United BMW

Awesome car. Awesome dealership. My salesperson was Tim English. Bought a 2015 M3. Nicely priced, gave me what I wanted. Tim would get back to me on his days off while we were discuss My salesperson was Tim English. Bought a 2015 M3. Nicely priced, gave me what I wanted. Tim would get back to me on his days off while we were discussing over phone since I am out of state. Finance guy Bill was also very easy going. No pressure, speedy service. Ideal purchase experience on a fairly expensive vehicle (which was perfectly detailed I might add). More

The car is excelent, the dealer not so much We went for the i3 because they have a very good deal. We spent 5 hr in that place to ended we a higher monthly payment that the add said, even though We went for the i3 because they have a very good deal. We spent 5 hr in that place to ended we a higher monthly payment that the add said, even thought, we trade-in our old car and made a downpayment. Really bad business. Next day we finally found the way to talk with the manager who fix all the number in 5 minutes, so we could have the price that we are looking for. To much effort, a waste of time and energy. More

WORLD CLASS MANAGMENT!!! Management are world class (Mr. muggy & Mr. white) at Roswell BMW but a couple of the lady service advisors have not come up to there level yet but kn Management are world class (Mr. muggy & Mr. white) at Roswell BMW but a couple of the lady service advisors have not come up to there level yet but knowing how professional the above mention managers are, the few lady adviser will resemble them soon. There's 2 ladies in the car rental/loaner department that are world class. kim & I don't know the name of the other, but they both need to be in a higher position in the dealership because their customer service is outstanding, you can tell they love people, & their job/company. This dealership is privileged to have them as employees & can maximize there success by doing the above! The mechanics at this dealership are also great along with Mr. david bower!!! Used car manager is awesome as well! She is very professional & will find the vehicle you want, NOT what they want you to have! Overall management is WCP! World Class People! More

Waste of time No customer service. Didn't need my money. Roger passed me to charles who could care less. Glad car business is good. S No customer service. Didn't need my money. Roger passed me to charles who could care less. Glad car business is good. S More

One of the best experiences I have had. One of the easiest transactions I have ever made. My sales person did not play any games, straight-forward pricing, straight-forward financing. I tr One of the easiest transactions I have ever made. My sales person did not play any games, straight-forward pricing, straight-forward financing. I traveled from Memphis to Atlanta (and then back to Memphis in the new car) to buy my new car and I would do it again in a heartbeat. They have earned a loyal customer for life. More

Poor Customer Service From Sales to Management Really Really poor service from top to bottom. Very poor representation of BMW. I would not send anyone here to buy a car. Stay Away Really Really poor service from top to bottom. Very poor representation of BMW. I would not send anyone here to buy a car. Stay Away More

Amazing Sales Experience - Thanks Dennis Souffront AMAZING experience thanks to our sales representative, DENNIS SOUFFRONT. My wife and I recently bought a Certified Pre-Owned 550 from United Rosw AMAZING experience thanks to our sales representative, DENNIS SOUFFRONT. My wife and I recently bought a Certified Pre-Owned 550 from United Roswell. From the second we walked in Dennis was a class act. He addressed my wife first (as a gentleman should) which made her feel apart of the process. This was not the norm during previous "just browsing" trips to the same location. Dennis is lightning fast in his communication via text and phone which came in handy several times as another buyer was interested in the car. His attention to detail is second to none and really sets him apart from other sales professionals. You can tell Dennis is well liked through the many sincere connections he has on the shop floor all the way through finance. He saw the transaction through to completion and willingly remains my point of contact "should I need anything" (to use his words exactly). Let me be honest...I DO NOT believe every experience at this dealership will be the same as mine. However, If you're thinking about buying a new or used BMW please contact Dennis, you will be glad you did! All the best, Brad More

They blew smoke up my...... An OK place to buy a car but "Oh My God"the service department is a complete mess. I purchased my X3 in September 2014 and needed a simple interior t An OK place to buy a car but "Oh My God"the service department is a complete mess. I purchased my X3 in September 2014 and needed a simple interior trim piece replaced. Not only did they get the wrong part in twice but my advisor Kip Stovall told me that he checked to be sure it was correct before I made the 104 mile round trip. He never checked, I wasted two trips and he never called me back again. It's almost as if he was mad at me......? I called Global and they were able to get the correct part in within four days.... I'm sticking with Global and avoiding Roswell like the plague. More

Mike.Kim best sales person ever!!!!! After purhasing a vehicle from fields BMW in Orlando, FL, I realized I should have purchased my BMW from United BMW in Roswell, Georgia. I reached bac After purhasing a vehicle from fields BMW in Orlando, FL, I realized I should have purchased my BMW from United BMW in Roswell, Georgia. I reached back out to my salesman, Michael Kim, and he told me he had an amazing deal for me. When I came in to see him, I brought the car from fields BMW in Orlando, and he notified me that I was in a horrible deal. He showed me 2014 550 with the M Sport package that was absolutely amazing. I did not think I was going to drive home in it, but after he worked out some amazing financing, and extras, that dream came true. it was a long day due to the financing aspects of it, but in the end, it was all worth it. I don't plan on meeting another BMW soon, but I have told any old BMW owner that they need to come and see Michael Kim in Roswell because he will make sure that you drive away happy. More