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United BMW
Alpharetta, GA
908 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 14, 2022
It’s was a pleasure to work with Howard, and everybody from United BMW. From first step to last Howard was attentive and explained everything, plus he made us feel like family and the process was super ea from United BMW. From first step to last Howard was attentive and explained everything, plus he made us feel like family and the process was super easy from star to finish. More
by AminneC
Employees Worked With
Howard Wasserman
March 14, 2022
The worst follow up and follow through I've ever experienced purchasing a car. The sales team did a great job and my wife and I were extremely happy with our purchase. However, I still have not re experienced purchasing a car. The sales team did a great job and my wife and I were extremely happy with our purchase. However, I still have not received my tag. I went to the tag office last Tuesday and was informed that it had not been proceed to the state as of that day. Checked today and still the paperwork hasn't been submitted. I had to get another temp tag so that I can drive. The troubling part to this entire fiasco is that I've called 4 times and NO ONE HAS EVER FOLLOWED UP WITH ME TO EXPLAIN THE ISSUE! REALLY! I've bought 4 cars from the two United BMW stores, but feel they have lost my business. More
by bubba1963
Employees Worked With
Kim Cain
March 13, 2022
United BMW is simply fabulous from the sales professionals right down to the service techs, appointment schedulers, courtesy valets, etc. The finance dept is exceptional and made for an easy tra professionals right down to the service techs, appointment schedulers, courtesy valets, etc. The finance dept is exceptional and made for an easy transaction for my new 2021 beemer. There are other bmw dealers closer to me but dealing with Josh, Rock and Clark makes the drive well worth it. Thanks United! More
by dougchristoph
Employees Worked With
Clark Gandi in Service , Joshua Sinsley, Rock Kharischarishvili
March 13, 2022
**DO NOT GET SERVICE HERE! !** Recently moved to Atlanta area. Noticed oil on my concrete and took the car in for an oil leak found on the upper and lower oil pan. I have metic !** Recently moved to Atlanta area. Noticed oil on my concrete and took the car in for an oil leak found on the upper and lower oil pan. I have meticulously cared for my dream car the 6 years I’ve had it! Anyway I get my car back with a huge gouge in the fender nicks all over the front bumper and to top it off I had a complete power loss the very next night on 75 with my kids in the car. Think 80mph paper weight with 18 wheelers all around me. Call them to come pick it up- after 3 days of telling me nothing was wrong suddenly they start calling me to trade it. I’m like why are you wanting me to trade it?? I don’t even know what’s wrong with it. They claim I need a new motor- this power loss and bucking was from the motor. After going back and forth about it United offers to pay for half of the new motor. So we reluctantly tell them to pull the trigger on a new motor even though the problem was likely related to their service! Well we picked up my car yesterday and wouldn’t you know….the problem still exists!!!! Had the codes checked and they are saying an O2 sensor is likely the problem. So let’s recap United has almost 12,000 of my money and my car still won’t drive me to work!!! Shame on you BMW!!! Shot gunning parts because your people don’t know how to plug in a diagnostic machine! Oh AND you still didn’t fix my exterior issues your service depot did and let’s add in you ruined the leather in my drivers seat! It’s covered in oil and is now missing leather color! You destroyed my dream car! So people please don’t take your vehicle here! They’ll destroy your car too! Victor you know how to reach me but this time let’s get the owner involved too! I want answers! More
by brokerjoann
Employees Worked With
Victor Sousa
March 12, 2022
Right place right time! Well think about this, Right place to find the perfect BMW it’s right here at United BMW Of Roswell Georgia. With so many different colors and style Well think about this, Right place to find the perfect BMW it’s right here at United BMW Of Roswell Georgia. With so many different colors and styles to choose from I had a great experience buying my new x5 More
by stephenabandoo
Employees Worked With
Conrad Bandoo
March 12, 2022
Excellent experience and a very helpful service team. They are consistently timely. I purchased my CPO BMW from this dealership years ago and remain a service customer. They are consistently timely. I purchased my CPO BMW from this dealership years ago and remain a service customer. More
by Kevin
Employees Worked With
Clarke Gandee
March 07, 2022
Horrible experience! Made an appointment for recall work for 10am. They indicated all parts were in stock and I was assured my car would be completed in 2-3 hours. Call t Made an appointment for recall work for 10am. They indicated all parts were in stock and I was assured my car would be completed in 2-3 hours. Call to check on it at 4pm but service advisor had left early so another advisor would call me back. No call at 5 so I call again and insist on talking to someone. After 10 minutes I am finally connected with an advisor who indicates my car isn't done but offers a loaner car. I get there and the loaner car requires my license, credit card and insurance. Offer my license but do not have insurance info handy and I am not providing a credit card. Turns out they had not even started on my car yet after having it all day! So I drove my own car home and will try a different dealership. More
by Nikk1000
Employees Worked With
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