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Umansky Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,720 Reviews
Umansky Toyota serving Glendale and Milwaukee, WI is a 23-time winner of Toyota's prestigious President's Award -- the highest award given for customer satisfaction in both sales and service. PLUS we are the 2017 and 2016 Wisconsin Toyota Dealer of the year, 2017, 2016, and winners of DealerRater.com's Consumer Satisfaction Award, 2015 Best of Milwaukee- Best Auto Repair via Shepherd Express readers, 2015 winners of the "People Love Us On Yelp," award, 2016 and 2017 Edmunds.com 5 Star Dealer Award, and 2016 Angie's List Super Service Award. At Umansky Toyota, customer service is not just a department, it is our passion! Look and see what our customers are saying about the experiences that they have had at our dealership.
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1620 West Silver Spring Drive

Milwaukee, WI

53209

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Showing 6,720 reviews

February 20, 2025

Service was done faster than they stated it would be. The worker was very courteous. More

by chaseque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeljko Blagic
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Feb 20, 2025 -

Umansky Toyota responded

Thank you for sharing your positive experience! We're glad to hear that the service was completed efficiently and that you found our team courteous. We appreciate your feedback and look forward to serving you again in the future!

February 20, 2025

Very disappointed in my experience and the dangerous situation my daughter was put in. I reached out the dealership and was given the run around. I contacted Kevin directly and no response. More

by HKos
Recommend Dealer
No
Employees Worked With
Allen Good, Kevin Burgher
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Feb 24, 2025 -

Umansky Toyota responded

We are sorry you are having issues with your as-is 2014 ford that you purchased from us. We offer a service contract for future issues and you didn't take advantage of it. If you would like to discuss please call our GM 414-509-2732. He left you a message but you didn't call back.

Feb 24, 2025 -

HKos responded

I never received a message from the GM. He may have called from an unknown number but a voicemail was not left. I also sent him an e-mail that went unanswered. We didn't take advantage of your warranty because no one in your dealership could explain what it covered. When we inquired about getting another key, your sales department did try to talk us through how to lie to the warranty company one week after purchase to say we 'lost' our only key and how to file a faulty claim. We didn't do that. We purchased a key.

February 19, 2025

Marc kept us updated as we waited for our vehicle to arrive. He made the buying process smooth and enjoyable. More

by cynthia.clair1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Brandofina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Umansky Toyota responded

Thank you for your great feedback! We’re glad to hear that Marc kept you updated and made the buying process smooth and enjoyable. Enjoy your new vehicle!

February 19, 2025

My advisor called me super late to get my car. It was an inconvenience. I would appreciate to be called an hour or even 30 minutes prior to get my car. When I got there, the shop had already close More

by JESSICAXIONG1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Xiong
Report | Print
Feb 19, 2025 -

Umansky Toyota responded

Thank you for your feedback, and we truly apologize for the inconvenience. Sometimes, we don’t know the exact time the car will be ready, but we’ll work on improving our communication to notify you earlier prior to pick-up. We appreciate your patience and hope to provide a better experience next time.

February 18, 2025

Came in for a oil change and front end alignment. Car going to left and didn't get sticker for next oil change More

by IRVINGNIKCOLE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Feb 18, 2025 -

Umansky Toyota responded

Thank you for your feedback. We’re sorry to hear about the issue with your alignment and oil change sticker. Please contact us at 414-228-6226 to speak with an advisor about your concerns. We would like to address these and work towards a resolution. Thank you for bringing it to our attention.

February 18, 2025

Willie was very pleasant and gave me good service. I always have good service at Andrews More

by Molly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Willett
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Feb 19, 2025 -

Umansky Toyota responded

Thank you for your five-star review! We're glad Willie provided great service, and we appreciate your continued support. We look forward to seeing you again!

February 17, 2025

Lack of service, unresolved recall issue! Dishonest, no follow up provided as promised, safety issues More

by nicole.goins78
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A Few Of Our Toyota Certified Techs
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Feb 17, 2025 -

Umansky Toyota responded

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you've experienced. Your satisfaction is our top priority, and we take your concerns seriously. Please reach out to our service director, Allen Good, at 414-509-2781 to better explain the situation and work towards a resolution.

February 17, 2025

Good dealership. Deal with them for many years. They are very helpful and respectful. Thank you! More

by rita.dob1320
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Herbig
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Feb 18, 2025 -

Umansky Toyota responded

Thank you for your kind words and loyalty! We're grateful for your continued trust and are always here to help. We look forward to seeing you next time.

February 16, 2025

Great experience, very helpful staff! Anthony really went above and beyond what was expected to help me choose and receive the vehicle that fit my needs, keeping me updated on its arrival More

by K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Herbig
Report | Print
Feb 17, 2025 -

Umansky Toyota responded

Thank you for your kind words! We're thrilled to hear that Anthony went above and beyond to help you find the perfect vehicle. We appreciate your recommendation and look forward to serving you again in the future!

February 14, 2025

Good service, knowledgeable staff, speedy service, ease of making the appt. Clean dealership. Always a great experience More

by Domncher13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A Few Of Our Toyota Certified Techs
Report | Print
Feb 14, 2025 -

Umansky Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team and found the service to be fast and convenient. We appreciate your support and look forward to serving you again in the future!

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