Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
United BMW
Alpharetta, GA
909 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 909 reviews
April 15, 2021
They are organized and efficient in caring for my BMW. They handled both the maintenance a recall repair to my satisfaction. They are a dependable solution for both needed maintenance and repair on my BMW They handled both the maintenance a recall repair to my satisfaction. They are a dependable solution for both needed maintenance and repair on my BMW. More
by Jackrobe
Employees Worked With
Bryanna Sanders
April 06, 2021
Outstanding service from Carol Craig. Extremely professional and she kept me informed of the progress. I even received a follow up call. Because of Carol’s excellent service, I will continue to buy professional and she kept me informed of the progress. I even received a follow up call. Because of Carol’s excellent service, I will continue to buy a BMW. More
by meganmchang
Employees Worked With
Carol Craig
April 06, 2021
Warning! United BMW engages in shady and deceptive sales practices. Complete embarrassment to the brand. Bought a vehicle after agreeing to price. Sent $154,000. Called to confirm my vehicle would be ready. practices. Complete embarrassment to the brand. Bought a vehicle after agreeing to price. Sent $154,000. Called to confirm my vehicle would be ready. Representative said to take delivery at 3:30 same day. They needed to get it off the showroom floor. I took a 45 minute UBER to their location. I arrived and was immediately lied to. They said the paperwork wasn't ready and to come back the next day. Huh? I had to escalate the matter to a manager. He also lied stating paperwork wasn't ready and to come back the next day at 9am. I told them I wasn't leaving without the car. It was already paid for. That's when the truth came out. They had another deal on the vehicle, even though I sent my $154,000 and arrived at the dealership an hour and a half later. Understand, it was not a deposit, it was payment in full. Absolutely ridiculous. Scummy sales practices. Must have sold me out trying to make another grand or so??? Please do yourself a favor and stay away from these guys. Not worth the headache. I have documents and texts that confirm everything stated above. More
by sims29
Employees Worked With
Used Car Manager
April 04, 2021
Purchased my 3rd BMW and 2nd at this Dealership. Bougt CPO which one would assume all fluids had been replaced especially oil There was no report of oil changes so I asked if there were records of an oi CPO which one would assume all fluids had been replaced especially oil There was no report of oil changes so I asked if there were records of an oil change.I was provided a record that showed the oil was changed 6,000 miles prior to my purchase. I asked why the oil had not been changed and was told that maintenance is computer generated. There was no attempt to extend an offer to at least change the oil. That is why I rate this dealership as a 3. I have had past experiences where the dealership went above and beyond for their customers especially returning customers. I can only hope that United BMW realizes that investing even a small amount on a customer goes a long way and pays dividends. More
by Leohelme
Employees Worked With
Eddie Weathers
April 02, 2021
Great experience. Nate was very knowledgeable, friendly and helpful in choosing my car! Couldn’t be happier! I love my car and would shop here again. and helpful in choosing my car! Couldn’t be happier! I love my car and would shop here again. More
by Kimberly thompsen
Employees Worked With
Nate
April 01, 2021
Steven was an excellent sales associate, very knowledgeable of the BMW Brand! He demonstrated professional service from the moment I entered the dealership until the moment I was complete with my knowledgeable of the BMW Brand! He demonstrated professional service from the moment I entered the dealership until the moment I was complete with my financial services. He was communicative even after my purchase and I referred a family member the next day who also purchased a vehicle. AB in finance was also extremely professional and thorough in his explanation of the terms and optional services offered by the dealership. United BMW just provides an unmatched customer experience and this is my third BMW with this dealership! I will be back soon! More
by dkmoorejr
Employees Worked With
Steven Leesang , Allen Bridges
March 30, 2021
I was there, this past week to have some repair work done on my car. The service representative was very nice and courteous, the work was done professionally without incident and my car had a professional wa on my car. The service representative was very nice and courteous, the work was done professionally without incident and my car had a professional wash job when it was finished. More
by royal.candylady
Employees Worked With
Fereba Ali
March 27, 2021
Steven helped me purchase a Cayenne GTS online. Everything was very easy and all promises kept. If your buying a vehicle sight unseen, reach out to him and feel confident that you are in good hand Everything was very easy and all promises kept. If your buying a vehicle sight unseen, reach out to him and feel confident that you are in good hands More
by woverton4
Employees Worked With
Steven
March 24, 2021
Came in to have my car serviced. I specifically note on my order that the washer fluid was low. Next day, my washer fluid light came back on. I thought because I have an i8 that I could not add fluid (I wa my order that the washer fluid was low. Next day, my washer fluid light came back on. I thought because I have an i8 that I could not add fluid (I was wrong) but still, I had to drive all the way back there to have them add more fluid. My time is precious and to have to drive all the way back there for something so simple was not cool! More
by ransherrard
Employees Worked With
Jason
