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United BMW

Alpharetta, GA

4.7
905 Reviews

1501 Alpharetta Highway

Alpharetta, GA

30004

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Showing 905 reviews

October 09, 2015

Horrible experience- worst sale customer service It is the worst dealership that I have ever been. I went there to buy a certified BMW 328 convertible. We made an agreement on the price and I gave th More

by BMW328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not disclosed
Oct 16, 2015 -

United BMW responded

Hi, We would like to extend our personal regrets regarding your experience with our Sales Department and assure you that we take your feedback seriously. Our General Sales Manager, Stephanie Frink, would appreciate the chance to speak with you, apologize, and get more feedback. You can email her at sfrink@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, United BMW Roswell

October 05, 2015

GREAT SERVICE From the time I saw the car online and expressed interest, My sales person Eric Palmer contacted me shortly after to answer and questions or concerns More

by dladd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Sylvester, Eric Palmer
Oct 05, 2015 -

United BMW responded

Hi, Thank you so much for taking the time to share your experience with us. We love to hear when our guests have a great visit to our dealership and will be sure to commend Eric and Dan for providing you with friendly and professional service! We are always here to help with any of your automotive needs. Thanks again, United BMW Roswell

September 30, 2015

Great place to buy your new car. Chad Underwood and his staff at United show be excellent service. I used to sell cars myself and I know when I am treated right. I recommend Chad to m More

by Iamisrael12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Underwood
Sep 30, 2015 -

United BMW responded

Hello, Thank you so much for your review and recommendation! We will be sure to share your kind words with Chad and thank him for providing such excellent service. We will always be here for you! Best Wishes, United BMW Roswell

September 18, 2015

Not the place to go for a Used BMW, or Service, Ever. When I first started my experience with United, it was good. Bought a 2010 335i. United Changed the VC gasket before I took delivery. Then later flus More

by Brian C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Magnus, Jim Tompkins, Stephanie Frink, Kim Cain, Michael Margulis
Sep 18, 2015 -

United BMW responded

Brian, Congrats on your new 2010 BMW 335i M Sport! We will be sure to share your kind words with Michael, Stephanie, Jim, Kim, and Robert and thank them for their outstanding service. We will always be here for you! Best, United BMW Roswell

Oct 23, 2015 -

United BMW responded

Brian C., We would like to extend our personal regrets regarding your experience with our Service Department and assure you that we take your feedback seriously. Our General Manager, Tim Hall, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at thall@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, United BMW Roswell

August 31, 2015

I tried not to buy a BMW... I really did! I purposes in my heart that 4 BMW's in a row was enough and it was time for a change. But after comparing Porsche, Maserati, Mercedes Benz, Audi, a More

by Jonathan D. 5th BMW in a row!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dimitri Goceo, Stephanie Frink, Vinith Victor
Aug 31, 2015 -

United BMW responded

Jonathan, Thank you so much for your review and recommendation! We are so happy to hear both Victor and Dimitri provided you with professional customer service and were able to answer all of your questions. We hope you are enjoying your new BMW M5! Sincerely, United BMW Roswell

July 26, 2015

Awesome car. Awesome dealership. My salesperson was Tim English. Bought a 2015 M3. Nicely priced, gave me what I wanted. Tim would get back to me on his days off while we were discuss More

by Yshivdas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill (finance), Tim English
Aug 02, 2015 -

United BMW responded

Yshivdas, Thank you for sharing your story with us! We understand how stressful buying a new car may be and our team members do their best at making the experience fast and easy. We're glad Tim and Bill were able to help make your visit enjoyable. Best wishes with your 2015 BMW M3! Take care, United BMW Roswell

July 06, 2015

The car is excelent, the dealer not so much We went for the i3 because they have a very good deal. We spent 5 hr in that place to ended we a higher monthly payment that the add said, even though More

by Ricardo Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jul 14, 2015 -

United BMW responded

Ricardo, We would like to apologize for your disappointment with our dealership. Please know that your feedback is important to us and our General Manager, Justin Hoisington, would like to discuss this matter with you in greater detail one-on-one. Would you please provide your preferred contact information at UnitedBMWRoswell@yahoo.com so that we may be able to pass this along to him? We hope to hear from you soon and look forward to resolving your concerns with our dealership. Thank you, United BMW Roswell

June 09, 2015

WORLD CLASS MANAGMENT!!! Management are world class (Mr. muggy & Mr. white) at Roswell BMW but a couple of the lady service advisors have not come up to there level yet but kn More

by fg3874
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. muggy-managment, Kim-car rental,
Jun 26, 2015 -

United BMW responded

Hello, Thank you for the positive review of our dealership! We are happy to hear our team was able to provide you with fast and friendly service to get you back on the road. We look forward to servicing your vehicle again in the future. Thank you, United BMW Roswell

May 27, 2015

Waste of time No customer service. Didn't need my money. Roger passed me to charles who could care less. Glad car business is good. S More

by Thomas1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Henderson
May 29, 2015 -

United BMW responded

Thomas, We would like to extend our personal regrets regarding your experience with our Sales Department and assure you that we take your feedback seriously. Our General Manager, Justin Hoisington, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at JHoisington@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, United BMW Roswell

May 12, 2015

One of the best experiences I have had. One of the easiest transactions I have ever made. My sales person did not play any games, straight-forward pricing, straight-forward financing. I tr More

by MP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tompkins
May 12, 2015 -

United BMW responded

MP, We're so happy you enjoyed your experience at our dealership. We strive for exceptional customer service and are so happy to hear that's what you received. Enjoy your new vehicle! All the best, United BMW Roswell

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