lang Sales Manager Tyson Motor 815.741.5530 Aaron@tysonmotor.com More

Best vehicle purchase I've ever had. Excellent experience all around. Not just for a Chrysler/Dodge/Jeep dealership, but compared to any dealership. Tyson was easy to get to. I liked that t experience all around. Not just for a Chrysler/Dodge/Jeep dealership, but compared to any dealership. Tyson was easy to get to. I liked that there were so many vehicles on their lot and the building looked nice and inviting; not intimidating. As soon as I entered I was greeted (not ambushed) and asked if I could be helped. From here on out, it was smooth sailing. My salesperson, Tony E., was very well put-together & professional, yet as soon as we started talking he made me feel relaxed and confident that I would be taken CARE of, not taken ADVANTAGE of. And I was. All the way through the process. He was extremely knowledgable and conducted the best test drive I've ever had, by far. I felt confident and comfortable to really drive the car like I do daily. (Not stiff, uncomfortable, rushed, or feeling like I was being watched learning to drive for the first time!) When it was time to crunch numbers Aaron L. came into the picture. A person! Not a piece of paper from a mysterious room! He also was well put-together, professional and extremely knowledgable. Very personable and helpful --not condescending, as if I never took a math class. He genuinely was excited to help me get this car at a great deal. All avenues of communication (internet/email/phone/in person) were prompt, informative, and pleasant. The showroom/dealership (including the restroom) was very clean and well organized. When passing by, other employees gave warm, friendly smiles. Other customers also looked comfortable and happy with their salesperson. Again, a very welcoming, comfortable feeling. Warm & fuzzy is great, but this IS a business transaction! Tyson absolutely knocked it out of the park! Sharp, knowledgable, informative, open, timely, and easy to understand. Never sneaky, arrogant, or uninformed. Right on point. Being a savvy shopper, I was also working with 3 other dealerships to purchase the vehicle I wanted. In the end, it was no contest. Tyson beat out the other dealers on everything (customer service, price, in stock, etc., etc.). Aaron (and Tony) worked WITH me, not against me, and put together a fantastic deal that was perfect for me & my needs. Not theirs. It was a solid, great deal---not a 'tricky, move-the-numbers-around, use big, foreign words' kinda deal. I don't like to refer to anyone here as "salesperson" because I believe that word can have such a negative connotation. They are more like a "Personal Vehicle Buying Assistant". Bob D. was up next. I think this is the person most people fear the most--the Finance Manager! Working with Bob was unlike any experience I had before. He too was well put-together, professional, and knowledgable, yet personable and comforting. This time, the seemingly never ending process of going through and signing paperwork was actually pleasant! My new car was shined up, ready and waiting for me right out the door. As I drove away, I felt as though everyone there was genuinely happy for me and my new car purchase. Not happy because they scammed somebody into a bad deal and a sale for themselves. Truly happy for me. And that is a great feeling that is rare to find nowadays----anywhere!! Lovin' my new 2014 Dodge Charger R/T Max AWD! Thank you Tyson!! Julie P. More

I replaced the ball joints on my truck and knowing that the next step would be a front end alignment, what better place to go than the dealer WRONG. I also had a coupon from a Chrysler dealer for a front e the next step would be a front end alignment, what better place to go than the dealer WRONG. I also had a coupon from a Chrysler dealer for a front end alignment (69.00). I asked at the service desk if they would honor it and was told they would have to check with the manager. I think there way around this was to tell me that the adjustment rods were so rusty that that they would have to take them off and clean them?????? I know this would require removing the rod out of the upper a arm. instead as with most alignments they sprayed it and adjusted it. I ended up paying twice the coupon price and waiting four hours in the lounge. funny I replaced all four ball joints in my garage in less than four hours More

Felt really comfortable. Everyone was really nice! Been to other jeep dealers and have always felt ripped off when we left. They were so nice and they listened to what we wanted and were able to make the s to other jeep dealers and have always felt ripped off when we left. They were so nice and they listened to what we wanted and were able to make the sale happen. Basically gave us what we wanted to make the sale. We traded in our old jeep cheoreke and got a great deal on our new jeep Cherokee! Will always go there for our future cars and refer people to go there. It's not that close to where we live either but worth it! We brought our 19 month old daughter with and they never showed to be bothered. Also our salesman mike was very knowledgeable and knew all the answers to our questions. Great experice! More

After a number of frustrating days visiting auto dealers and listening to them try to sell me what I did not want I sent a price request quote to 3 or 4 dealers online. Bill from Tyson was one of the first and listening to them try to sell me what I did not want I sent a price request quote to 3 or 4 dealers online. Bill from Tyson was one of the first to respond. I received a good price from another dealer on the Dodge Journey I was interested in. I called Bill to see what he had in stock and he told me immediately he had 4 vehicles in stock that meet my needs. When I told him I did have a price from another dealer Bill said we can beat that without hesitation. I went to Tyson Motors and Bill had the color car I preferred ready to drive. I drove it and after he asked me if it meet expectations we talked price. They beat the other dealer price as he stated and we made the deal. It was a pleasure to deal with a salesperson who listened to what I wanted and not try to sell me something I did not want. Bill was straight forward with me and backed up what he said with actions not a bunch of slanted words. Why Bill was better then the rest was simple: He followed up immediately on my internet request. He listened to what I wanted in a vehicle and told me what he had in stock right a way rather then tell me as the others did he would look and call me back. He backed up his claim that he could beat the other price offered without any hassle. When I was done signing the papers for the vehicle purchase the car was ready for me to take home Great experience!!! Mark Albrecht More

I went into Tyson a little apprehensive. I had purchased my last vehicle almost 9 years earlier and it was easy to believe that purchasing a car would be a frustrating or difficult experience. I had done so my last vehicle almost 9 years earlier and it was easy to believe that purchasing a car would be a frustrating or difficult experience. I had done some research online for the Dodge Charger and went into the dealer pretty much knowing what I wanted and what the cost should be. Josh was my sales representative and did everything he could to help me out and get me exactly what I was looking for. There were a few initial frustrations related to being unable to get specific packages on the car that were advertised on the Dodge site and in the booklet for the Charger, but that was not the dealers fault. My experience ended up being very pleasant. Josh was able to locate a car in another state that pretty much matched what I was looking and I was given a fair price for the vehicle along with a very good price on a lifetime extended warranty and oil changes. He did whatever he could to make sure I was completely satisfied before I signed any contract. If you are looking for a car Josh is definitely a person you should talk to, especially if you are feeling a little uncomfortable about buying a car. I have purchased two cars from Tyson Motor and I would very much recommend them to anyone looking for a new car. I would only suggest that people do their research before walking into the dealer which makes the experience better for the sales person and the buyer so there is no need for confusion, haggling, or frustrations over cost. More

This was a great dealer to work with. Set up an appointment for 8pm and the car was ready to go when we arrived, It was a very friendly environment. There was a bit of confussion which caused us to appointment for 8pm and the car was ready to go when we arrived, It was a very friendly environment. There was a bit of confussion which caused us to have to stay over night in a hotel nearby, Tyson paid for that stay. Everyone involved with my purchase was going out of their way to make it go as smoothly as possible. From the communication via email to the paperwork at the dealer, was very pleasant. Again there was a bit of a issue with paperwork, and there were a few people that were not present to sign, so Tyson followed me to my home 1.5 hrs away with the car I purchased, and a dealer car to have the proper signatures, and then left the car. OVerall it was a great experience, a bit frustrating at times, but none of that was due to the dealership. More