United BMW

I believe the United BMW's "expertly-trained" Service Technician did not close the Oil Filling Cap causing oil to coat and burn onto engine and cables, loss of over one quart of oil, and contamination of Technician did not close the Oil Filling Cap causing oil to coat and burn onto engine and cables, loss of over one quart of oil, and contamination of engine oil/filter. My experience raises serious concerns regarding (1) the adequacy of United BMW's technician training, (2) the sufficiency of its procedural safeguards, and (3) its duty of care in providing safe, competent service. A loss of oil at highway speeds could have resulted in catastrophic engine failure, fire risk, or roadway hazard--placing my son, other drivers, and the vehicle at threat. Now I am waiting for the General/Service Manager to return my call. Took my son's 330i for a brake flush since he received several calls from the Service Center that it was due. He has great pride in his car and wants to ensure that it is maintained properly. Service Agent asked if I wanted an oil change since it would be due in about 3000 miles, but I obviously declined. Service was completed, and my son dove car 150 miles back to college. At approx. 130 miles of trip the Oil Low Warning triggered to add one quart of oil ASAP. Upon arriving at college he opened hood to find oil soaked and smoking engine with Oil Fill Cap sitting unsecured on top of filling opening. Son cleaned top of engine the best he could, added 1 1/4 quart of oil, fully closed Oil Fill Cap, and now is hoping there was no damage to the engine. Although I declined an oil change, I am 100% confident the technician expected to do an oil change, so the oil cap was opened before lifting the car (standard practice is to open cap before lifting car to prevent vacuum when draining oil). Tech realized that only a brake flush was requested, so flush was completed and Oil Filling Cap was never secured. Neither my son nor I service this car, and neither of us checked under the hood after servicing. Only the United BMW Service Tech would have opened the Oil Filling Cap. Based on this experience, I question the adequacy of training of the United BMW Service Technicians as well as the robustness and focus on safety of their procedures. I left a message describing my unsatisfactory experience with the United BMW Service General Manager (Mr. Liu) early this morning via my Service Representative and have not yet received a call back late this afternoon. Based on this experience and lack of responsiveness from the General Manager, I do not recommend United BMW's Service Center to any family member or friend! Tom K. More

Recently I bought a used BMW. Great car and very low miles. Warning to all those that buy here: Take your time and review the paperwork. They seemed to be in a hurry to finish Great car and very low miles. Warning to all those that buy here: Take your time and review the paperwork. They seemed to be in a hurry to finish the paperwork and they shoved it at me. It was such a blur. Went too fast and not enough time to gather my thoughts. I noticed I was paying for an item called FlexProtect ($695) that was supposed to be a tracker for my protection but later found out the dealership could track also. Took me awhile to locate it. Buried deep in the quarter-panel. It came out in my hand. I had to take it apart to turn it off and then I destroyed it by putting a big hole through it and made it part of a boat anchor. I did not finance. More

I had a great experience at United BMW and wanted to specifically recognize Mykola for his outstanding support throughout the process. He was knowledgeable, professional, and made the entire experience specifically recognize Mykola for his outstanding support throughout the process. He was knowledgeable, professional, and made the entire experience smooth and stress-free. From answering all my questions to ensuring a comfortable and transparent process, Mykola went above and beyond. The overall customer support at United BMW was excellent — courteous, efficient, and truly focused on customer satisfaction. I appreciate the effort and dedication shown, and I’m very happy with the service received. Thank you again to Mykola and the entire team for making this a positive and memorable experience! More

Matas was awesome to work with! I’m not the easiest customer but he stuck with me until I was satisfied. Highly recommend him and United BMW I’m not the easiest customer but he stuck with me until I was satisfied. Highly recommend him and United BMW More

Have purchased several cars at united bmw. Really appreciate the service and professionalism. Josh Sinsley is a great representative. Really appreciate the service and professionalism. Josh Sinsley is a great representative. More

“I had a great experience at United BMW Roswell. From the moment I walked in, the staff was friendly, attentive, and knowledgeable. They answered all my questions, gave me plenty of time to look aro From the moment I walked in, the staff was friendly, attentive, and knowledgeable. They answered all my questions, gave me plenty of time to look around, and never made me feel pressured. The process was smooth, and they worked with me to get a deal that fit my budget. I left feeling confident and satisfied with my purchase. Highly recommend! More

Enjoyed our experience with United BMW. Dealership was clean and inviting. Our sales person was Dennis Souffront- he was knowledgeable, professional and excellent follow up. We would highly Dealership was clean and inviting. Our sales person was Dennis Souffront- he was knowledgeable, professional and excellent follow up. We would highly recommend him. More

Awesome & Exceptional service and they really took care of me this time 5 stars and easy to work with of me this time 5 stars and easy to work with More