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United BMW

Alpharetta, GA

4.7
904 Reviews

1501 Alpharetta Highway

Alpharetta, GA

30004

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Showing 904 reviews

June 13, 2021

Great service experience from scheduling, being greeted and waiting in their roomy comfortable waiting room and timely delivery. Every interaction with United BMW since 2016 from sales, parts and servi More

by Ken F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Atchison, Kennedy Adams
Jun 15, 2021 -

United BMW responded

Thank you for the outstanding review, Ken! We are thrilled to learn that you are consistently treated to exceptional service when you visit United BMW! We appreciate your feedback and your business.

June 08, 2021

Prompt, very polite, and proactive service to maintain my X5 in great condition. Carol explained what was needed, ordered part under warranty and thanked me for visit More

by Las
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol in Service
Jun 09, 2021 -

United BMW responded

Hi Las, Thank you for sharing the details of your recent visit. It is wonderful to know that you encountered a prompt and proactive service from our team. We are pleased that Carol was able to keep you appraised of the situation. Thank you for choosing United BMW and we look forward to working with you again.

June 08, 2021

Excellent customer service from the best Service Advisor (Alex). He was very knowledgeable and went over and beyond to resolve issues with my Insurance Company More

by ljcole2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Alfaro
Jun 11, 2021 -

United BMW responded

Hi there, Thank you for your positive review. Your satisfaction means everything to us, so we are thrilled that Alex was knowledgeable and went over and beyond to assist you. Thank you for choosing United BMW and we look forward to working with you in the future.

June 06, 2021

Everything was right on schedule. The personnel were polite and helpful. I could not have asked for anything more. My next schedule maintenance will definitely be at this BMW Service. Thanks to you all! More

by Fjlanceley
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carl Coker
Jun 09, 2021 -

United BMW responded

Thank you for the wonderful feedback! We are delighted to know that you had a good experience with our Service Department at United BMW, and we hope that you will continue to visit us!

June 06, 2021

Outstanding serviceJose Could simply not true enough to Outstanding service Jose Could simply not true enough to make the experience easier. He was very efficient and applied no pressure at all I will re More

by Maloon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan, the finance man, Jose Martinez
Jun 09, 2021 -

United BMW responded

Maloon, thank you for taking the time to write a positive review! We're glad to hear Jose went above and beyond to assist you with a high level of customer service throughout the process. We truly appreciate your positive feedback, and we look forward to assisting you for years to come at United BMW.

June 05, 2021

I will only deal with Nelson Gonzalez. He is the best salesperson . I highly recommend him working with you at this dealership. They all need to be like him. More

by Michellebryant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Gonzalez
Jun 06, 2021 -

United BMW responded

Hi Michelle, Thank you for your positive review. We are pleased to hear about your experience with Nelson and we thank you for your kind words. We appreciate your recommendation and at United BMW we look forward to working with you again.

Jun 07, 2021 -

Michellebryant responded

I will definitely be back for all my future purchases!

June 04, 2021

Charles was absolutely tremendous. Truly wonderful. The BMW Genius person was awesome as well. It was really a great experience from top to bottom. Thanks. More

by Jim.parker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Jean-Charles
Jun 05, 2021 -

United BMW responded

Hi Jim, Your feedback is important to us. We are delighted that Charles was tremendous in assisting you. Enjoy your purchase and at United BMW we look forward to working with you again.

June 04, 2021

Top notch service. My service advisor (Carol Craig) is always proactive with updates and overall communications. And the barista / snack lady in the waiting area epitomizes friendly service as well. More

by Steve K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Craig
Jun 05, 2021 -

United BMW responded

We're happy to learn you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 03, 2021

Very friendly, informative customer service. The vehicle selection was great as well as the sale prices. The salesman, Joshua helped to make the experience smooth & I would recommend him to others. More

by Kimberly1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Bridges, Joshua Sinsley
Jun 05, 2021 -

United BMW responded

Thank you for your wonderful review! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

June 03, 2021

Top Tier service!!! Was referred to work with Dennis and from the time I walked in then left he provided a phenomenal service from him and the overall staff at the dealership. More

by a.dew0528
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Souffront
Jun 05, 2021 -

United BMW responded

Thank you for taking the time to leave a review for us at United BMW. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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