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Umansky Toyota

Milwaukee, WI

4.7
6,731 Reviews
Umansky Toyota serving Glendale and Milwaukee, WI is a 23-time winner of Toyota's prestigious President's Award -- the highest award given for customer satisfaction in both sales and service. PLUS we are the 2017 and 2016 Wisconsin Toyota Dealer of the year, 2017, 2016, and winners of DealerRater.com's Consumer Satisfaction Award, 2015 Best of Milwaukee- Best Auto Repair via Shepherd Express readers, 2015 winners of the "People Love Us On Yelp," award, 2016 and 2017 Edmunds.com 5 Star Dealer Award, and 2016 Angie's List Super Service Award. At Umansky Toyota, customer service is not just a department, it is our passion! Look and see what our customers are saying about the experiences that they have had at our dealership.
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1620 West Silver Spring Drive

Milwaukee, WI

53209

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Showing 6,731 reviews

April 30, 2015

Friendly and professional staff. Great experience with Andrew Toyota Scion! I was greeted immediately by Shalonda and she quickly analyzed my needs for a vehicle. Very happy with ever More

by jabrewing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Johnson, Shalonda McCrory, Cristian Coroian
Apr 30, 2015 -

Umansky Toyota responded

It was a pleasure to assist you. Thank you for choosing Andrew Toyota Scion. Best wishes, Shalonda McCrory.

April 29, 2015

unexpected service At Andrew the service was pleasantly unexpected I was not expecting this service I truly got everything I wanted in a vehicle and the sales man Prenti More

by Anton,paula211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prentiss Farsee, Laurie Differt, Shelby Loth
Apr 29, 2015 -

Umansky Toyota responded

Hi Paula- We are truly honored by your review. Thank you for choosing Andrew Toyota Scion. Please let us know if there is anything else we can do for you in the future. Rest assured you can contact anyone of us and we will always be ready to help. Best wishes, Shelby Loth

April 29, 2015

Good dealrship They are do what every they can in order to help make a decision and take the right car with the right price. They have people with friendly customer More

by Rabia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Oppermann, Jared Johnson, Jeff Allen
Apr 29, 2015 -

Umansky Toyota responded

Thank you for your kind review and business at Andrew Toyota Scion. Much appreciated, Michael Oppermann

April 28, 2015

Great Experience This was my second purchase/lease transaction with Andrew Toyota. Both experiences were very positive. Steve Butcher handled both sales. He was respo More

by Steve
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Butcher, Cristian Coroian
Apr 28, 2015 -

Umansky Toyota responded

Thank you for giving me the opportunity to earn your business again at Andrew Toyota Scion! I am honored to have you as one of my customers. Best wishes, Steve Butcher

April 24, 2015

very pleased with Andrew toyota This is our second leased vehicle from Andrew.Toyota. we worked with Prentiss three years ago with our first lease and everything went as smooth as p More

by rosanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prentiss Farsee
Apr 25, 2015 -

Umansky Toyota responded

Hi Rosanne- It was a pleasure to assist you with your vehicle lease. I am very appreciative of both your business and your review. Please let me know if there is anything I may assist you with in the future. Best wishes, Prentiss Farsee.

April 23, 2015

Eliot Caplan Oil Change 2012 RAV4 The team from the service department took my car in right away without an appointment to change my oil while I was buying out my lease that was up. W More

by yotesman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Willett
Apr 23, 2015 -

Umansky Toyota responded

It's always so nice to see you Eliot. Thank you for your business and review. Cheers- Sarah Zaja

April 23, 2015

Natalie Caplan 2015 RAV4 Lease As always working with John Moore and his team member Shalonda McCrory was a pleasant and fruitful experience. They found a way to get Natalie into More

by yotesman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Willie Willett, Shalonda McCrory
Apr 23, 2015 -

Umansky Toyota responded

Hi Eliot, Thank you for your return business, kind words, and review. We are truly honored to have you be a part of the Andrew Toyota Scion family. Please let me know if there is anything I can do for you in the future. Best wishes, John Moore

April 15, 2015

Always professional and fast! I'm promptly greeted and service is quick. I love the waiting room refreshments and the bag of chocolate chip cookies left in my car! More

by cun9625@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Rogers, Allen Good
Apr 15, 2015 -

Umansky Toyota responded

Thank you for your kind words and loyalty to the Andrew Toyota Scion service department. Best wishes, Duane Domagalski- Service Manager

April 15, 2015

GREAT EXPERIENCE I HAVE BEEN BUYING MY CARS FROM ANDREW TOYOTA SINCE 1999 AND I HAVE NEVER HAD A BAD EXPERIENCE. BUT THIS TIME THE STAFF AT ANDREW WERE AWESOME!!! WE More

by SR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jared Johnson
Apr 15, 2015 -

Umansky Toyota responded

I appreciate your kind words and review. Thank you for being a loyal Andrew Toyota Scion customer. Best wishes, Jared Johnson- Finance Manager

April 14, 2015

Buyer Beware Buyer beware! Not only will this company not keep their word, they will try to hide they are doing so. We were the first to call in to come up and pur More

by sschmitz13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Oppermann
Apr 20, 2015 -

Umansky Toyota responded

We are sorry to hear that you had an unfavorable experience at our dealership. Our management team has reviewed all policies with all parties involved to ensure that this NEVER happens again. We have begun training on a new process that we have already begun implementation on. This is a highly unusual occurrence that we are very apologetic had occurred. There was a miscommunication and disconnect between sales staff and other dealership associates. As a result, the other client had the first opportunity to put a deposit down and made a commitment on the vehicle prior to your arrival. Our Sales Manager, Michael Oppermann offered you to pay for your hotel and gas as a sign of good faith to you that none of the miscommunication was done on purpose. We do truly feel sorry that this happened, and all parties involved feel quite bad that this occurred. No member of the Andrew Toyota Staff would ever intentionally cause such an inconvenience. We do not have the power to pull down reviews. The other review site pulled down your review because it violated their own review policies. These review sites are 3rd Party. Andrew Toyota Scion has no direct relationship with these review sites and can in no way alter, remove or assist anyone with reviews. The only thing we can do is respond accordingly to each review to resolve any questions, comments, or concerns. Michael has been in contact with you and your family about this experience as well as your vehicle search. We would greatly appreciate if you please reach out to him directly for any further communication. He can be reached at moppermann@andrewtoyota.com Thank you, The Customer Care Staff

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