Tyson Motor

Best vehicle purchase I've ever had. Excellent experience all around. Not just for a Chrysler/Dodge/Jeep dealership, but compared to any dealership. Tyson was easy to get to. I liked that t experience all around. Not just for a Chrysler/Dodge/Jeep dealership, but compared to any dealership. Tyson was easy to get to. I liked that there were so many vehicles on their lot and the building looked nice and inviting; not intimidating. As soon as I entered I was greeted (not ambushed) and asked if I could be helped. From here on out, it was smooth sailing. My salesperson, Tony E., was very well put-together & professional, yet as soon as we started talking he made me feel relaxed and confident that I would be taken CARE of, not taken ADVANTAGE of. And I was. All the way through the process. He was extremely knowledgable and conducted the best test drive I've ever had, by far. I felt confident and comfortable to really drive the car like I do daily. (Not stiff, uncomfortable, rushed, or feeling like I was being watched learning to drive for the first time!) When it was time to crunch numbers Aaron L. came into the picture. A person! Not a piece of paper from a mysterious room! He also was well put-together, professional and extremely knowledgable. Very personable and helpful --not condescending, as if I never took a math class. He genuinely was excited to help me get this car at a great deal. All avenues of communication (internet/email/phone/in person) were prompt, informative, and pleasant. The showroom/dealership (including the restroom) was very clean and well organized. When passing by, other employees gave warm, friendly smiles. Other customers also looked comfortable and happy with their salesperson. Again, a very welcoming, comfortable feeling. Warm & fuzzy is great, but this IS a business transaction! Tyson absolutely knocked it out of the park! Sharp, knowledgable, informative, open, timely, and easy to understand. Never sneaky, arrogant, or uninformed. Right on point. Being a savvy shopper, I was also working with 3 other dealerships to purchase the vehicle I wanted. In the end, it was no contest. Tyson beat out the other dealers on everything (customer service, price, in stock, etc., etc.). Aaron (and Tony) worked WITH me, not against me, and put together a fantastic deal that was perfect for me & my needs. Not theirs. It was a solid, great deal---not a 'tricky, move-the-numbers-around, use big, foreign words' kinda deal. I don't like to refer to anyone here as "salesperson" because I believe that word can have such a negative connotation. They are more like a "Personal Vehicle Buying Assistant". Bob D. was up next. I think this is the person most people fear the most--the Finance Manager! Working with Bob was unlike any experience I had before. He too was well put-together, professional, and knowledgable, yet personable and comforting. This time, the seemingly never ending process of going through and signing paperwork was actually pleasant! My new car was shined up, ready and waiting for me right out the door. As I drove away, I felt as though everyone there was genuinely happy for me and my new car purchase. Not happy because they scammed somebody into a bad deal and a sale for themselves. Truly happy for me. And that is a great feeling that is rare to find nowadays----anywhere!! Lovin' my new 2014 Dodge Charger R/T Max AWD! Thank you Tyson!! Julie P. More

I replaced the ball joints on my truck and knowing that the next step would be a front end alignment, what better place to go than the dealer WRONG. I also had a coupon from a Chrysler dealer for a front e the next step would be a front end alignment, what better place to go than the dealer WRONG. I also had a coupon from a Chrysler dealer for a front end alignment (69.00). I asked at the service desk if they would honor it and was told they would have to check with the manager. I think there way around this was to tell me that the adjustment rods were so rusty that that they would have to take them off and clean them?????? I know this would require removing the rod out of the upper a arm. instead as with most alignments they sprayed it and adjusted it. I ended up paying twice the coupon price and waiting four hours in the lounge. funny I replaced all four ball joints in my garage in less than four hours More

Felt really comfortable. Everyone was really nice! Been to other jeep dealers and have always felt ripped off when we left. They were so nice and they listened to what we wanted and were able to make the s to other jeep dealers and have always felt ripped off when we left. They were so nice and they listened to what we wanted and were able to make the sale happen. Basically gave us what we wanted to make the sale. We traded in our old jeep cheoreke and got a great deal on our new jeep Cherokee! Will always go there for our future cars and refer people to go there. It's not that close to where we live either but worth it! We brought our 19 month old daughter with and they never showed to be bothered. Also our salesman mike was very knowledgeable and knew all the answers to our questions. Great experice! More

After a number of frustrating days visiting auto dealers and listening to them try to sell me what I did not want I sent a price request quote to 3 or 4 dealers online. Bill from Tyson was one of the first and listening to them try to sell me what I did not want I sent a price request quote to 3 or 4 dealers online. Bill from Tyson was one of the first to respond. I received a good price from another dealer on the Dodge Journey I was interested in. I called Bill to see what he had in stock and he told me immediately he had 4 vehicles in stock that meet my needs. When I told him I did have a price from another dealer Bill said we can beat that without hesitation. I went to Tyson Motors and Bill had the color car I preferred ready to drive. I drove it and after he asked me if it meet expectations we talked price. They beat the other dealer price as he stated and we made the deal. It was a pleasure to deal with a salesperson who listened to what I wanted and not try to sell me something I did not want. Bill was straight forward with me and backed up what he said with actions not a bunch of slanted words. Why Bill was better then the rest was simple: He followed up immediately on my internet request. He listened to what I wanted in a vehicle and told me what he had in stock right a way rather then tell me as the others did he would look and call me back. He backed up his claim that he could beat the other price offered without any hassle. When I was done signing the papers for the vehicle purchase the car was ready for me to take home Great experience!!! Mark Albrecht More

I went into Tyson a little apprehensive. I had purchased my last vehicle almost 9 years earlier and it was easy to believe that purchasing a car would be a frustrating or difficult experience. I had done so my last vehicle almost 9 years earlier and it was easy to believe that purchasing a car would be a frustrating or difficult experience. I had done some research online for the Dodge Charger and went into the dealer pretty much knowing what I wanted and what the cost should be. Josh was my sales representative and did everything he could to help me out and get me exactly what I was looking for. There were a few initial frustrations related to being unable to get specific packages on the car that were advertised on the Dodge site and in the booklet for the Charger, but that was not the dealers fault. My experience ended up being very pleasant. Josh was able to locate a car in another state that pretty much matched what I was looking and I was given a fair price for the vehicle along with a very good price on a lifetime extended warranty and oil changes. He did whatever he could to make sure I was completely satisfied before I signed any contract. If you are looking for a car Josh is definitely a person you should talk to, especially if you are feeling a little uncomfortable about buying a car. I have purchased two cars from Tyson Motor and I would very much recommend them to anyone looking for a new car. I would only suggest that people do their research before walking into the dealer which makes the experience better for the sales person and the buyer so there is no need for confusion, haggling, or frustrations over cost. More

This was a great dealer to work with. Set up an appointment for 8pm and the car was ready to go when we arrived, It was a very friendly environment. There was a bit of confussion which caused us to appointment for 8pm and the car was ready to go when we arrived, It was a very friendly environment. There was a bit of confussion which caused us to have to stay over night in a hotel nearby, Tyson paid for that stay. Everyone involved with my purchase was going out of their way to make it go as smoothly as possible. From the communication via email to the paperwork at the dealer, was very pleasant. Again there was a bit of a issue with paperwork, and there were a few people that were not present to sign, so Tyson followed me to my home 1.5 hrs away with the car I purchased, and a dealer car to have the proper signatures, and then left the car. OVerall it was a great experience, a bit frustrating at times, but none of that was due to the dealership. More

I was looking around for a vehicle on line at several dealerships. I found a vehicle that I was interested in and requested a test drive. Bill emailed back and we set up a day. We were emailing back and dealerships. I found a vehicle that I was interested in and requested a test drive. Bill emailed back and we set up a day. We were emailing back and forth over a couple of days during a weekend. We set up for me to come in on a Thursday. In the mean time, I asked about financing and Bill advised to fill out the on line app as this may speed up the process. We also set up for me to come in on that Monday to drop off some paperwork to assist in the financing. Since I work nights, my schedule is very hectic since I have to pick up my kids by 3:00pm. I got to your dealership around 1:30 and met with Bill. He have the vehicle (2008 Chevy HHR) washed and since I had some time to kill, we took it for a drive. Love the car. We got back to the dealership, worked out the numbers and had a deal. I gave my down payment and agreed I would come back that evening to finish the finance paperwork. I came back that evening around 6:30, met with the finance man. I was out by 7:30. This is the second vehicle my wife and I purchased at Tyson in the last 18 months and look forward to future purchases. It was a pleasure to work with Bill and hope to work with him again in a few years. Thank you, More

I would like to say "Thank You" to Bill Smith at Tyson. I purchased a new 2013 Jeep Wrangler for my wife and Bill Smith went above and beyond ANY other dealership that I had correspondence with ( at Tyson. I purchased a new 2013 Jeep Wrangler for my wife and Bill Smith went above and beyond ANY other dealership that I had correspondence with (I contacted EVERY Jeep Dealer with 100 miles of my residence). Bill was able to BEAT them ALL with regard to both correspondence, purchase price, financing and overall buying experience. I especially liked the fact that at NO time did I feel pressured or bothered by Bill to make the purchase. In a span of 4-5 weeks I had other dealers calling, texting and emailing me pestering me to buy now at much higher prices. I am most impressed with the fact that Bill Smith was very straight forward and honest from the beginning and the purchase price I was quoted was the price I paid! I also financed through the dealership and the rate I was quoted was the rate I received. If anyone is looking to purchase please don't hesitate to give Bill Smith at Tyson Motors a call or email. I am giving an honest and straight forward answer of Tyson Motors and Bill Smith just as he did for me. Thank you for your honesty, and integrity Bill those are two qualities that are very hard to find at most dealerships! If you are considering a purchase please consider contacting Bill Smith at Tyson. More

I did most of the research and negotiation by phone. It was end of the year and my sales person was likely busy dealing with customers in the showroom. I was a bit frustrated initially and thought about w was end of the year and my sales person was likely busy dealing with customers in the showroom. I was a bit frustrated initially and thought about writing this dealership off. That said, I was interested in the rare 2012 Call Of Duty Jeep which had an attractive internet based price. After several days and getting over the initial frustration for the sales person not getting back to me as he promised; I reached out to the dealership and they directed me to Aaron (New Car Manager) and we did almost all of the negotiations over the phone. To his credit; when I arrived, except for the lack of detailing on the vehicle that I expected; there were NO surprises. Moreover, my sales person did his part to close out the transaction; test drive, questions, etc. The vehicle was washed yet not completely clean on the outside and certainly not detailed. On the vehicle detailing; they gave me an IOU and that was completed within several days due to my schedule. The service department guys were awesome! In short, as with any dealer, I think you need to do your homework and look out for your best interests at all times. All of that said, I am very satisfied with my buying experience and price from this dealership. They provided a great price, and fair trade amount. Most importantly, they kept their word which means more than anything if you really think about it. This is especially true of Aaron and the Service Department guys as my car detailing was complete and they made a slight adjustment to address my other concerns. Car rental was also provided at their expense as promised. Right now, I am very happy and would recommend the dealership. My only suggestion to them is to have the cars fully cleaned and detail ready PRIOR to customer delivery to avoid unnecessary hassles and complications for everyone. My Jeep is Black and you really do need to fully inspect a vehicle before taking delivery. I have read some not so great reviews on here yet I can only state that my experience was relatively positive. Were there a few areas of improvement; yes as called out. However, I would gladly purchase from them again. COD 2012 More

Possibly the worst car buying experience I have ever had! Will not be returning to tyson for any vehicle purchases. I was treated with zero respect, and was told I had to make my decision now...I dont mak Will not be returning to tyson for any vehicle purchases. I was treated with zero respect, and was told I had to make my decision now...I dont make a decision like that without thinking it over first. I will not recommend this dealership to anyone. I literally walked out of the meeting with the salesman after being fed up with him and his sales manager. The employees are on a revolving door around this place. More