United BMW

After test driving the FJ cruiser on a Wednesday evening of the final week of August , I decided to put a $3,000 downpayment and was told that they will have the car ready by the friday of the long labor day weekend as it needs several dents removed and painted and that they need to get this sales booked for August, which works out well for both parties. Planned for an out of town getaway with the car. I was then informed a day or 2 later that it will not be done till Monday. When I speak out about what we had discussed prior, the backup sales man that was asisting me was visibly upset and implied that I am impatient. I dealt with 2 sales men on this transaction because the first sales man that I dealt with was on vacation the day I went into the dealership. The main salesman then told me that there will not be body shop workers working on Monday so they will get it painted the following Tuesday and ready for pickup on Wednesday (7 days after putting DP on the car). It is now Thursday and still no news, I called and left a text message but no response. When I was still shopping for a vehicle and was an 'online lead' for them, the level of service provided was completely different compared to after I had put down the DP on the car. After putting down the DP, I was treated like an 'inconvenience', 1 of the salesman even implied that it was my fault that I came in just before the long weekend. At this point, I dont really care if they still want to deliver the car or not. If you dont want to follow thru on your sales contract, the least you can do is return the deposit to me!!! Unbelievable sales/business practices, like the mentality of a shady used car dealership...

I want to thank Management Team of Profeshionals. Thank you so much for everything you did for our Family! Special thanks to Mr. Jim Tomkins and Victor Sousa for great support with my purchases and high level of professionalism. Thanks to my Salesman Samuel Gonzales for great customer service. Thank you Team of United BMW 🙏🤙👌Mr.Asher....

My husband and I just purchased our first 430i xdrice 2018 and our experience was amazing, starting with the sales rep, Andrew Atchison, he was patience and professional. He even allowed my husband to drive the car for me to see it si ce I was working. Then today we had the get to know your car and Greg was just great and showed us everything we needed to know. I would recommend this dealer to anyone that is looking for a BMW.

only thing I did not like was location of dealership other than this everything else was top notch. everyone went out of their way to make this happen. Very short visit.

Great buying experience at United BMW. Evan Day (sales) and Kim (finance) made my buying experience a breeze. Both were very professional and didn’t try to sell me anything I didn’t need. I would definetly recommend United BMW to anyone. When it’s time to get my next BMW I’ll be back for sure. Great showroom lots of inventory, their the top BMW in the US for a reason. Stop by and check them out.

I left 2 other dealerships having felt that sales teams weren't entirely interested in helping me identify and purchase a car that I would love and feel good about buying. Thank God I did. United BMW took excellent care of me - a woman buying a car on her own - and were very patient with all of my many questions and concerns. Josh Sinsley was my sales rep, and he followed up on all of my multitude of questions over several days time, as well as during and after purchasing my new car. I believe I made a new trustworthy friend, and I will definitely come back and see Josh next time. There was a team of people beyond Josh who took great care of me, too - from a Genius associate who picked me up, to Josh's manager who checked in on me, to the finance guy who very courteously put up with me peppering him with paperwork questions. I bought my car six weeks ago from United BMW, and every time I get in my car to go somewhere, I think about how good it felt leaving their parking lot. A great purchase from good people. An experience like this is hard to find in the car buying world.

I recently purchased a 2016 535i, very pleased with sales assistance, Genius associate, and financial assistance. This is our second BMW, we owned our original 525 series for 13yrs. Finely crafted automobile.

Have a great service advisor (Tim McGinley) but the service techs don’t have a clue what they’re doing. I’ve had numerous repairs because they never fix the issue or create more issues. Went in for an oil change and all my fluids were drained but not filled back including my oil! I dread taking my car there for small maintenance because it has always turned in to something major due to negligence or ignorance in the 2 years that I’ve owned my vehicle. I had to have my drive train replaced due to recall and during the installation, they broke my transfer case. I finally had that replaced and I still have a warning about my chassis stabilization needing repair. I called Brian White, the service manager, and he wouldn’t return my calls.

I recently purchased a 2015 BMW 528i . my salesman was Mark Thompson. I wanted specific features which now of there pre owned 3 series had, We looked at over 100 listing and then he recommended an older 5 series that had what I needed and more. Although it is older than I initially was looking for it is certified so I am comfortable with that. He never gave up and was very patient and helpful. Thanks Mark

Denny Monroy gave me a 3.49% interest rate initially and then the next day told me that it will be 5.04%! When I confronted him,he simply said that they made a mistake!Finance guy Dan said that the salesman thought that the car was a CPO.CPO interest rate is 0.9%!A bunch of crooks!