Union County Kia - Service Center

This dealership will scam you every chance they get back in service. My vehicle had an oil consumption issue prior to being out of warranty, the shop waited till it was out of warranty and then condemned my in service. My vehicle had an oil consumption issue prior to being out of warranty, the shop waited till it was out of warranty and then condemned my engine and told me I had to pay $8,000 for them to rebuild. Every service was performed at this dealership since I bought it new from them. More

I arrived with no appointment. I was informed that my car would not be done for about two hours. That was fine with me, but the Television sucked. Would suggest you tune your t.v. I was informed that my car would not be done for about two hours. That was fine with me, but the Television sucked. Would suggest you tune your t.v. to discovery channel or some other entertaintment channel. Their were four other people in the waiting room withe same complaint. And we all searched for the remote along with ALL EMPLLOYEES to no satisfaction. Wherever that control is pleases put in on a channel that does have some content available because CBS, ABC, NBC SUCKES. oTHER THEN THAT i HAVE NO COMPLINTS!!! More

Raquel was extremely professional and kept us fully informed on the progress of the service visit. informed on the progress of the service visit. More

Service rep. Dewaine was very professional and kept me informed all the way until my car was done. HIGHLY recommend UNION COUNTY KIA. waiting room and rest room w Dewaine was very professional and kept me informed all the way until my car was done. HIGHLY recommend UNION COUNTY KIA. waiting room and rest room were spotless. More

My visit was pleasant. I was told from the beginning they they were running a little behind and was giving a number to text if I had questions while waiting. I was satisfie I was told from the beginning they they were running a little behind and was giving a number to text if I had questions while waiting. I was satisfied with my service visit as always. More

Very professional. Ats was nice and clean s and quiet. Staff took my car in and immediately began to service it. The wait wasn't as long as I thought it would be. Ats was nice and clean s and quiet. Staff took my car in and immediately began to service it. The wait wasn't as long as I thought it would be. More

Tyler did not fill the oil when I took it for an oil change on Monday. I checked it before I left the dealership and showed him the dip stick along with Josh, the cashier. Tyler still chose not to add m change on Monday. I checked it before I left the dealership and showed him the dip stick along with Josh, the cashier. Tyler still chose not to add more oil to it. On Friday the oil light was on. On Saturday the engine light was on on my way to take it back so they could look at it. I went back on Tuesday when the service supervisor was there. Brandon Blackwelder, service supervisor, said they didn't put in the computer at all any notes, a service ticket or anything that I was there with my car and that they did a diagnosis on it. He called Josh in to ask,after I asked why it wasn't inputted, Josh said he just didn't put it in the computer. Brandon, the service supervisor was extremely unprofessional, rude and agreed that they shouldn't have filled the oil back in my car when I took it Saturday even though the engine light and oil light had came on. I asked the supervisor, Brandon, if he could document the reason so I could have a copy for my records since the other guys didn't after all he was the supervisor. He said NO he couldn't do that because they didnt put it in the computer. I then asked for a handwritten copy or something. He still refused. He said the conversation was over. He stood up. He got in my face. He placed his hand on my forearm and nudged it, and yelled for me to get out of the way with a very red face. It was extremely embarrassing and unprofessional. There were customers at the counter and other employees just standing around looking. He had no right to put his hands on me, a woman. This is the worst dealership. Kia itself has demoted its good customer service especially with all of the recalls. I will never buy another Kia and certainly do not recommend anyone else to buy a Kia. It's a cheap car and they offer cheap customer service. Anywhere else but Kia!! More

My son brought his 2011 Sorento to the dealership for a knock sensor recall and door latch warranty fix as both of his front doors are broken. They did the knock sensor fix with no problem but tried to cha knock sensor recall and door latch warranty fix as both of his front doors are broken. They did the knock sensor fix with no problem but tried to charge my son $120 for the doors even though I confirmed with Kia customer service that this warranty fix is at "no expense to the customer". They were trying to take advantage of a young man who they assumed would not know any better. Not a recommended dealership. More

Be warned: you don't want to service your vehicle here. Horrible experience with the service department. I had an appointment for a simple oil change and my wait was 2.5 hours. And, after all that wait time Horrible experience with the service department. I had an appointment for a simple oil change and my wait was 2.5 hours. And, after all that wait time, they didn't put the car back together! Two bolts missing! If you aren't capable of a simple oil change, you have no business doing more costly repairs. The service manager didn't return my call. Poor customer service all the way around. So disappointed. More