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Union County Kia - Service Center

Indian Trail, NC

4.6
304 Reviews
Call Service Center (704) 288-4111

304 Reviews of Union County Kia - Service Center

Sort by
September 17, 2023

The trying to upsale everything and get you to do things that are not needed at the time are annoying. I had just bought the vehicle three months before, I shouldn’t need a tire rotation that quick. More

by Crystal Ivey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Patterson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Antavius Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salena Dalerio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Union County Kia responded

Crystal, we appreciate your feedback of Union County Kia. We are disappointed to hear you were annoyed by some of the facets of the purchase process. We strive to provide our guest with an exceptional shopping, purchase and service experience. It appears as though we may have fallen short. We will most certainly share this with our team in efforts of improving our guest experience. Thank you once again for sharing this with us. If there's anything else we may do to be of further assistance to you, please let us know at 833.741.8931. Wishing you a wonderful ownership experience and week!

Helpful
September 14, 2023

Salena and Scott are extremely knowledgeable about issues with vehicles, and they are very friendly and helpful!! More

by JUNEROWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salena Dalerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Union County Kia responded

Thank you for your kind words, June! We're glad to hear Salena and Scott provided you with very friendly and helpful service. If you have any further feedback or questions, please don't hesitate to reach out. Wishing you an amazing week!

Helpful
September 11, 2023

People are so friendly. Always keeps you informed. The pace is so clean and accommodating. Love Union County Kia! More

by marygask
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salena Dalerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Union County Kia responded

Mary, thank you so much for your kind review of our Service team here at Union County Kia! We are grateful to hear you received a pleasant experience! Please let us know if there's anything else we may do to be of further assistance to you! Thank you once again and wishing you a great week!

Helpful
September 02, 2023

Next time I come for I need basic info for engine & battery. Can I talk to service technician for about 10 minutes. So far I got great service. More

by Harshad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raquel Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
September 02, 2023

The experience was great, raquel was excellent , I like thanks yall for everything you did More

by MICHAEL960412
Recommend Dealer
Yes
Employees Worked With
Raquel Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raquel Maynard
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Helpful
August 31, 2023

Hi Scott is always very helpful. Keeps you updated on status and answers questions. Clean facilities. Nice waiting room. Good communication. More

by cinwitt
Recommend Dealer
Yes
Employees Worked With
Scott
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Helpful
August 31, 2023

could not have received more courteous service. Thanks to all your service dept. crew..All very courteous.. More

by mickeyd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jantzen
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Helpful
August 30, 2023

He is awesome he deserves a 10. .. always helpful...always concerned and goes the extra mile for the customer... he is a gem More

by TOMARALEVERINGTON
Recommend Dealer
Yes
Employees Worked With
Scott
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Aug 30, 2023 -

TOMARALEVERINGTON responded

Scott is awesome!!! He deserves a 10!!! .. always helpful...always concerned and goes the extra mile for the customer... he is a gem

Helpful
August 30, 2023

Pleased. Satisfied with staff and dealership I would recommend that dealership to family and friends More

by MARKHASTY76
Recommend Dealer
Yes
Employees Worked With
Salena Dalerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salena Dalerio
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Helpful
August 30, 2023

Car was in for oil change and tire rotation. Upon leaving the dealership tire light came on. The oil change and tire rotation took 3 hours to complete. This work was done on a planned appointme More

by DJNOWLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raquel Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
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