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I brought my 328i to Union Park for a connection issue with my radio and Bluetooth. They provided me a courtesy vehicle and told me that the problem would likely require them to hold the car for the weeke with my radio and Bluetooth. They provided me a courtesy vehicle and told me that the problem would likely require them to hold the car for the weekend. However, George called me within hours of dropping it off to say that Andy fixed the problem. Upon my arrival, Andy sat in my car and made sure that my phone paired with my radio, and when it didn’t, he relentlessly worked to address the issue – an issue that turned out to be with my phone. He worked his magic and fixed that too! The only downside was that I had to turn in the convertible courtesy vehicle before I had a chance to drive it with the top down. Thanks Andy. More

After a friendly greeting from the staff at Union Park, I was quite impressed with the level of professionalism displayed from every staff member that I dealt with during my time in the dealership. There wa was quite impressed with the level of professionalism displayed from every staff member that I dealt with during my time in the dealership. There was never any pressure to make a decision and I was extremely happy with the customer service I received. While I was initially nervous to make a new car purchase, I walked away with a great price and an enjoyable experience. More

Mike and the Honda team were very helpful, honest and expressed genuine interest in my car buying needs. I tell everyone to go see Mike. Honesty, and reliability is key when it comes to buying a car. expressed genuine interest in my car buying needs. I tell everyone to go see Mike. Honesty, and reliability is key when it comes to buying a car. I had received a better quote at Toyota but because Mike was so honest and nice I went with Honda because I trusted him more. With Mike I didn't feel like he was trying to take advantage of me. I think everyone would agree with me and say that your going to be more attracted to an offer with someone you trust then someone you don't. So thanks Mike! More

Incredible professionalism, willingness to make my repairs and service convenient for me. Honesty about costs and time of repairs. My family and I have owned BMW's for as long as I can remember,being repairs and service convenient for me. Honesty about costs and time of repairs. My family and I have owned BMW's for as long as I can remember,being new to Delaware i cannot tell you how happy I am that I chose Union Park. I have had 3 or 4 dealings with Christine and the staff of the service department, and am thoroughly convinced that when it comes time to purchase my new vehicle, it will be from Union Park BMW. Thank you for an unusually pleasant experience from a dealership. More

I took my 2009 5-series in for routine maintenance - i.e., essentially an oil change. I also mentioned that I was having a problem with the left rear tire losing air pressure. (I had also purchased th i.e., essentially an oil change. I also mentioned that I was having a problem with the left rear tire losing air pressure. (I had also purchased the tire/wheel warranty with the car from this dealer.) The car was returned in a reasonable time and I went on my way. The car then sat in my garage for a couple of weeks due to my travel schedule. When I attempted to drive it again, the left rear tire was nearly flat and I was getting a "low engine coolant" warning message. To be clear, the car was JUST serviced. I called the dealer and told them of my problems and I was asked to bring the car in again, however they had "no availability for ten days or so." I asked whether I should be concerned about the "low coolant" warning message and was told "no, it's not a big deal, those messages leave a lot of room for error." I told them that I wasn't comfortable with that unless they would assume responsibility for any damage that occurred during the interim period. Much to my surprise, a service opening was found for the next day. When I returned to the dealership I was told that the tire did indeed have a nail in it, but that it would be several hours before they could get me a new tire. When I asked how the nail and the coolant issue where missed the last time that I brought the car in, I was told that "in their opinion, I picked the nail up AFTER I left the dealership, and the coolant level was overlooked because they serviced the car while the engine was still hot." Perhaps it's me, but what are the odds that a tire that leaked air prior to bringing it in for service and continued to leak air afterward picked up a nail AFTER the mechanic looked at it? Also, if they know that you get "false" coolant level readings when servicing a hot engine, wouldn't you take that into account when servicing the car? My guess is that the mechanic simply had a bad day and decided to do half the required work and certify that he did it all. When I pointed this out to the service "manager", her response was "I stand behind my technicians." (I also sent an email to the GM of the dealership, and 11 months later, I'm still waiting for a response.) Overall, this was a very poor service experience, and despite having bought the car from this dealer, I now service it elsewhere. I'm also about to purchase another 5-series and haven't even bothered to call this dealer. There's simply no excuse for poor service when someone spends $70k on a car at your dealership. More

We were told not to go to Union but we did it anyway when we got a better deal on our 2009 328xi. We ordered it custom from Germany and nearly paid $70,000 for it. We have been plagued with issues from the we got a better deal on our 2009 328xi. We ordered it custom from Germany and nearly paid $70,000 for it. We have been plagued with issues from the start. Every single headlight, taillight have had to be replaced the paint chips off at the drop of a hat. And when we got the first head light fixed we took the car to dc on a trip and the power steering exploded while we were trying to parallel park. The Arlington dealership told us that it was because everything had not been put back together properly. We had to pay out of pocket for the expenses including a rental car. We asked to be reimbursed and Christine the worst BMW rep ever curtly dismissed us. We have had issue upon issue and our questions as to why have never been answered. My family has been buying bmws since the 1960s and we have never had this many problems and this horrible of service. I believe that management needs a major overhaul especially with the parts and service manager Christine. We have now contacted BMW north America to investigate and have asked for a vehicle replacement. More

This was my second time buying from Union Park BMW. Each time was as stress free as possible. Matt was very helpful in finding the perfect fit for me in my price range. He spent a lot of time explaining eve time was as stress free as possible. Matt was very helpful in finding the perfect fit for me in my price range. He spent a lot of time explaining every option I had. Eric made the financing as pain free as possible and was very professional. I never felt rushed or pushed into anything from either end. I would most definitely recommed Matt and Eric to friends and family. More

I found Mary to be very helpful and knowledgable. I would recommend her to anyone looking for either a new or used vehicle. I have always found Union Park to have nice clean used cars. I have purchas would recommend her to anyone looking for either a new or used vehicle. I have always found Union Park to have nice clean used cars. I have purchased from you in the past and would purchase again if the opportunity warranted. More

I RECENTLY TRADED IN MY YUKON FOR A CHRYSLER 300 AND THE ENTIRE PROCESS AT THE DEALERSHIP WAS TRULLY SECOND TO NONE!! ERIC AND JIM WERE A GREAT TEAM AND I HIGHLY RECOMMEND THEM TO ANYONE. THE FINANCE PROCES ENTIRE PROCESS AT THE DEALERSHIP WAS TRULLY SECOND TO NONE!! ERIC AND JIM WERE A GREAT TEAM AND I HIGHLY RECOMMEND THEM TO ANYONE. THE FINANCE PROCESS WAS SO SMOOTH DUE TO ERICS KNOWLEDGE, PROFESSIONALISM, AND PROFICIENCEY. JIM IS WITHOUT A DOUBT A GREAT PEOPLE PERSON AND SEEMS AS THOUGH HE IS THERE TO PUT YOU IN THE CAR YOU WANT AND NOT WHAT THE COMPANY WANTS TO SELL YOU. I ACTUALLY HAD A FRIEND ALREADY GO AND PURCHASE A JEEP THROUGH ERIC AND JIM AS WELL AND WILL CONTINUE SENDING AS MANY PEOPLE I KNOW AS POSSIBLE JUST DUE TO THE FACT OF THE SERVICE I WAS GIVEN! I WORK IN A CUSTOMER ORIENTED BUSINESS AS WELL AND PEOPLE WILL ALWAYS BUY FROM YOU THE PERSON AND NOT REALLY THE COMPANY SO KEEP UP THE GOOD WORK TEAM UNION PARK AND CONTINUE TO EMPLOY PEOPLE SUCH AS ERIC AND JIM! THANKS, TOM P. More

I had the most fun at Union Park buying my new BMW!! Norm made my decision easy, he is very knowledgeble and has a great sense of humor. He even had Rootbeer Barrells in his candy jar, awesome!! I ca Norm made my decision easy, he is very knowledgeble and has a great sense of humor. He even had Rootbeer Barrells in his candy jar, awesome!! I can easily use my phone via Bluetooth and Norm showed me the "hidden" power plug under th e dash. I am sooooooo happy!!! More