Tyson Motor - Service Center

Extra Care Service Brought my Dodge 2014 Grand Caravan in for intermittent heater problem. Service dept (Dan Galvan) verified the problem as I drove it in without an app Brought my Dodge 2014 Grand Caravan in for intermittent heater problem. Service dept (Dan Galvan) verified the problem as I drove it in without an appt. He gave me an appt. He wrote up the problem in case it wouldn'tocur again (altho it happened 3 times in the past). I brought the car for apt and Dan had arranged for a loaner so I could get going (he said this type of problem would take more than a day--and it did). It was fied in 2 days and it works better than new. I am pleasedwith this dealer and their staff. I will recommend the sales AND service department to all that need work on their Chrysler product automobiles. More

The Best Jeep/ Dodge/ Chrysler dealer in the Midwest. I have been a customer of Tyson Motors since 1984. Year after year my family has been treated with nothing more than A+ respect. From Jim K. Every one I have been a customer of Tyson Motors since 1984. Year after year my family has been treated with nothing more than A+ respect. From Jim K. Every one in the Service Dept. Sales people and including Parts Dept. all the way to the Cashier. They go above and beyond for ALL customers of theirs to make sure they are treated like 1st class. Thank You from this customer for LIFE... More

I am giving them a second chance In December I had my car in for service, it was unsatisfactory, then had to return the vehicle a second time, In January, I had another vehicle in, we In December I had my car in for service, it was unsatisfactory, then had to return the vehicle a second time, In January, I had another vehicle in, we had issues, I am giving them a third chance to rectify the issue before completing this review. More

Recall Service Work I had some recall work done on my Cherokee Laredo. My service rep was excellent and very attentive. He delivered on what was promised! I was very plea I had some recall work done on my Cherokee Laredo. My service rep was excellent and very attentive. He delivered on what was promised! I was very pleased with the service and timeliness. I was concerned they would not be able to get the work done when promised since the recall took 5 months to get parts. I understand this is not the fault of the dealership but Chrysler/Jeep. My brakes went out the week before scheduled service and they paid to tow it in and got the work done. Thanks for a nice experience. More

Recurring problem with Jeep SRT My Jeep Grand Cherokee SRT has burned up a fan belt 3 years in a row, always on the first really cold night of the new year (January 2013, January 201 My Jeep Grand Cherokee SRT has burned up a fan belt 3 years in a row, always on the first really cold night of the new year (January 2013, January 2014 and now January 2015). The service manager and the crew at Tyson have been very good about resolving this problem, and treated the most recent occurrence as a warranty issue (no deductible on my extended warranty). Whenever I have a problem (not that often) I always have my vehicle towed to Tyson, rather than to the nearest dealer, because I trust these people and know that they will give me a fair shake! Whenever it is time to buy a new car, they will be at the top of my list. More

Radiator review I noticed trouble with my 2003 Jeep Liberty, it would not heat up. I brought my vehicle to Tyson's, where I've been going practically my whole life. I I noticed trouble with my 2003 Jeep Liberty, it would not heat up. I brought my vehicle to Tyson's, where I've been going practically my whole life. I needed the radiator changed and it was accomplished swiftly the next day. More

Head lamp out - Driver's side Brouhgt in vehicle about 9:00AM and spoke with service writer Dan Galvan. to get driver's side head lamp fixed. Dan checked, without me asking, to see Brouhgt in vehicle about 9:00AM and spoke with service writer Dan Galvan. to get driver's side head lamp fixed. Dan checked, without me asking, to see if there was a recall on the head lamp. Sure enough ther was on a wiring harness thta would cause bulb in he lamp t burm]n out. Fixed at N/C due to recall on harness, Dan asked when I needed the vehicle and I told him by early PM as I had an appointment out of town later thtat PM. Had vehicle back by 1:00PM. Also I needed a ride back to my home and picked up after vehicle was fixed. Byron courtesy van driver was supper also. More

I replaced the ball joints on my truck and knowing that the next step would be a front end alignment, what better place to go than the dealer WRONG. I also had a coupon from a Chrysler dealer for a front e the next step would be a front end alignment, what better place to go than the dealer WRONG. I also had a coupon from a Chrysler dealer for a front end alignment (69.00). I asked at the service desk if they would honor it and was told they would have to check with the manager. I think there way around this was to tell me that the adjustment rods were so rusty that that they would have to take them off and clean them?????? I know this would require removing the rod out of the upper a arm. instead as with most alignments they sprayed it and adjusted it. I ended up paying twice the coupon price and waiting four hours in the lounge. funny I replaced all four ball joints in my garage in less than four hours More