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United BMW

Alpharetta, GA

4.7
907 Reviews

1501 Alpharetta Highway

Alpharetta, GA

30004

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Showing 907 reviews

November 09, 2021

My sales agent, Michael Drew (United Roswell), was so friendly and helpful throughout the entire purchase of my 2020 M340i. He was very communicative and transparent from setting up test drive, to pulli More

by andrew.s.harmon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Drew
November 05, 2021

Very easy and fair deal. Spencer even delivered the car to our home to surprise our daughter A+++ experience More

by Chrisre01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Russell
October 30, 2021

This is my second BMW that I’m leasing through Roswell United BMW. Everybody is very nice and customer focused. More

by Sylvia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Bandoo
Oct 31, 2021 -

United BMW responded

Thank you for the excellent review, Sylvia! Congratualtions on your second BMW! Don't hesitate to reach out to us when we can work with you down the road at United BMW.

October 30, 2021

This visit was the second time I have had my BMW serviced at this location. This visit is what you would expect from a BMW dealership. Very knowledgeable and informative on everything. I had several question More

by Trip P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rian in service Dept. Do not have option to choose service
Oct 31, 2021 -

United BMW responded

Hi Trip, We strive to ensure that we keep our customers updated and informed, therefore we are thrilled to hear of your recent experience with our Service Department. Thank you for choosing United BMW and we look forward to working together again.

October 29, 2021

Horrible customer service. Won’t hold a car for you even with approval from your credit union. Try to force you into their finance office and bully you into buying their after market stuff like paint protec More

by Simplelivinggirl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Sousa
Oct 29, 2021 -

United BMW responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your recent sales experience. Please send me an email at bwhite@penskeautomotive.com with your preferred contact information to discuss this further. Thank you, Victor Sousa General Manager United BMW vsousa@penskeautomotive.com

October 28, 2021

Our sales agent, Mitch Allen, followed up on my online inquiry, was super laid back when we met in person, allowed us the time to test drive a couple different cars and make a comfortable decision. So gl More

by LP22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Allen. 10 stars
Oct 29, 2021 -

United BMW responded

Thank you for the great feedback! We are glad you had a 5-star experience here at United BMW!

October 20, 2021

This has been an awesome dealership to continue to return for servicing my car. I truly appreciate their professionalism. More

by J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Young
Oct 20, 2021 -

United BMW responded

Thank you for the positive feedback! We are happy to know that you have had good experiences with our Service Department, and we hope that you will continue to visit us!

October 20, 2021

I would highly recommend visiting the guys at United BMW, especially Howard Wasserman, for your next car purchase. From the excellent customer service as soon as I walked through the door to the attention to More

by Michele H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Wasserman, Gianni Fermin
Oct 21, 2021 -

United BMW responded

Thank you for the awesome review! Your comments are appreciated and we are glad you chose to come to United BMW!

October 18, 2021

The staff and service of United BMW was friendly, professional, mindful of my time. It was literally my best car buying experience. More

by KG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Drew
Oct 18, 2021 -

United BMW responded

Thank you for the positive review and rating! We are delighted to know that our team provided great customer service and to know that you had the best car-buying experience. We value your business at United BMW!

October 18, 2021

My experience working with Michael Drew was extraordinary! Michael went above and beyond to ensure that I got into the car of my dreams and his kindness and attention to detail is truly unpara More

by joeygirlsa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Drew
Oct 19, 2021 -

United BMW responded

Thank you for the positive review and rating! We are delighted to know that you had a good car-buying experience with our Sales Team and to know they provided good customer service. We value your business at United BMW, and we hope that you enjoy the car of your dreams!

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