United BMW

Horrible experience- worst sale customer service It is the worst dealership that I have ever been. I went there to buy a certified BMW 328 convertible. We made an agreement on the price and I gave th It is the worst dealership that I have ever been. I went there to buy a certified BMW 328 convertible. We made an agreement on the price and I gave them my credit information for the loan and they said I can finance the car, so we shook on it and we discussed about everything from downpayment and warranty and all other things. After that they said I can pick up the car the next day and make the initial payment. Surprisingly next day I didn't hear from them, I called them and they said they can not do it!!! horrible customer service. I mean common I am not buying a Chinese car! So the next day I went to another dealership and bought a better car with a better price. These guys don't know how to deal with customer and they just brag that they are the biggest BMW dealership in US!!! BMW should cancel this dealership, we dont need this kind of horrible dealership here in US. PLEASE DO YOURSELF A FAVOR AND NOT BOTHER VISITING THIS HORRIBLE DEALERSHIP. CRAZY MANAGER AND REPRESENTATIVE. More

GREAT SERVICE From the time I saw the car online and expressed interest, My sales person Eric Palmer contacted me shortly after to answer and questions or concerns From the time I saw the car online and expressed interest, My sales person Eric Palmer contacted me shortly after to answer and questions or concerns that I may have had. I decided to go out to the dealership to see the car and take it for a test drive. Once arriving at BMW of Roswell I was greeted by the front desk staff who offered me an array of coffee and snacks and then quickly had my sales person come out. After meeting my sales person (Eric Palmer) we went to the car and he showed me the carfax report ( that was consistent with the one I had already ran before I got there) explained to me the features of the vehicle as we test drove it. Even let me know the one thing that was going on with the vehicle and had bmw replace the part before the potential purchase. He didn't try to use any high powered sales tactics, I told him that I was considering other vehicles and that I would come back if I was interested in moving forward. I did go back and decide to purchase the vehicle. They lowered the price to where I wanted it. I was then taken to the finance manager (Dan) and all I can say is this guy knows his jobs and has great relationships with banks. I came in pre apporved already through my credit union and didn't think they would be able to match, better yet beat my rate. Well I was wrong, they beat my credit unions rate and got my payments to where I wanted them. Eric and Dan made it happen and I love my new 750 li!!!! More

Great place to buy your new car. Chad Underwood and his staff at United show be excellent service. I used to sell cars myself and I know when I am treated right. I recommend Chad to m Chad Underwood and his staff at United show be excellent service. I used to sell cars myself and I know when I am treated right. I recommend Chad to my family and friends. Thank you for everything. More

Not the place to go for a Used BMW, or Service, Ever. When I first started my experience with United, it was good. Bought a 2010 335i. United Changed the VC gasket before I took delivery. Then later flus When I first started my experience with United, it was good. Bought a 2010 335i. United Changed the VC gasket before I took delivery. Then later flushed the brakes as it was over due and the pressure converters after the car threw a code 2 days after purchase. Awesome, great experience, did the right thing. Now we come to the past few days. So just about 800 miles into the new VC Gasket oil is leaking from the VC. I think there is no way the VC Gasket is already leaking, unless of course it was not seated correctly. To my surprise upon inspection I find a crack in the Valve cover. Then I notice a piece of the VC is on top of one of the VC bolts which to me means whoever put the Cover back on was a little bit rough. I give United the benefit of the doubt and say that it might have been due to old age of the VC and its a common occurrence with the N54 vc. Well to my surprise I am then told that actually the techs use an impact gun to do the vc. Then I am also told they don't double check the torque on the bolts so all these factors are more than likely what caused the crack. At this point to me that means United is admitting fault to causing the crack and you guys would take care of it no questions asked. I leave a happy camper at around 9 am. Then I get an email at 4:00 stating that my warranty does not cover the VC and that I would have to pay 1850 to get it fixed. This is where things just go straight downhill. Why would it matter if my warranty covers the vc or not. Just that morning it had been said to me United is the reason it cracked, or perhaps I misunderstood the conversation about not checking for correct torque? In my mind the part was going to be replaced on United, no warranty. I asked this in an email, but it was not addressed, so I knew that meant United had no intention of fixing it outside the warranty. So my written contract is in my car which is at United, so I pull it up online which clearly shows my warranty does cover the VC. I send that over to you (At this point I'm at a loss for words as I can't believe the dealership that sold me the warranty doesn't even know what it covers) and get a reply your contract administrator would have to look into it in the morning (How was I as the customer able to confirm the coverage that afternoon but you guys couldn't until the morning?). Now you have me in a panic, thinking I'm not covered on warranty, and you are now going back on admitting United caused the crack. So I call BMW NA. I get confirmation from BMW NA I am covered and in order to assist in the process emailed your team to resolve this. So next day comes, morning passes, and I have no update from you United. I send an email asking for an update to which I get "We're almost done. ETA 2:30." Wait. So does this mean you decided to cover it as United, did BMW NA reach out and that got the ball rolling, did your contract administrator confirm coverage? I have no idea because I never got any kind of update. Why am I having to reach out to you for a status update when I was told I would be contacted in the morning? 2:30 comes and goes, no word on if the car is done, so once again I reach out and get confirmation I can get it in the morning. I picked it up this morning and left. I'd expect this if I had bought the car from Steve-O's Used Quality Car Lot, but United BMW? Huge disappointment. Not one person decided to say "Hey sorry for the mix up." "Hey, our bad, we had an off day." No, the fact is nobody seemed to care about the situation until I reached out to BMW NA and then of course after I changed my rating. Yes, the car got fixed, but I could have taken it to any BMW dealership to get it fixed, and I probably would have avoided all this, but I took it to you guys as you had JUST completed the VC gasket job. More

I tried not to buy a BMW... I really did! I purposes in my heart that 4 BMW's in a row was enough and it was time for a change. But after comparing Porsche, Maserati, Mercedes Benz, Audi, a I purposes in my heart that 4 BMW's in a row was enough and it was time for a change. But after comparing Porsche, Maserati, Mercedes Benz, Audi, and a few others, we stopped into the United BMW Dealership in Roswell, GA. I even told my wife, "I don't want another BMW" as we pulled into the dealership to get my lease end paperwork. That's when I met Vinith Victor (#GoSeeV) and he introduced me to the M5... He was the first salesprofessional in the last 6 cars I've purchased to offer a comprehensive presentation and demonstration of the vehicle. (I normally just "take them for a spin" to see if I like them). Vinith patiently and professionally explained the advancements in technology, safety and performance and after the drive I was BLOWN AWAY! I still left the dealership - DETERMINED not to get a 5th BMW. I went to Jaguar, then to Mercedes again... But ended up coming back. #GoSeeV if you are interested in being treated with respect and recieving a truly professional shopping experience. I also need to give a shout out to his "selling partner" Dimitri Goceo (#DriveWithD). He was also helpful and made my wife and I feel welcomed and valued as we went through the paperwork. Great job United BMW. I'm a fan! I recommend you #GoSeeV and #DriveWithD for your next BMW! More

Awesome car. Awesome dealership. My salesperson was Tim English. Bought a 2015 M3. Nicely priced, gave me what I wanted. Tim would get back to me on his days off while we were discuss My salesperson was Tim English. Bought a 2015 M3. Nicely priced, gave me what I wanted. Tim would get back to me on his days off while we were discussing over phone since I am out of state. Finance guy Bill was also very easy going. No pressure, speedy service. Ideal purchase experience on a fairly expensive vehicle (which was perfectly detailed I might add). More

The car is excelent, the dealer not so much We went for the i3 because they have a very good deal. We spent 5 hr in that place to ended we a higher monthly payment that the add said, even though We went for the i3 because they have a very good deal. We spent 5 hr in that place to ended we a higher monthly payment that the add said, even thought, we trade-in our old car and made a downpayment. Really bad business. Next day we finally found the way to talk with the manager who fix all the number in 5 minutes, so we could have the price that we are looking for. To much effort, a waste of time and energy. More

WORLD CLASS MANAGMENT!!! Management are world class (Mr. muggy & Mr. white) at Roswell BMW but a couple of the lady service advisors have not come up to there level yet but kn Management are world class (Mr. muggy & Mr. white) at Roswell BMW but a couple of the lady service advisors have not come up to there level yet but knowing how professional the above mention managers are, the few lady adviser will resemble them soon. There's 2 ladies in the car rental/loaner department that are world class. kim & I don't know the name of the other, but they both need to be in a higher position in the dealership because their customer service is outstanding, you can tell they love people, & their job/company. This dealership is privileged to have them as employees & can maximize there success by doing the above! The mechanics at this dealership are also great along with Mr. david bower!!! Used car manager is awesome as well! She is very professional & will find the vehicle you want, NOT what they want you to have! Overall management is WCP! World Class People! More

Waste of time No customer service. Didn't need my money. Roger passed me to charles who could care less. Glad car business is good. S No customer service. Didn't need my money. Roger passed me to charles who could care less. Glad car business is good. S More

One of the best experiences I have had. One of the easiest transactions I have ever made. My sales person did not play any games, straight-forward pricing, straight-forward financing. I tr One of the easiest transactions I have ever made. My sales person did not play any games, straight-forward pricing, straight-forward financing. I traveled from Memphis to Atlanta (and then back to Memphis in the new car) to buy my new car and I would do it again in a heartbeat. They have earned a loyal customer for life. More