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United BMW

Alpharetta, GA

4.6
929 Reviews

1501 Alpharetta Highway

Alpharetta, GA

30004

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Showing 929 reviews

January 19, 2022

Howard Wasserman was a pleasure to deal with-very professional and accommodating. I received my vehicle sooner than expected. More

by Marvwoodward
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Bridges, Howard Wasserman
Jan 19, 2022 -

United BMW responded

We are so pleased to read that our Sales Team provided you with professional and accommodating services here at United BMW. We are happy to learn that your vehicle arrived sooner than expected. We value your business and thank you for your kind review.

January 19, 2022

September 2021 I purchased in full a 2012 Q5. About a month of having the car I started having oil consumption issues bad. Mechanic said piston rings would likely need to be changed. Now my motor has gon More

by dawn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marlon Jones
Jan 19, 2022 -

United BMW responded

Dawn, Your feedback is important to us and I would appreciate the opportunity to speak with you about the vehicle you purchased and the feedback you have shared. Would you mind emailing your preferred contact information to me at vsousa@penskeautomotive.com? I look forward to speaking with you. Best Regards, Victor Sousa General Manager United BMW vsousa@penskeautomotive.com

January 19, 2022

They did a good job communicating with me on updates which I appreciated. They fixed the car quickly. Thanks so much, More

by richard.currier
Recommend Dealer
Yes
Employees Worked With
Brandon Barron
Jan 19, 2022 -

United BMW responded

Thank you for the great review and rating, Richard. We are pleased to know our Service Team ensured you had a good servicing experience for your vehicle. We look forward to your next visit here at United BMW.

January 18, 2022

They did a good job communicating with me on updates which I appreciated. They fixed the car quickly. Thanks so much, this was much better than my last few visits. More

by Joan_fiore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Sousa
Jan 19, 2022 -

United BMW responded

Joan, Thank you for choosing United BMW! We are happy to know our team was able to repair your vehicle quickly, and our Service Team made a positive impression on you. Please do not hesitate to contact us for any future automotive needs.

January 18, 2022

TERRIBLE SALES ETHICS! Buying a used 2019 BMW, agreed to price with sales and Mgt. Had paperwork & Cashiers check in hand and picking up next day. United Sold the car to someone who walked in. No phone call More

by BMW owner x 3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelsey Vogul- Sales Chris Liu - Mgt
Jan 19, 2022 -

United BMW responded

Hello, We take our customer feedback very seriously and would like the opportunity to speak with you about your experience with our Sales Team. Can you please send your preferred contact method to me at vsousa@penskeautomotive.com? Best regards, Victor Sousa General Manager United BMW vsousa@penskeautomotive.com

January 16, 2022

I got the emergency phone alarm and regular service taken care of at the same time. Lloyd kept me posted of progress and the work was completed earlier than expected. . More

by Mattie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Walsh
Jan 17, 2022 -

United BMW responded

Thank you for sharing your experience. We are happy to know that you were satisfied with the services we provided. Let us know if there is anything else we can help you with. United BMW is always here for you.

January 16, 2022

United BMW was a great experience and my salesman was Conrad who went beyond the call of duty. Excellent customer service!!!! More

by Lane9618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad
Jan 16, 2022 -

United BMW responded

Thank you for choosing United BMW. We are happy to know that our team provided you with excellent customer service. Let us know if there is anything else we can help you with.

January 15, 2022

Service advisors are consistently hard working and persistent in problem solving. Mario, this time, was exceptionally dedicated to my issues and his efforts on my behalf were especially beneficial and More

by periomike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
In service only: Mario
Jan 16, 2022 -

United BMW responded

Hi there, Your satisfaction means everything to us, so we are pleased that our team was hard working and exceptionally dedicated to you. Thank you for choosing United BMW and know that we are always here should you need us.

January 15, 2022

Haven't bought one yet but I've dealt with Conrad Bandoo in sales and I intend to buy one from him if possible. My family has purchased cars here and have had good experiences & I spent some time test drivi More

by evshel1963
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Bandoo
Jan 15, 2022 -

United BMW responded

Thank you for taking the time to share your feedback and we are pleased to learn our Sales Team provided you with great customer service throughout your visit. We appreciate you and we look forward to working with you when you are ready to purchase that perfect car just for you. Thank you for visiting United BMW.

January 15, 2022

Great place to get car service I was able to get a ride back to work while they did maintenance on my car More

by Lakia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Valencia
Jan 15, 2022 -

United BMW responded

Thank you for choosing United BMW. We are happy to know that our Service Team provided you with an excellent maintenance experience. Let us know if there is anything else we can help you with.

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